the spa was closed at 4:00 on saturday and on sunday

the most comfortable victorian period bedroom with an excellent en-suite with deepest excellent spa tub i have

the spa treatments were also good and the staff made our anniversary even more special by putting us in

we stayed fir the spa and lunch

wifi was spotty but there has been an issue since folks work from home

the staff was very nice good parking

location to stratford. easy parking.

only other place to sit was utside the fron lobby overlooking the parking lot

parking is convenient and area very quiet at night

location! ease of parking and friendly staff.

no pool, gym or in-dining because of covid provincial closures but i understand.

liked how quiet and spacious the rooms were; we had great room service and staff were all friendly and helpful

kids were screaming and yelling making the stay not relaxing at

it would've been good to have some of things that were available on the room service menu available in the

property is well kept, very clean, great bar and restaurant

restaurant, gym, bar etc were closed which i understand was due to

of parking and the interior was clean and beautiful, both in and outside the rooms

the pool area was nice and spacious

large pool and sitting area with sauna.

large double room with the 2 queen size beds, the cleanliness, the absolutely superb swimming pool with a hot

had a king suite with a spa bath

com and paid for a superior king room with spa bath and fireplace but when we arrived we were given a regular

- helpful, courteous, friendly room was excellent - the top end suite delivered as promised with fireplace, 2

suite and the jacuzzi tub and fireplace made it extra special

she apologized & gave us an extra late check out

pool water was a little cold

free parking

very comfortable and the pool was nice clear .

breakfast, modern facilities, great gym and pool

are a family of six and the staff made sure the kids always had what they needed and even made sure they got

booked the room with the spa bath and the bath was super super small, there is not way to fit two people in that

pool area was great for kids. very good breakfast.

will definitely come back again if travel to kitchener

great for kids, not as much fun for adults

kids running up and down the hallway until 1 am

the bed was very comfortable and the bedding was spa like

the pool is good, but they have taken out the spa (covered over with cement) and the sauna did not seem to work

pool & spa were great

gym and bar

searched as a pet friendly hotel, that was the first which came up

we booked because the property has a pool and a spa and is close to the festival

early check in was facilated, interactions with staff was pleasant and cordial, meals were

the hotel also had a swimming pool & gym; unfortunately i did not have enough time to avail myself of these

the gym is limited equipment and space

fireplace didn't work

out christmas party ended just before 10 pm, so we were going to go over and drink at your bar for a while

this was the icing on the cake as it saved the hassle of driving and paying for parking

the bar closed at 10:30, we would have enjoyed a nightcap after the theatre

wifi worked very well

bar was deserted after the theatre

because of covid there were no spa pool

advertised on site, gym included and spa also the breakfast was supposed to be included

the advertised spa was out of order and the sign was not new

no spa available

reception staff, ample parking, clean room, comfortable bed, good wifi, great breakfast included, good location

pool and spa were under construction- was not able to use

the parking lot was a bit messy

parking under construction making it very difficult for those us with with walking disabilities

would ve been nice to have a small games room with a pool table, shuffleboard etc

location is good and availability of laundry

bed, in-room spa tub and shower

water slide at the pool is only open weekends and without it, it is just a tiny pool, so the kids were disappointed

even though there was at least one kids baseball team staying there, it was very quiet

large bathroom and tub, ambient lighting, friendly staff very helpful, breakfast buffet and pool

we didn t use it, but the pool area looked fun and had a waterslide

minor misunderstanding of how to turn on the spa tub in our room

excited to stay in spa queen room. am a gold member so was a bit disappointed with a few things.

spa tub

there is no spa as you advertised on your listing.

the spa tub fit both of us comfortably, which is awesome as we are both tall