was great with one exception- the pool was closed tuesday afternoon from 2:00 on

very nice, good breakfast, easy access, quiet, safe

wifi works well for free

on the underground parking was not available to guests

the location was good and did not stay for breakfast.

it didn t have a spa or massage cabin

the location is perfect. the pool is great the room is elegant.

24/7 pool, bar and room service

in the evening at the bar area need some attention

no room service except basis

lady in the spa did not speak any english at all

parking was a little uncomfortable

also the gym (building nearby) is superb as it is a private fitness

great suite, great location. staff always attentive and parking safe

mini bar very expensive

spa was so so water pressure in the showers

the pool was superb, the shower and bed as well.

the restaurants being inside the hotel, customer service was absolutely wonderful, 3rd floor pool and

amazing hotel, i love everything, restaurant, pool, spa..

amazing breakfast, comfy room, lots of gluten free options!

wifi wasn t strong and there was a lot of interruptions

good price and good breakfast

room service on food was always a delay

noise of the club and the pool bar at night is a little too loud.

was perfect, the ac in the room was so good, the bed was confortable and good breakfast in the morning

they also have a gym and the spa indoors and a fantastic pool on the outside

i booked a room with spa tub and didn t get what i booked!

gym and spa facilities

the wifi is not work at all.

at times parking can be very difficult to find. breakfast was average

more fitness equipment and a heated pool and spa would be nice.

pool and bar did not have access from within the main hotel building, had to go out an cross the parking lot,

just need a better gym, almost everyone likes to waking up and go to burn some calories in the

pool and bar did not have access from within the main hotel building, had to go out an cross the parking lot

i did not want to keep bothering room service for ice each time i needed it

also a majority of the things they advertise as available the spa etc are closed

enjoyed the spa services

is beautiful, boasting numerous facilities- i particularly enjoyed the pool area and the spa

where the gym spa pool are

info in the room as to buffet/restaurant hours of operation, room service and location of pool or spa

i was in contact with staff to add a decoration to the room and set up a massage at the spa and they were very

sauna and spa closed due to coronavirus :(

the spa (facilities and offerings) needs a bit more work to match the rest of the property.

wish the spa was open but its understandable under the current climate

looking forward to trying the spa service next

wifi works.

small parking lot

the staff was friendly - the room was clean - the facility was safe and secure -wifi was

the front staff wasn't very pleasant at all , borderline rude , wifi was weak and spotty...

not enough parking for everyone

there was no pool...i paid for a pool and their was no water in the pool

the wifi connection was horrible and bed was hard

of reception staff, the pool, the location, the quietness of this sanctuary, and the history one could feel in

breakfast was included and was scheduled opening at 7 :00 am , however the person in charge was

perfect hotel for family and swimming pool lovers

loved my exeprience, the hotel, the personal and its spa was the best because of jennifer, definitely will come

no health spa available

booked the establishment primarily for a relaxing spa day, which, to my disappointment, was closed during my

the lovely staff for starters, the spacious room with great views, the incredible pool area and the amazing

time the staff can offer more help with uber eat, and if they the can provide more service athe spa ( manicure

my suite was incredible with full ocean views and a spa style bathroom

not very clean, not a great location, no spa etc

i didn’t use the spa but i am told it is first rate

the staff is super friendly and the spa was 10/10

breakfast nice and with options to choose , continental or dominican style

also, the wifi was a bit choppy at times

not enough towels, breakfast was below average, no phones in room

the staff was very welcoming and accommodating and the breakfast every morning consisted of a delicious buffet

there no laundry service

por wifi connection

breakfast was nice and

we had to check out super early, and staff arranged a to-go-breakfast box for us

the next morning, the front desk lady knocked on my door at 9:45am to ask me if i was having breakfast at that

a small window behind the bed closed by curtains that was facing directly over the reception and bar of the

breakfast

spa bathtub of room not working, creaking doors, astroturf in common areas which ruined the

the pool and spa were separated which was a nice difference with the spa on rooftop and pool on lower level

pool jacuzzi location

good swimming pool, jacuzzi and sunbathing area- that is a rare thing in the historical centre

wifi didn't arrive all the way to the room, at times.

when asked for toast for our kids, they told us out was additional

really small breakfast if you don t come as first you would probably dont get much

the pool

there is a good, very polite cook at breakfast making omelets to order and the breakfast is a good deal

the valet parking

do not have a pool or spa

to be the hotel room was clean and staff friendly the property was really nice and an excellent breakfast

couldn't use the gym

doesn t have room service not many options doesn t got restaurant inside

lobby is nice and you can sit and it is very cozy to sit and read the newspaper, watch tv and use wifi

the breakfast and the location is superb! right in the heart of the conde

location, night staff and breakfast service was excellent

location is great, ac worked as expected, breakfast was yummy, and the room was cozy and nice for the price

wifi even better with no interruption at all

price, friendly staff, good internet connection, satisfactory breakfast, very clean, excellent

kids get

the breakfast is fresh and hot and you can have eggs or pancakes cooked to order

there is a great laundry service 2 streets away - wash wash

breakfast is local

i traveled with small kids and they loved it

well-decorated rooms with high ceilings, amazing breakfast, great service overall

we went to a smaller property that was very private with a small dipping pool, cute dining room and patio for

the staff super friendly and helpful, we enjoyed a lot our stay :) also, they provide delicious breakfast and

breakfast was lovely a nice choice and you could eat inside or out side

the pool shared by several rooms in same house

they also have a wonderful spa that includes a sauna/jacuzzi/steamroom and exercise area

a fully equipped gym that my family enjoys using to keep their workout on and the beautiful zui spa where they

casino bar lounge and the dancing with the band

breakfast was incredible, the service was

room service took too long

false charges and misleading costs about spa and restaurant lunches

the breakfast was del

room service excellent. quiet. great bed and pillows. big room.

the breakfast was excellent and the little woman that makes the best omelets ever

sheraton should buy a special fridge for the pool area, for a better coolness of such beverage

spa was closed

breakfast was good, spa was great

i didn t like breakfast much, but was not a problem.

small gym for training

breakfast was excellent as always , the staff is really nice and friendly

sheila and the spa were very relaxing the hotel staff is also very accommodating.

the location is perfect and a very nice pool

we love the location and the distance to the colonial zone center, bars and restaurants are walking distance

room was great and large, the room has no windows and you can hear them set up breakfast in lobby area early in

parking sucks, parking closes at 12 am and yiu will have to park on the streets afterwards

so this review is based on that; view: lateral view of heritage buildings and the street; size: spacious enough

hotel facilities were great, onsite restaurant was excellent and the swimming pool and the spa were excellent

spa services are not available on property

a clean pool with great bar service

world looks, location, staff friendliness and helpfulness, parking,breakfast was good ,lobby was very

this location is a complete dump it has no pool and no food it is small outdated and dirty

laundry service, bar service, massage service excellent

no one came for 30 minutes then a man rhabwirked at a bar from down the street finally came and said to leave

laundry service, bar service, massage service excellent

spa pool restaurant staff

great breakfast. great staff. rosa in the spa was amazing.

very good chef on the kitchen daniel at the desk is the best courteous employee here and the spa i will travel

gym and spa needs attention

room and the pool was nice

the rooms was very clean, the staff was very helpful, and the breakfast was great.

there is a biker bar across the road from hotel and motor bikes came and went until 2am, revving loudly

i liked how friendly the staff was, i liked the space in the bedroom and the breakfast

we also got the room for an amazing price, and it included breakfast

breakfast on the rooftop was also good