the spa was supposed to be open from 16, but it was not

spacious room very clean nice balcony and views

spa was a bit expensive, as it was around twenty euros per person just for the water circuit.

the spa was excellent

the internet was not strong. faro cafe by the swimming pool we had the

facilities spa quietness location

spa facilities are rather poor and very crowded

spa without changing facilities so had to change in the toilets which is not expected in a 4 star

great entertainment for kids every evening at 9pm

spacious appartment offers all we need, well equipped kitchen, fast wifi for working, air condition

comfortable room bathroom and shower good spa lovely restaurant food good quality

great spa & pool with half day accessible for families with kids

spa time 1h. we would like more time

the beds are very comfortable, the spa is good, the staff is very useful.

we have stayed here a few times for golf but this time used the spa facilities for the first time and they were

the restaurant buffet on breakfast and diner and lot of options to chose on, i use the spa facilities it was

spa lady at reception is amazing as well as the massgists

we did the spa circuit and it was well organised and controlled and great fun

slow wifi, spa staff very rude, staff at the little store rude and made racist comments, one night there was

reception staff, cleaning staff, restaurant staff, spa staff - every single person was just lovely and so

spa isn't included in the price, extra costs of 19 /person for only 1,5 hour

very kids/family oriented (no kids yet amigo)

then again, if you have kids it would be perfect

place for kids to have fun at slides but then again they close them from 14:00-16:00 which doesn’t make

then again, if you have kids it would be perfect

the spa facilities in the gym were not working

there was a mini fridge/bar in the room which was useful and room service for food

clean swimming pool, gym, sauna,big room and plenty of space to park your

cosy bar and restaurant

location on the golf course, right by the ocean was wonderful

room very spacious, new, big new bathroom, terrace - hotel services: spa, pkg on site, spa - very new hotel

great spa and massages

spacious comfortable fantastic spa

pools and spa apartment was incredibly luxurious enormous balcony excellent food and staff good entertainment

the relaxation and pool area was very lovely, and the spa is excellent

attractive open public spaces that connected with outside

spa facilities & indoor pool great

they closed the spa from 2 to 4pm because kids could enter it and

spa access very good

the spa and wellness area is beautiful and very relaxing

spa has specific hours for kids and that is very limited for the ones having kids

we stayed in a ocean view room that was superb and very spacious and cleaned everyday very thoroughly

at check-in we were not given the necessary plastic card to exchange against the towels at the spa

spa ,fabulous, rooms spotless ,a perfect get away

the gym and spa close in the afternoon.

location near the beach, no parking problem, pool and spa.

room service

the wifi was not working and they said they would fix it, they

the facility has also a nice pool with a couple of dozen sunbeds, and also an indoor jacuzzi

the wifi is good and the beds are confortable

the pool and the apartment were incredible, really recommend it

also, at times, people were playing with hard footballs in the swimming pool

good apartment good indoor and heated swimming pool nice breakfast

to this hotel during coronavirus so a lot of the facilities including indoor pool, gym and spa were not available

spa facilities were poor and staff was rude but its because the spa is managed by another company,

for half an hour the big groups got president over couples and small family groups there was so spa or inside

the spa and gym were closed due covid

also, the staff at the spa wasn t very nice, unlike the rest of the hotel staff

you should use the spa even if just to get a look at

spa overpriced

a terrance and got a balcony and was given the wrong information from a member of staff from the spa which

great resort, everything well organized, good for kids ! for sure will come back !

air conditioning was not working in the hotel and the snack bar was closed, possibly in the latter because it

also the use of the spa & gym at 10 euros per hour was expensive so i didn't use either

- there is a nice variety of spa and wellness services available

spa - nice and clean, but smal, it's good that they require reservations and allow max 10 people

a 4 star hotel i would have expected the spa to have been included

you have to pay extra to enter into spa area

indoor pool, hot tub and spa area had weird, really short hours and was closed even on rainy days (when they

huge balcony with a spa bath

the pool were over priced , tv in the room worked when the door to the balcony was opened and the spa was little

only mix up i had was over the use of the beds by the pool

the breakfast was very good with a big selection

expecting more from the spa area

did a massage at the spa and we don't advice this

a few of the bar staff were rude but we didn t let that ruin what was a fantastic stay.

choice of breakfast & dinner and great quality was great

one spoke any english at all room service were wrong three times and still charged food was poor so had to spend

the bar staff was attentive

hard to find sun loungers as people seem to save them for the day, both times at the pool there were a lot of

breakfast, the pool and the proximity to the beach were incredible

pool, proximity to the beach, animators.

location, pools, food, kids club

entertainment & bar facilities limited.

we will keep going to playacanelahotel! we and our kids enjoy it very much

team from the sliding (1 man with glasses and long curly hair almost totally absent allowing kids to disregard

team from the sliding (1 man with glasses and long curly hair almost totally absent allowing kids to disregard

when i booked it says there as fitness center. but when i asked on reception there is nothing.

spa is not a spa is a freezing cold pool, that s it

it has all the amenities that you would expect including a spa, a gym, massage, an outdoor pool

that the wifi signal was not very strong in tbe pool areas

alot to do if you don't have a car, maybe we were to early as the outside pool bar hadn't been finished which

from reception, to restaurant, the nice lady from laundry (next the swimming pool), housekeepers, the bartenders

are missing for a 4 star hotel such as gym, spa would be a good idea since there is nothing to be done in the

spacious, clean, authentic spanish decor, tasty food, welcoming, great parking, hot showers!

pool is not open

hot options at breakfast were lacking.

was super helpful, but the snack bar food quality could be better

little bit too isolated and spa facilities basic

wifi really sucks

the starters and desserts are served in the smallest of glasses and the salad bar lacks variety

staff where lovely especially in the snack bar where they were extremely busy

animation team was great with the kids

no room service or bar snacks available and we hadn t eaten since breakfast

surrounded by a golf course with lots of birds

wifi brilliant

but really you don t have to leave the hotel as it has a fantastic restaurant and bar food with friendly

location is quiet and near beaches. free parking and a golf enthusiast heaven

had view of pool with our own steps to it

good pool

brilliant relaxed pool setting

is dated and some work has been done since the pictures were taken (no white fence around the pool)

pool closed. limited choice at breakfast.