the breakfast was delicious. i really enjoyed the fruit.

continental breakfast included

breakfast was good

continental breakfast was satisfactory. very centrally located.

breakfast is simple but good

water tap on the bathroom sink took an extremely long time to produce hot water, and yet the the spa tub (which

lovely halpful staff, delicious breakfast!

on cold mornings, breakfast in the beautiful courtyard can be a bit chilly.

excellent sta6, spacious and comfortable room, and outstanding morning breakfast

the hotel was charming, staff were really helpful, the breakfast was great, and the location - right in the

power outage affected comfort. spa not working well

the road in was horrible. the walk to restaurants, pool, and lake are dangerous.

and jogged around the lake, had paddle boat races, kayaked, played basketball, ping pong and pool, swam in the

is no lift so room was on 4th floor and pool on 5th so a long walk up with suitcases

pool are is beautiful

space with nice kitchen, closet space, and light from large windows

the kitchen sink was clogged and alex was able to come fix it

the views from the rooftop pool are gorgeous; such a peaceful and beautiful space to relax

the staff are super friendly, speak great english although i did try my poor spanish

i was very excited that there was a hot tub, or a spa jacuzzi in my room

the breakfast room was gorgeous, with river views and a spa pool

the rooftop pool and bar were excellent. location was great too

laundry around the corner did a load cleaned and pressed for about $2

we requested a kitchenette and we only got a fridge and stove top

wifi was slow

pool, courteous staff, price,

and is so nice to see the locals swim with their children in the pool

it's not tranquil and usually full of kids

the room under the pool area

it was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool

more pool activities. make the courtesy car available till 9 pm or later

if it wasn t for the weekend pool parties, there d be no reason to pay such big money for it, it s not

24 hour gym access, several pools, nice on-site restaurant

we loved the saltwater pool

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

breakfast was good especially on our terrace and location was fine

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana

our stay also included a wonderful continental breakfast the next day

staff was exceptional. breakfast was great and the pool area was clean and quiet

we also were working while we were there and requested a room with a desk and good wifi signal and they

great view high ceiling view of the river, cable and wifi

wifi can be improved

wifi was spotty

i enjoyed the spa and the quiet comfort the hotel provided in a loud city

washing and drying faclities, a gym, spa as well as well equipped kitchen

great value for money: this place has a gym, jacuzzi, desks to work, a spa and barbershop

spa on site - apparently, you have to wait for the spa rep and ask them what services they have

super relaxing, very nice staff, and amazing wifi

the property is beautiful and great. the staff was great, delicious breakfast.

sense of space, privacy. charming staff, wonderful breakfast. beautiful and peaceful.

facilities, great pool area, comfortable rooms, very clean, kind and helpful staff, delicious cocktails and pool

beautiful gardens, swimming pools and antiques to admire

if the pools were heated :)

we also wanted to eat there and use the spa facilities but found it to be quite expensive especially when there

think of would be a pamphlet, brochure of what the hotel has to offer in more detail, like the spa prices a menu

handy spa and small gym on site

were great, a good restaurant, pool, spa and gym made the stay super relaxing

the character of marcela resort & spa is exactly what we hoped for, and it was honestly better than we imagined

-the spa was nice, but the shower at the spa did not produce hot water

i was going to do a spa day, but after staying one night, i decided to skip it and go somewhere outside the

a nice spa area with a private bath tub

our massages were great and the staff at the spa were wonderful

loved the spa bath in our room, and the waiters and bar tenders were very friendly

perhaps a larger table to hold the breakfast foods in the morning

staff was very accommodating for my late check out

no pool.

it would be great to also have the restaurant available for breakfast (however there were plenty of breakfast

an excellent view, complete with ac and fans restaurant on property was delicious for dinner, and breakfast

location was good. parking was available which is not always in this area

great value for location. clean. quiet. nice rooftop pool. staff was super helpful and friendly.

only thing would be to have a bar on the roof. they used too but it wasn't open.

the pool was small but perfect

a great little rooftop pool and bar with a wonderful breeze and great view

the hotels courtyard had a wonderful pool with a beautiful water fall feather that relaxes you

love the dipping pool in the back, a fresh reprieve from the heat

the pool area was adorable and a nice place to take a dip in the afternoon to cool down

kitchenette and balcony were a little small. spiral staircase down to pool area is a bit scary.

was perfect - a stones throw away from the beach, the murals in the courtyard were beautiful, the pool was

the prices at the spa were too high so we went elsewhere for treatments.

the sauna and steam room and spa staff were amazing

the new spa area is beautiful

spa treatments were excellent

we went to the spa twice because they were so relaxing

the wifi is great

hotel is really nice and clean, the room was great came with a big fridge, dining table, and kitchen

also, below us was either a maintenance room or laundry, which was generally noisy very early morning

no safe in room and weak wifi outside common areas.

communal kitchen

construction you can hear in the morning but you have to wake up to get breakfast in the morning anyways it

got too crowded, it s a family resort, so a lot of kids are expected, not appropriate if you want to rest

many kids were grabbing food with bare hands instead of using utensils-needless to say we didn t eat

proximity to beach was great-all though the beach was not the best for young kids

pablo was our waiter for breakfast and lunch

the pool was warm and the spa is great

spa staff of elizabeth and betty were wonderful as well

the spa maiave was awesome and well worth the money spent on the services provide such as the couples

to upgrade at dinner or a drink in other stays all inclusive is all inclusive there a fee for room service for

little neighborhood across the street for some local eats, laundry, etc

only used sapphire spa for beach towels - preferred la caretta

for a person who needs their technology, the wifi was not great in most of the suite.

laundry service

it had a living room, a kitchen, large bedroom, and a terrace

clean, staff was incredible, location could not hve been better. great a/c and wifi.

slow wifi connection

wifi connection was very poor and slow

were a bit small if you have kids

hotel was in a great location, the staff was very friendly and helpful and the rooftop breakfast was outstanding

we also discovered that they are pet friendly as there were couples with their little doggies and it made us

excellent pools and pool animation

the breakfast was great and they have a resident falcon which was really special

room was spacious; gym was amazing; breakfast buffet had so many options

great breakfast

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking

website said it had a spa which it did not

hotel is under renovation (looks like it has been quite a long) and definitely not a spa hotel

it says there is a spa and restaurant in the hotel but there isn't.

sort of people own a place like this, where is your pride dirty laundry and lining, no coat hangers and the fan

we also had our laundry made free of charge

extremely overpriced. no view. nothing included in the price, like breakfast.

pool area at the hotel quite dirty and slippery

the jr suite was quite small and the kitchenette was inconveniently placed right at the hallway entrance

overbearing with none locals, let mexican families check in at 7 am, screaming kids in pool throwing balls at

breakfast was decent and there was a wide variety of options, including healthy options

they have a sunday brunch which was sold out, and it would have been good to arrange spa service ahead of time

room service is a little slow and spa options aren t very specific.

pool area on the rooftop was a great spot

we loved the 24/7 room service - the tryst leches was incredible

room service is a little slow and spa options aren t very specific.

location wifi nice staff

loved the included buffet breakfast, spa services, and beach right on site.

make sure to get a massage at the spa with belen, she is amazing, i went 3 times and each time was worth it

and the restaurant every day early clean the pool and chairs the food was awesome and the spa very cozy place

staff is incredibly welcoming and accommodating, the spa is amazing, the food at on site restaurant was good,

the bed and the room were very comfortable the long hot stone massage at the spa was absolutely amazing

spa suite was damp with humidity, floor was absolutely filthy, mildew smell in room and bad in the

i spa services i didn't get to check out just cause i wasn't aware

the massage guys around the pool are hot but they try to sell you massages and spa services which can get

check-in staff and bell boys are super friendly and welcoming, the rooms are spacious, the amenities are great

the spa workers were great

lower the pet fees to a more reasonable rate

the pool was next to the restaurant...and u feel weird

i didn t like the $475 mxn pet fee.

we book the rio because they are pet friendly

this hotel is pet friendly too

the pool was great- until it had too many people in it and noone monitoring the cleanliness (kids throwing food

not updated no wifi in rooms beach site not service chairs lock no parking for guest

wifi in room, no fridge, no ice bucket, no ice machine, no room service, no hotel bar (except for small one near

wifi doesn t extend to the rooms

breakfast on the beach

the rooftop spa and area and view is very nice

keep an eye on you bar tab

wifi did not reach the beach lounging area unsure is there was cooking utensils available

wifi could be a bit inconsistent at times- but the sun and sand were there to enjoy always.

the hotel doesn't have a pool or a restaurant or room service but if you are aware this property's limitations

the view is spectacular, the beach bar is a lot of fun, as is the rooftop bar

pool is great and open 24 hours most hotels close theirs

floors, walls and sinks were filthy. no paper towel in the kitchen. no in room coffee.

dint work very well the bar on the beach is expensive and the guys is so bad servers

if they added newer things, like a paint job or a newer pool, this place would constantly be sold out

spa was a bit pricey, as well as the laundry services

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining

i did a massage at the spa and it was awesome

beautiful room beautiful beach spa was spectacular pools were beautiful

i was expecting more of a spa like environment and it was definitely more of a frat party

the rooms are nice, and pool area is divine

view from our room was incredible, and the view from the main swimming pool was absolutely unreal

they had to empty and make repairs to the pool while we were staying there

fruit or bagged snacks available in the bar area for guests to access at all times of day

had the hotel for ourselves, we could enjoy the pool and jacuzzi to the fullest and had the staff's full attention

the spa was very overpriced

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel

pillows horrible spa so

spa also excellent

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for

decaf coffee, the spa pool was empty and had trash in it

it would have been great to have the spa available for the guests

spa is way overpriced

spa did not work and pool water was cold so i did not use either one!

wifi spotty bed hard, ask for foamy bed was more comfy

paradise..friendly staff. let me use pool while plane was delayed

outdoor kitchen, pool, location, price

the wifi was good if you sat by the pool, intermittent in the

it is no more than about 5 feet deep which makes it great for kids

massage offered in the spa was less than ideal

we loved that there was a gym and spa and a rooftop pool that was accessible until 2 am

i also wanted a massage with a male masseuse in the spa and the concierge told me to check through the lobby

didn t have access to the rooftop pool during our stay but i am sure it is

our place had everything we could possibly need: a full size kitchen and a washer and dryer

we also tried their spa and we loved the facilities, we each got a package with a facial and a massage, they

the spa was cold. some of the desserts were dry.

we really enjoyed the theme dinners, buffet at vivaz, spa massages, and our lovely ocean view club tower room

the gym was 24hrs, the spa was amazing

also very close to town so we popped in for some great deals on spa services

spa was very small. food was terrible. construction next door.

beds are so comfy , rooms are huge , the beds on the beach were the best along with the infinity pool, the roof

the activities were fun and the view from the sky bar was worth it

king size bed, balcony, refrigerator and a small kitchen

room was huge for the price and room service was excellent