only small problem was a pot of tea with breakfast wasn't hot but this was only a small issue given an otherwise

extra beds for kids were very uncomfortable (bad mattress)

excellent on site restaurant and fitness facilities

to the honesty bar and lounge area

private drawing room and honesty bar were sublime, especially with the roaring fire

did not have time to check out the health suite or spa though

it also would have been lovely to have a spa or sauna on-site, especially for a hotel of this caliber

it was clean, spacious and quiet

a wider range of beers in the bar would have been helpful.

they also put petals all through the room as it was valentine's weekend

however room service does a good job wiping the floor during their cleaning

i liked the online ordering for room service and available local information

limited coffee options and the takeaway cups for room service seemed incredibly cheap

lovely clean hotel with a beautiful bar area

location, quick room service

everything super clean and i have to say the best wifi i've ever had in a

minimalist room, nice plugs, usb, charger, switches by bed, large bathroom with shower free wifi

we were told an early check in was 40 extra, which i understand to a certain extent

the wifi worked well throughout

very good wifi, comfy bed and good value for money

was a bit unfortunate that there was no spa in the hotel, and while we were told they have some partnership with

had picture of spa facilities & a pool, which did not actually exist onsite

really wish there was a spa or pool area access.

really wish there was a spa or pool area access.

gorgeous lobby and rooms, helpful staff, and absolutely amazing breakfast

top notch! nothing to complain about. only a spa is missing..

bar was closed but i was told that beforehand

you could get coffee with room service but it was extortionate, so no

the room service was excellent

room which had nice pictures with high ceiling and a fireplace, but we got a small room with low ceiling and

great spa and fitness centre

the spa was an added bonus

excellent location. wonderful team. fizz on arrival. spa is incredible. food is great.

we had snacks and cocktails and both were delicious and the spa & leisure facilities were very good

it was modern, clean and quite funky with a great pool/spa area (although missing a jacuzzi)

with signature s molton brown toiletries which make shower moment enjoyable as a luxury home spa after a long

the bar in the hotel is great

my room was ground floor, behind the bar and kitchen area so i was concerned about noise, but there was a thick

right in the heart of soho bustling with bars and authentic food spots all around

but a coffee and pastry were well priced and the bar was comfortable and manged by a pleasant waiter

fabulous hotel and spa - will be returning very soon.

+the staff were amazing (reception-concierge-valets-spa) and they really do their best for regular customers

signage for sense spa is not the clearest but that s a minor detail

from the welcome, to nothing being a problem, the incredible staff, chocolates everywhere, the spa - in particular

spa services did not work and there was some repair going on in the hotel so there was some noice,

didn't have time to try out the facilities although there is a spa and cinema room

and entry to hotel ambiance of spa was not that great, treatment was very good

my kids were treated so well, as was my well behaved dog

cosy, clean, amazing breakfast, great service

breakfast - great choice and very accommodating

were not able to use the spa or book any treatments as was all fully booked

lovely spa too which you book and have to yourselves

spa facilities very good

unfortunately the spa was closed during our stay due to unforeseen circumstances.

the hotel for the location and the spa facilities, unfortunately the spa facilities were not available and we

spa was a little less than expected, however this is not run by the hotel.

nice temple spa toiletries

and spa area - shared by fitness first gym, difficult to access, little space and didnt match up to

my goodness, we went to the spa pool

spa staff were rude couldn't swap a 3 course dinner included to the simple room service menu

final bill was displayed with service on the room and service on every item ordered (breakfast, room service)

food in restaurant was just ok. room service pastries could be so much better.

food ordered one evening by room service was not good - in fact it left me feeling sick; luckily felt better

oscars restaurent was tremendous and the bar area is great

we had breakfast as room service which was fast service & delicious

finally, although it s not that kind of hotel, the lack of any facilities (pool, jacuzzi, gym, spa) is a bit

i can live without the spa but the gym is a tough one

and i return regularly it is in a perfect spot and is unique arty and funky with great staff and room service

kettle or coffee machine in room and no luggage rack which is a basic and no room service after mignight which

room service food a bit poor for the price you pay didn t find a hairdryer in the room

early check in provided and room upgrade

is the same in london other than 5 star hotel i guess there s ipad at lobby to book uber or laundry pick up

early check in which was great in a upgraded room free of charge

convenient situation, lovely roof top bar and very pleasant and helpful staff.

good location, staff very friendly even provided us with early check in.

there is a restaurant and spa facilities making it perfect for a city break

the spa was fantastic

comfortable, calming rooms are a dream to rest in, not to mention the spa facilities

entrance and bar area, beautiful clean rooms, lovely to have the option of using the pool and spa as well as

the pool and spa area was a real bonus too

the operating hours of the spa were also quite short

great location great bfast comfortable bed nice spa and gym

away spa was excellent too

design of the room, location is excellent in the centre of all you need and a great spa on the 6th floor

the spa was closed which i was looking forward to, again due to covid

the stylish, art deco surroundings of all the hotel spaces are varied and fabulous

it looks like a gym/ spa with them on the walls

everything! staff, comfy beds, perfect location and spa was excellent and more.

spa massage was one of the best we have

spa and pool were closed

the hotel was very crowded with many kids. the lines to the breakfast were a little long

recently renovated, helpful front desk clerk gave early check in.

its a very large hotel though, and must be fairly cheap as there were a lot of school kids staying there

no option of room service

there was no room service but where they made that you went downstairs on the roof

spa experience was amazing, it looked dreamy

complimentary late check out was much appreciated as was lounging in robes in the spa chill out zone with my

spa not open

i got a free upgrade and early check in (7 am) and treated with a dessert for free (+)they arranged early check

decor, 24hr room service, daily housekeeping

fantastic spa area all staff were so friendly and welcoming, particular shout out to jake who went above and

the spa is incredible, and the service is consistently excellent.

the spa and gym are both incredible

spa sauna and design

the spa was amazing

rooms that made the most of the small space good looking, too

spa facilities, no extra charge for using them, service, cleanliness all top notch

front desk staff was exceptional and everything from the facilities, spa and room were perfect

we were able to check out late morning and still use the spa facilities, which are exceptional

the team is really nice, the hotel is great, and the spa is just wonderful

amazing room, bar & afternoon tea!

great for a girls get together for afternoon tea, an evening with friends or bring the kids

atmosphere and the decoration in the restaurant and bar was really good

loved the private lounge area with the honesty bar gorgeous bed linen and bathroom products

room service very poor ,the breakfast is terrible and the worst is when you order it you have to

feels like a spa that you decided to stay and sleep over

the hotel is very specific, loved the minimalist style and has a vibe of spa centre

gym was extra, cafe was expensive

there is also a gym and lounge available

wifi is perfect