spacious spa and pool area

the spa hasn t available the sauna

service was friendly, room was sparkling clean, and spa was a special experience

no breakfast included, the beer bar at the spa was not open which was our main goal to enjoy, the rooms are

pretty for a renovated factory, the spa service was good

beds were comfortable free parking

spa area> steem room out of order, paddling pool out of order, jacuzzi the water was boiling

wifi was very unstable all weekend, we experienced multiple disconnections, and even we had to use

bar fridge was missing from the room

variety of the food in the breakfast is very limited, it was my second time on this hotel, it was exactly the

need to include breakfast. sauna wasn't hot.

the gym was complete. the room had all the details and was clean.

property looks clean it is secure looks profesional lots of parking they have basement parking with elevator

it was clean and comfortable, with a variety of options for breakfast

good breakfast buffet. premises clean. nice atmosphere

good location and pet friendly

location. cleanliness. staff. parking

the gym can improve and the pool

manager, check in, parking

the hotel is clean, elegant, welcoming, its facilities like the gym , pool and terrace are awesome

the hotel is clean, elegant, welcoming, its facilities like the gym , pool and terrace are awesome

the sightseen, confort , pool

internet wifi not very friendly to access at my room

wifi on tv didn t work, pool closes too early and no free breakfast

drunk people yelling being so loud while drinking at the bar inside holliday in

the buffet breakfast was exceptional. the pool was clean and refreshing

wifi didn t work most of the time , no tv, bed and pillows uncomfortable, cleaning was very late,

no room service

highly recommend the full service spa package

spa on the third floor is very nice with several massage and facial rooms to accommodate several

location, rooms , spa and pool

the spa (showers, steam room and jacuzzi especially) need a renovation, re-modeling or upgrade

nice quiet place, nice spa facilities, friendly staff.

spa services are available in room we hope to try some next time

they have spa service to your room

restaurant changed from a nice eat in restaurant to a snack bar atmosphere

all around the park and very safe location, the staff was very helpful and courteous, the breakfast was amazing

some rooms have no natural light at all. wifi so-so.

the kitchen was very poorly equipped

great if you are driving because parking is included

perfect size little refrigerator with the mini kitchen

excellent location, big room with kitchen.

there could be a few more utensils in the kitchenette

spa was being remodeled so there was very noisy

spa facilities off the main reception

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

everything except breakfast.

noisy at weekends nights. breakfast could be more generous.

hospitality and quality of the room, amenities, food and spa are excellent

no windows in the room and the spa is very expensive. nothing is included in the fee

a great location and if very clean, has a jacuzzi and spa has great prices

we set up our spa day at check-in and went to our lovely room before setting out on our adventures in the centro

if you like good wifi dont book this hotel i was the only customer in the hotel, they changed me to another

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials

pool area is nice

lovely pool and outdoor space and amazing friendly and attentive staff

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials

room was very comfortable and wifi was fast. staff was super helpful

had a gorgeous suite (15) with spa but no space to open suitcases and no cupboard to hang clothes - just a rail

we had a room with a 2 person spa on your own terrace- & enjoyed an afternoon dip in the privacy of our own

the hotel is elegant and central. our suite (15) with spa was beautiful.

the wifi in the room as well as the rest of the hotel spaces was not accessible for longer than 3

loved the pool area and outdoor spaces which made it very relaxing to hang out in

spa will open soon, so did not have the chance to try it.

were only 2 breakfast choices (no variety)

the hotel bar makes amazing cocktails

is not pet friendly as it says in the description of the room

hotel, beautiful room, amazing beds, great staff, excellent breakfast

staff, position, parking, quick check in and check out

is wonderful, rooms are more o less clean, the rooms were close to each other as requested, breakfast so so,

everything was excellent, the suite was huge, we loved it. the breakfast was very good as well.

poor wifi music till 2am in the foyer on friday and saturday which was loud in my room rather

i liked the buffet for breakfast

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

there was no wifi as a foreigner it is necessary to have a wifi.

wifi didn't work

wifi was not working properly

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

nice pool

the pool looks a little sad, only two lounge chairs and it was hot

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

room service was a plus

i found the wifi spotty and slow.

rooftop bar is amazing

the hotel itself is beautiful and charming and very comfortable and the free breakfast on the rooftop restaurant

availability of a continental breakfast would be a plus but room coffee was excellent!

room service is quite slow, but nonetheless is good

wifi is not secure, and weak and slow

but i would felt better if they had a better security filter, everything was ok, but it shares a bar open to

wifi was not that good.

the wifi was very good

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments

also, there are advertisements for spa services but the staff knew little about them and the masseuse didn't

nice breakfast served in room

an additional breakfast options for example; scrambled eggs, breakfast sandwiches or breakfast burritos - i know

wifi signal was weak in the room, but improved immensely at the seating area just outside the room

we faced some troubles with the wifi.

wifi didn't work well. especially not in the rooms. shower could've been better.

clean, professional and kind staff, comfortable bed, excellent wifi, beautiful design, quiet, calm, safe, large

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

didn t like my phone didn t work to call front desk for room service

wifi is very good

room service was also available

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

wifi didnt work

wifi, air conditioning didnt work, they gave us a very noisy fan, having a rest was impossible ,

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

wifi / internet

the room had a funny smell and the wifi signal was very weak

hotel is beautiful, comfortable and we got a very good breakfast

there is no parking on site but secure parking is provided very close by

website indicated restaurant bar and spa and none of these existed

i guess we were there off season, restaurant, bar and spa were closed

the header of this property read and spa the spa was underwhelming

friendly staff always available, valet parking included (appreciated in this type of location) and a beautiful

parking

property is attractive and pool/spa

great staff - even the ability to order spa services on demand!

the wifi was fine but a bit slow at times.

swimming pool, jacuzzi, breakfast

friendly staff, lovely pool and roof top terrace, complimentary breakfast was really good

there had been written information in the room and a map to explain a bit about queretaro and the spa services

we didn't get to spend any time looking at the spa services but i would certainly do that another time

the spa is mui tranquillo

my friend and i a tour of the casa showing us the recently completed five additional rooms and spa on

the hotel has a great spa and i took advantage of its services

no wifi and service

no wifi, cold water in shower, no room key (door had to be opened by staff every time

wifi was a little spotty but worked

horrible wifi

there is no room service. cold shower. one could listen all that happened at the next room...

) to our room door fell apart in my hand, and the jacuzzi spa was out of service our entire stay

our room was great (clean,spacious, decoration was beautiful) the spa + massage was a 10/10

boutique hotel, very helpful and friendly staff, great location, great, breakfast, and a hot

no parking.

the breakfast was promptly served at the designated time, and it was really good and filling

the pool area is really nice too

the pool is small but perfect for cooling off in the afternoon

we loved having the pool each day

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

quiet location + center of the city + valet parking + very clean + very well maintained + very well

hotel is clean, comfortable, great room service and friendly staff at the desk

they do not have kitchen service, or restaurant service

the wifi connecrion and the phone signal was not good at all in our room.

good wifi

the room was the prefect size and had plenty of power sockets for charging of devices, great wifi, ac, and the

the wifi was weak (maybe due to the large

the room had a wifi booster but the signal was still a bit weak.

wifi reception was not good in the room

friendly staff, restraunt on site, big rooms good shower, good wifi

heater or show us how to do it monday (i forgot her name, sorry) gave us all the information, wifi password,

there's no good parking entrance road sign

the pool area is nice but the pool itself wasn t very clean

pool temperature

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the bed was comfy and the pool was a nice touch