only thing i did not like were the prices of services at the spa and laundry

my massage at the spa was just ok

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

swimming pool room very clean great food

no tea/coffee facilities in room (but there is room service until 8

i visited the hotel for work, but i had many problems with the wifi

the kids enjoyed the

there was no hot water in the shower, the electricity went out many times and there was no wifi.

quality room very clean accessories air conditionning garden and pool area restaurant nice team

room was very comfortable and clean. the kids loved the pool!

no wifi or poor better service

with swimming pool and restaurant good location and also clean.

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

wifi was either not working or very slow rooms are outdated and need some work

i like the facilities, they were awesome, the pool and the amenities are nice.

was ok the first day no parking, the nob from the shower was broken, the air conditioner only work very little

kids liked the pool and the room was spacious enough for the 5 of us

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

kitchen was not clean when we got in

very nice service; very clean; good wifi service; lovely pool; view on flores

better wifi i was trying to complete some work but i couldn t due internet was too slow and

the pool was comforting as the hotel was not fully booked during our stay, we had a lovely view of the

the pool is pleasant and clean

noise from the bar next door on friday night was very loud, my room was on that side of the hotel and i had to

wifi often disconnected

a little pricey for flores perhaps, but still pretty good value, especially for the breakfast which was amazing

wifi was strong & ac was working like a champ

the wifi connection didn't work very well up in the room but it was fine in the main area.

great breakfast

limited selection for breakfast - bed bugs

they only serve breakfast. but it's super easy to find restaurants nearby.

gym no drinking water refills extremely run down very loud air conditioning two staff members

breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

spa pool was dirty

they have good breakfast as well

property is beautiful, in a great location, very clean, restaurant, bar and pool onsite and with lovely staff

the breakfast was great and had plenty of options! also, loved the pool area and sunset views!

roof top terrace, sunsets from the bar spectacular

nice and helpful staff good restaurant amazing view good wifi and ac comfortable room and

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

great wifi

the location was great and they offered a free shuttle to the airport

the spa was nice but the massage was not professional rmt just a relaxing massage

the spa is also excellent- the chocolate massage was one of the best massages i have had

good wifi complimentary water attentive staff quiet cabins very good reception staff

great food and cocktails, amazing lake for swimming of kayaking, swimming pool at night, great villas in the

the pool was perfect with lots of comfortable chairs and fresh towels