location is excellent, spa personnel top notch !

there is also a solid gym and spa which was well used during our stay

the spa was great. the facilities are really nice. pool, casino, gym.

very nice casino&spa hotel. nice restaurants on first floor. huge pool area. great bathroom

besides the gift shop, the mall is sparely occupied mostly containing pizza and gelato shops plus a large arcade

all was well. only no room service.

location ,breakfast and wifi

no room service, i called twice with no avail.

had an issue with the laundry service

facilities are up to par, breakfast was very complete, the gym was properly furnished, and the room was spacious

the staff at the spa was also very pleasant

spa was closed during working hours. unsure why. no biggie though.

very clean and great full breakfast included. lots of services offered with spa and pool too!

if you want the holes offers some spa treatments, like massages

sauna was in the spa and required you to pay to use it

there was a spa and sauna but they were no longer working

because the spa was being renovated, when yo book a massage, the masseuse comes to the

the advertised sauna / spa hasn't been functioning in a long time and are used as storage areas for broken gym

the limited facilities were in poor state of repair, the carpets dirty throughout, the spa was closed, the bar

- helpful stuff - we could leave luggage for keeping after the check out - possibility to do laundry

additionally they the had a massage and spa on the six floor that is not there any more

chef eduardo jimenez, greats you daily and his gastronomy is out of this world, you can find from spaniard to

the pool bar , the rooms , the restaurant, the spa , and mostly the coffee shop

however, the spa is still closed, so i was not able to schedule a massage

the elevator were taking way to much time during breakfast due to the space restrictions for covid19

spa pool, beergarden food was good, great outdoors, good decoration, room was clean and comfortable

facilities, great dinner, breakfast and good service

everything about this hotel, from the facilities, the staff, the daily breakfast, the cleansiness of the rooms

there s even a gym, if you re so inclined

they offer breakfast from 7 am to 10 am, and while the options are simple and somewhat limited, i appreciated

spa area looked a bit unkempt

spa was closed, and beaty salon, and bar in lobby, no laundry service.

staff were also very helpful, especially the front desk and at the breakfast buffet

there's no information in the room, no wifi, no roomservice, nothing

ordered room service and the the food took about one hour to be delivered (they said around 20 min) - the

the room is very well equipped with a ful kitchen and roomy living space and a huge tv

full kitchen and a washer dyer combo

wifi was stable most days

the bar on site was awesome, cool cafe selections, i loved the gym

kitchen not very well equiped

mattress poor breakfast for this price too small poll for this level of hotel no massage, from spa yoy have only

spa facilities

spa and pool closed very early. breakfast not included. price high for amenities.

the gym looked very well equipped, and the xmas decoration were lovely

the gym looked awesome but i had a pulled back so didn t use it

loved the sushi chef, and front desk service. breakfast staff and spa amazing

it has a spa 3

staff was most wonderful and friendly and juliana in the spa was so accommodating and meticulous

also the spa and gym is marvelous

excelente habitacion , quise usar el spa pero estaba en remodelacion

spa was great

have zero courtesy time to use spa facilities

the pool was very warm and safe for the kids

excellent, upscale, great value, nice pool area with a view super friendly staff

valet parking a bit expensive.

if you have kids there is a nice swimming pool

if you have kids there is a nice swimming pool

no bathroom slippers, no menu in the room for room service

and sometimes i am not ready to eat but have to get rid of it because it's too late to call for room service

room was really comfortable, looked very clean everyday after the maids cleaned, the wifi was terrible in the

the spa area was great

el spa and restaurant expectacular

the manager was amazing and help my boyfriend set up a secret engagement in the spa area

was lovely to be upgraded to the executive tower and given a $20 voucher for a spa treatment

spa staff could use extensive training in hospitality: no proper greeting at the reception (two

did not empede me from sleeping nor my kids

pool area was very nice and the view was spectacular

feel that there needs to be greater supervision of the gym facilities

gym is excellent, breakfast is delicious. the front staff is very kind and helpful.

room service did not provide new bottled water every day after cleaning the rooms

there are tiles missing in the pool and the showers in the spa still had hairs (although i was first in sunday

i loved the room and the spa facilities

the spa area is absolutely divine

i also had a spa treatment, which was wonderful

jamel service was marvelous! bar & food was awesome view amazing

of(incrediblej, huge swimming pool with clean water and nicely served with towels and a nice bar and restaurant

guidance, we were stuck at the exit gate for 20 mins, nobody informs the guest about the parking ticket, same

overlooking pool area, sushi bar, pool bar and restaurant, breakfast good, entrance good, concierge good,

a cabaña on the first floor near the pool area, which i would highly recommend for families with kids

the staff, the food, the pool it was all great

really good breakfast..

were accosted at breakfast

but it is a government regulation breakfast variety limited and cost excessive for what's available

wifi is slow and unstable

breakfast was suppose to be free, however, the price for breakfast was charged to my credit

was very helpfull and help there they can only the spa was still close for us to have a nice relax time there

really enjoyed our stay at waymore spa and casino hotel

spa closed at pool area there was no service available to serve drinks we had to get drinks from

because it was only open the casino and spa were not open

the spa was amazing

the rooms are comfortable and there is a small pool and spa on the rooftop

the rooftop bar wasnt open and spa seemed a little neglected

spa was closed, poor area was minimal, no music, no bar, vending machine empty and no way to get

also, the spa is cold, that is something they don't tell you

only comment would be to increase the temperature a bit of the hot water for the rooms and spa pool

nice gym (old equipments but quite furnished) and spa (men and women are separated)

room was spacious and had a nice window overlooking the pool and surrounding buildings

facilities, room, spa and gym are great!

room service took an hour, after they said it would take 30 minutes

arrival, reception, pool area, big gym, beautiful spa, comfortable bed, excelente massage therapist

spa was closed because of

location, confort , pool , spa !

rooms, friendly staff, lovely pool and restaurant area, well equipped gym and a fairly good spa service too

spa and restaurant/bar very

spa was closed sunday

the room the ac the pool water

didn't like the wifi because sometimes it logged you off, the tv too small and that some staff weren't too

enjoyed the pool. staff were very friendly. nice location.

very big room with nice views with swimming pool on the top

not like the parking lot

i like everything! excellent restaurant and wonderful spa and staff

the spa did not have ac so we could not get massages

the spa and food staff was excellent

the only thing missing was a spa in the facilities

majority of the bar tenders could not speak english which was a little frustrating and the bar service was a

not very nice, changes image of hotel staff in general is very average bar staff very low as well spa staff

if you go to the pool after the spa is closed, at 6 pm, there are no pool towels, or any other type of pool

breakfast lunch and dinner was exceptional and the spa did me wonders

like the ability to have a free complimentary breakfast and the freedom to chose where i want to eat so that i

pool was a little dirty a few of the days we were there but it wasn t a huge deal since we didn

spa was not existent, the whirlpool was empty and saunas etc

the spa facility was outdated and the spa massouse was on her own, no one at the front desk.

from jose at breakfast offering amazing service, to david proving beautiful hospitality in evening, to the

swimming pool dirty people there but nobody in ud83dude1eud83dude1e

only bad experience was when we ordered room service

i loved the room, the view and the spa was amazing!!! bed was super comfortable

the room was spacious with a king bed very comfortable with crisp linens

accommodations, staff, restaurants, spa, workout room, casino, the penthouse view on the 66th floor that

the views of the ocean from the infinity pool were amazing

breakfast was good

was perfect, all really clean and tidy, the spa was excellent and the food at the restaurant was really good

the shower, you get wet when turning on the shower. the spa is poor and old.

i did not like the spa space , it s to small

hotel employee at the spa was great as well for my birthday

the lobby and the restaurant n bar were a bit too cold.

the spa is not working either

i original booking was for only four days, than i would move across town to the sortis hotel spa and casino

was never wifi

the pool was not full for 2 days

the casino is the perfect accommodation to win lose or draw

is that the wifi free it s just for the lobby area and not in rooms so if you want it on your room you

checkout at 1 is great , breakfast included was a bonus and the pool was wonderful

view from the pool and bar was breathtaking during the and night

the swimming pool was great

underground parking

nice location, good wifi, friendly staff

security parking

wifi connection in our room was non existent, had to stand in the hallway to connect

internet had startup problems but there is a mcdonalds next to the subway with free wifi

the bed and pillows are comfortable, there is hot water, a/c works well and there's a safe parking lot

and the wifi would great

late check out is possible

good functioning air condition and not bad wifi

stylish rooms, great location, amazing rooftop bar and restaurant

the staff at the rooftop bar wasn t really friendly or attentive

the wifi could be better, we had some issues connecting.

breakfast and restaurant, beautiful and small hotel, impeccably appointed, attentive staff loved

loved the place, deco, details, smells, spots, breakfast and attention

the breakfast was amazing and included, but you need to have dinner there as well as it was one of our

the staff could not have been friendlier of more attentive, the food in the restaurant for breakfast and dinner