grounds, restaurant has an amazing view, pool and kayaks

the road on one side is very loud with motorbikes, kids, shouting

the room was adequate, clean with comfortable beds and good wifi and a comfortable little sitting area in front

breakfast was amazing

the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds

the place being so awesome i wished there was a spa pool

they have a kitchen up the stairs

stayed many times, the remodeled the kitchen which as complete before but now is even nicer

wonderful garden easy friendly check in good wifi comfortable bed

kitchen

pool was great and best of all, they have temascals you can book at no extra cost

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

good pool and access to the lake

the pool is fantastic for kids

also no wifi

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

wifi is very well connected in public space

the wifi in the restaurant was sometimes not working

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

very friendly staff, enough parking space

breakfast was good as well

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

spa was not 100% functional and sometimes food would take too much time to arive

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

the bar service was great

there is a bar right next door which has loud music / karaoke / open mic although it does close at 10pm the

there is no spa in the hotel. and the low-level massage by an external source

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

the bar was also great with fabulous cocktails

hot water runs out pretty quickly in the morning bad wifi

room service was also not good

also there are spa treatments like sauna, massages, hot tubs and swimming stops

and i will have to come back to try the warm pool, as well as trying to spend time in each hammock

didn't like that there's no room service

the wifi can be spotty at times

oh and the wifi is great throughout

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

breakfast that is included is incredible, the cabina was amazing with the most incredible views,