the spa was too hot to go in

beautiful views from the balcony. nice & hot spa & a large room with comfy beds.

also, resort/spa activities were less available than expected

the space was clean, comfortable, and absolutely spa like

was extra friendly and helpful; views are beautiful and relaxing; pool and hot tub are clean and in a great

great for kids

we loved our stay and my kids are already plannning our next visit

we loved our stay and my kids are already plannning our next visit

great for kids

aunty's beach house is a must with kids

big enough and was missing towels and toiletries when we tried to use it--ended up going to their spa for a

spent a whole day enjoying the spa and zen garden

bed was awesome spa was too

the private beach, facilities (sunscreen, waters, towels) spa was incredible - best massage

the men's spa area could do with a clean up especially the steam room but that's about it

lots of activities for kids

the kids and the adults had a wonderful time with something for everyone

the resort was amazing for kids, with lovely pools, a lazy river, and a lagoon

the fact that the kids had a ball.

the pools were super clean and my 11 yr old had a great time ohh and the beach was beautiful i wish to

the property is right on the lagoon and is perfect for swimming safely with kids

at least this place was not as mobbed by noisy jacked up kids

the property is right on the lagoon and is perfect for swimming safely with kids

friendly beach and pool staff.

gym was crazy busy in the morning

very nice hotel, spa and pool was excellent

clean and comfortable spa and sauna close to the mall voucher

reasonable pricing for late check out

the ofuro/sauna/spa was so relaxing. ended up going to the spa to have relaxing hot tub time.

food, overall great rooms, smart elevators and great amenities, really good gym and nice pool and spa area

free spa area to do hot and cold plunge/sauna and massage for extra charge

spa facility being m/f separated

experience at renaissance spa honolulu was exceptional

gym was brilliant and pool area too

location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store

no room service as i was sold

room service (and is overpriced if you ask for a change of towels) not a clean room

very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry

shuttle bus for guest no spa services no jacuzzi no hot tubs no entrainment for guest food in restaurant breakfast

i got breakfast daily for purchase at the cafe next to the spa on the third floor, good breakfast sandwhich

location; customer service; plantation restaurant; shops on premises; starbucks; gym; pool

room with kitchen

i needed a secure internet to work remotely and i had to use the wifi at a burger place at

only problem was the heated spa was very busy and my kids couldn t use it at all

spa and massage clinic within the hotel was no longer there and this was something enjoyed

rooms themselves were very spacious and modern

location easy to get to the water right in the middle of everything excellent coffee bar and acai bows right

very minor: pool area was small. windows in room had no barriers. scary if you have kids.

spa was closed so we had to uber to one nearby

the spa didn t have both sauna and steam

modern rooms and gym

loved the pool and bar and restaurant so close to ala moana for shopping and a nice walk to the centre

service was not the best. no spa. no shower at the gym.

there are plenty of options like swimming pool, coffee shop, resto, spa and ect

hotel is clean, the staff are very friendly and helpful, the gym is well equipped, a small coffee shop opens

the hotel is family friendly, full kitchen with all the suplies, great great great

staff at the bar were a little rude.

no cleaning fee/laundry on every floor 2

something awesome in your stay one free snorkel lesson a spa day shuttle to and from the airport free breakfast

for two nights, wanted the end of our trip to be a nice relaxing few days at the hotel and some spa stuff and

of a walk to our room location and disappointed with the hours of availability for the pool and spa

awesome place to stay with kids

pools and lagoon is in close proximity to the ge tower and so convenient for our kids

i loved the guys at the valet parking and the guy at the bar on friday and monday

the gym needs more ventilation.

the staff couldn't do enough to help you and the bar in the hotel was ran by a gentleman named earl who was

we didn t use the pool, gym, anything other than the room

convenient location enjoyed the gym and pool facilities

advertising room service and spa and wellness. none of the above exist.

the paradise pool area (mainly used by families) there were two spa pools that seemed to only open intermittently

advertising room service and spa and wellness. none of the above exist.

we traveled with a two year old, our rooms were extremely comfortable, had all the kitchen amenities and were

small pool and not enough chaise lounge chairs to sit

i definitely enjoyed the spa facilities and lounging on the beach

the wonderful facials at the spa (highly recommend olivera

love an additional spa that wasn t kalia tower or paradise

restaurant was not great considering the food prices and we found the tapa bar to have more favorable pizza for

the pools were beautiful

facilities in the resort for all ages as well as beautiful pool/spa and gym in the hotel itself

the kids loved the japanese style toilet too

the pool was not crowded and easily accessible.

our own kitchen was very nice with three kids

pool bar and staff all very good

the pool and spa were good, i appreciated all the deckchairs

the pool and hot spa pool were great

was great swimming pool is small but good enough mini golf course was sooooo good if you asked me staying there

the pool and hot spa pool were great

breakfast was perfect for me and my kids

spa bath didn t work in the room. there were renovations taking place in the foyer.

pool and spa area very clean and comfortable

room was spacious even with two kids and two adults

clean, good location, has pool, gym

pool wasn t supervised which turned a beautiful setting into an area where kids dived into a small pool and

the spa was excellent and relaxing, a bit on the pricier side of things

the room service was amazing and so thoughtful!

big size room, laundry machine, kitchen

the pool and jacuzzis are amazing

clean every day, change everything for toilets, me daughter receive a gift from front desk, from pools team,

secondly, the pool was way too small

the pool was small and no place for except for 4 chaise longe - all full

spa is closed because of covid19

staff were incredibly nice and spa was first class

i wish to have self laundry so that during long stay we could wash our clothes.

excellent room service and copious amounts of toiletries provided

we were offered an upgraded room which, to our surprise, included a nicely adorned kitchen with everything you

pool and spa we used every day

pool area could be more entertaining, maybe music. spa extremely hot

pool/spa is definitely a family/kid place

entertainment system and wifi were hit and miss

was a premium corner i think, this was perfect for us as we are a family of 5, 2 adults and 3 kids under 11

the breakfast is very basic, however it kept the kids going

the pool was little, but it was at least something for our little kids

small pool

breakfast included

kids fingerprints and smudges smeared across mirror i guess housekeeping missed it. not good.

pool & spa were awesome - beautiful setting

pool and spa was great

the pool and spa are nice also

and spa area is amazing

pool was slightly heated so it was very comfortable for the kids to swim in and it was shaded

there is no real view from your balcony and the pool/spa is very small so i would recommend booking your stay

the spa is a much better feature anyway

spa and kids pool, free pass on the pink line

courtyard with the spa and pool is located tight between two buildings therefore there is no sun

the pool area is bijou and relaxing ud83dude0a bond/damage deposit: $100 (even if you stay a week or

and spa are pretty basic but you are right next to the beach and the spa was handy for recovery after a

liked the swimming pool area, our studio room on 3rd floor close to spa and gym

the spa sauna and rooftop pool were just perfect staff are so friendly and right next door to the

stay here again ud83dude00 there 24 hour washer and dryer too on the 2nd floor with a pool and spa on the roof

the aloha therapy spa in the resort was really a bonus

spa was always booked.

the pool, restaurants, and spa were all top-notch

the restaurants were outstanding, and the spa services superb

in spa services-very expensive

spa and gym undergoing renovations

spa is awesome

spa a bit expensive.

the hotel is modern and clean, the beds comfortable, the pool & spa are wonderful, the staff are friendly and

did not like the fact that the pool and spa closed at 6pm

spa was at the temporary location due to renovation

that the spa is closed right now

the spa was closed due to covid-19 pool was overcrowded and we couldn't get seating on the weekend

they were even able to accomodate an early check in for a small additional fee

we re able to organise an early check in which was helpful after and early flight it was also in a great

i love the pool and the bar by the pool. i loved restaurant and live entertainment

m a starwood member and was told at checkin that i d receive a 10% discount on restaurants, spa etc at the

g wifi)

pool attendant

the wifi service is very slow. not enough beach chair and umbrellas for the hotel guest.

no room service

great staff. good laundry. large rooms

see they are proud to work here, it feels like a well run property (for example - we noticed some kids had run

kitchen was well stocked with dishes & pots

wifi connection was so-so (webex and zoom with video might be an issue to make)

the room was just fine for me, although one day was very loud due to a large pool party in the hotel next to

pool, spa and bar with swings were great

loved the pool / spa facilities. liked the king bed

pool, spa and bar had a great vibe

a beautiful property with a lovely pool, spa and surrounding lush tropical garden

the spa and pool

pool and spa great

nothing but i would ve liked the spa to stay open for longer hours. it closes 4 pm

that the spa had been removed next to the pool.

lovely pool area with direct beach access, nice restaurants and amazing spa on the top floor

we got stuck up at the spa for about 15 min as it would not register our key

a spa sure, but a massage parlor and a dive bar really lower the tone

the hotel has in-house coffee shop, spa and restaurant for dinner (never tried the lunch, it is good for value

spa was closed, charged $25

room was large and spacious. the little kitchenette was convenient.

laundry on property

a lot of hotels would have suggested the changing rooms of the spa or gym

spa treatment was excellent

great breakfast, great spa services and comfortable beds

my wife loves the spa there

the spa and gym was nearby

the rooftop pool and spa are good and there s a great view from there too, plus a bbq and games

rooftop pool and spa also excellent with a great view

the pool and spa were quite disappointing. spending time at the beach is much better.

the rooftop pool and spa area was excellent with views all around ,plenty of lounges

the rooftop pool and spa was great with brilliant views

great spa so welcoming staff great view and location

the spa ,shops and restaurants was awesome

the spa and pool

the pool area and restaurant were great

no staff in the gymnasium to help visitors

and my sis in law my brother and their children, my daughter and their cousins, they were all kids enjoying

breakfast selection can be better at this rating of hotel

when my family used the pool, the front desk keep calling us again to our room and this is what tjey said

spa pool but that doesn,t suit everyone

a couple times i sent my kids together and followed them on the next round so that we could move forward with

nice lobby, water refill station, having breakfast provided, breakfast staff were very responsive, nice staff

we will come back and bring our kids and will recommend to our friends and other families

we had our own laundry and two bathrooms and a full kitchen and living room

many kids in the spa like it was a swimming pool, a lot of parents seemed to let their kids do what they wanted

the spa was amazing as was our therapist, the hotel was fabulous at trying to accomodate our requests

services, facilities, it even had a batting cage on saturdays, spa was phenomenal

the pool and spa areas were a bit busy at times, and it could be hard to find a spot, but overall the facilities

the spa services were more expensive on the hotel website than directly at the spa.

spa out side needs to be better

pool and spa was great

if i ever come back to hawaii, i would like to stay at the hilton waikiki beach resort and spa again

friendly staff, good pool / spa area

pool and spa area

spa services & experience top tier

the spa staff and massage therapists were fantastic.

no spa in the pool area.

for parking, spa was a bit pricey and our bed was a little hard but overall we would return

beach is just across the property :) beach is so clean :) my kids loved the beach :) also, the hotel has a coin