the front desk helped me with a refrigerator for medication and got me a late check out!

they gave me early check-in and i enjoyed the fitness/spa amenities

ran out of time to visit the gym or the spa which we hope we can do another time

had a massage at the spa which was really nice

bed and bed linen are amazing, great toiletries, awesome health spa and the lounge restaurant is to die for

placement of the pool and workout area were in an odd place

i really love the spa pool at the hotel, we had it all to ourselves too.

location. on site brewery. spa - jacuzzi

spa - sauna (never on and took too long to warm up to make it worthwhile hanging around)

bathroom spa like

spa was only luke warm

and friendly, we also got a free upgrade to the honeymoon suite which was a bonus we had a spa bath in the room

advertise a jacuzzi spa on the listing, but it has been closed for many months already

the spa facilities weren t available

the spa bath had hairs in the tub and spewed black flecks of gunk when used

we were with our 2 young daughters, so we just wanted to quickly experience the bar and go back to our room

no towel for the pool and spa you have to bring your own

there is no milk supplied - but coffee is (no tea) the hot spa (jacuzzi) is broken

like a hotel from 2003 spa is broken looks like it s been broken for years

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

there is a rooftop spa but it was not operational and

staff are very friendly. the spa is excellent.

food wasn t great, not a lot of options, indoor pool and spa smelt overly chlorinated

you need and more beautiful indoor hot tub spa and pool, very clean and one of the best breakfast buffets i

excellent large room. good breakfast decent pool spa decor, lobby & staff

spa cleanliness 5th story view

spacious room

there s a cool water slide, nice and clean fitness center, spa and work a night market that is walking distance

spa treatments are wonderful

i splurged at gorgeous gordon ramsey steak and at the spa for a mani-pedi, really felt top notch

room was facing the sky train station and was noisy, as well wifi in the room was terrible and had to use hotspot

loved how pet friendly this hotel is

the room was clean and comfortable with everything you need, i really enjoyed the fireplace

we didn't have breakfast, room service fees were too expensive for us.

the hotel also provides free bike rental for their guests and provide a small gym on the second floor if you

wifi excellent

spa bath was excellent and kitchen facilities were great

fee for parking lots and the indoor spa offered with my reservation was closed short before my arrival

the pool area was nice to have, shame the spa has shut

spa closed and i wanted a pedicure. washer/dryer broken.

the spa was closed and the sauna. home service plates left in the hallways all day

the pool and spa hub are great- hot and strong water on the roof top with the great view

liked the fun colors of the room, the cleanliness, the spa like bathroom, etc

lovely hotel, super comfortable beds, beautiful bathroom, enjoyed the gym and the rooftop pool/spa on a very

the pool, hot tub and gym facilities are awesome and have a great view of the city

one thing worth mentioning is the sound proof isn't the best which you can hear kids talking in the hallway,

i loved the location, parking, staff, spa and decor of the hotel

no wifi on tvs, no deal for restaurant, expensive parking and not included

friendly staff; beautiful pool and great gym

many facilities not available (pool, gym) as works continue

one would think breakfast would be included we never had any food there so i can't commit on the kitchen

maybe smaller portion options for the little kids

i also appreciate that the room was pet friendly and staff were very accommodating

the hotel has a coin operated laundry, ice machine and a bar/eatery downstairs where you can get breakfast

incredible location great pet hotel lovely staff

laundry and gym available onsite

clean, breakfast has multiple choices, and having a free shuttle to airport is very

great location, many stores and restaurants near the hotel. parking lot comfy bed!

parking, walking distance to many supermarkets and restaurants, close to heart of richmond and

a 9am check-in, although had to pay an extra $45 and wait in the lobby for 30mins with very tired kids (after

very good for families with kids

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

wish there was more room service with clear instructions on how to order and also instructions on the laundry

nice bar and convenient coffee shop for light breakfast

there are good wifi, air conditioner, and tv as well

the hotel has a spa center, gym and pool

best location and a lovely spa as well

really enjoyed the spa facilities and outdoor jacuzzi

service, clean room, excellent room service and jw spa staff

tho is new but very shabby bar lounge

i order breakfast in my room and was delicious

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

locality, comfy beds, balcony, spa pool,

the pool/ spa area is fabulous

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

great spa just not open sooner or later

the spa treatments are pricey but good

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location

spa facilities were nice

opening the bar on the 6th floor (bourbon bar) would have been nice

the spa lounge was a lovely place to chill before we headed to the airport

the whole spa experience was amazing! definetly, would go again!

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

bed is so comfortable and the spa is

i loved the vida spa (eyebrow tinting by rosario and booked by friendly front desk personnel, who also called

had great facial and massage at spa with oma

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

reception could have printed the spa and places to eat within the hotel better.

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to

had a lovely indoor pool & spa area which we unfortunately didn't make use of

was was spacious and comfortable

fast complementary wifi throughout the hotel

gym/pool/hot tub were great, loved the restaurant, check in/check out was easy peasy

wish there was a gym

pool and spa were appreciated by the kids

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

the pool, spa and gym were lovely and well fitted out

will say, as we did stay a bit longer there was no laundry facilities in house

the bed was so comfortable, the gym and pool were great, location was amazing, room was so good with blockout

they provide complimentary bikes and water. the spa is very good.

room with 2 queen beds was very spacious, very clean and well maintained

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

pool and hottub was fun for kids

i called the night before and a lovely gentleman said i could do an early check in so i went to the hotel first

gym and spa were closed for renovation. some renovation noise during the day

location, spa and breakfast

kids liked the waffle maker so they were happy

great breakfast, kids loved it and the jacuzzi!

room, all areas of the property were very clean, was granted early check-in and late check out to accommodate

the spa was closed for maintenance during the only time we were able to use it

big rooms, and comfy beds. spotlessly clean. pool, spa and sauna an added bonus. great location

we really enjoyed the spa and pool

kids loved the pool and spa

staff were super helpful and were able to facilitate an early check in, which was greatly appreciated for

the free parking helped us very much

laundry onsite

(plus free parking)

staff was pleasant they were able to get us an early check in

liked the position, in downtown, the free parking, difficult in that area, the basement laundry, usefull

room was clean and spacious

the sauna and spa were great and clean

we loved the spa on level 2 after a day of

good location close to downtown. the sauna and spa were wonderful.

was excellent, location, facilities, comfort, hospitality, car parking, daily private spa sessions

the spa was lovely and the staff just fabulous

also the spa was non-operational and would have been good to have on the colder nights

bit sorry there wasn't a spa pool as suggested on the internet.

unfortunately, the spa was closed for renovation

missed my spa appointment because of that and cost me $300 for

also, there is free coffee every morning and free laundry

it also has a laundry room for guests which is pretty convenient

some other great amenities included free on-site laundry (this is rare for a hotel

retro style hotel and its bang in the middle of downtown for the cost won t get much better the bar next door

i liked that laundry facilities are free, even the soap.

views, spa and pool

you stay in hotel access to spa facilities would be nice

rooms and absolutely incredible attentive service at reception spa and restaurant and

used the chi spa as well during our stay which was unreal

pool and spa were a bit tired. need inside solution.

and spa were excellent, thanks and much appreciated after a long day s walking about

location was good. hop on hop off bus outside door pool and spa was good.

the new pool and spa were fantastic

spa was downright dirty with lots of dead skin cells floating in it

good pool spa and fitness gym.

large luxury feel to the room and amazing spa with great massage treatment and pool

spa and pool were great, everything felt very welcoming and effortless

the spa was exceptional

everything the pool and spa are fabulous!!!!

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

we did the couples massage at the xylia spa in the hotel and have never felt more pampered

loved the amazing city views and also the spa bath

too bad it still under construction and the spa was not done yet.

spa bathtub next to the window was an amazing feature as well as the spacious shower

spa bath

balcony, views, starbucks, pool, location

had a room ready at 9 am for early check in as requested

attentive staff. good gym/pool. central location.

location was great. early check in. great staff

pet policy says you can't leave your pet in your room alone, even to run downstairs and get a

perfect location, beautiful king size bed, very clean and the spa was a great luxury

great location. friendly staff. offered early check in each time we stayed

with charge for wifi

a large gym and a squash court are available

charging for wifi is ridiculous

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir

were not given info about any spa facilities or breakfast available in the hotel

spa service/menu really, just an on call massage option you can book in advance

no spa despite claim. small room and relatively expensive. no other facilities

not a negative but shame spa was being renovated as i would have liked to visit this

pool and spa were closed.

the spa on sight

the ladies in the spa do a fantastic massage

the new japanese spa was also excellent - best massage i've had

room service was a little overpriced in comparison to other similar hotels i have stayed at

bar was open to the lobby and could be a little noisy at times, aside from that, it would be a

happy had a bar & dining room

the room service menu was kind of limited and quite expensive

nice gym

clean rooms and late open bar and restaurant

really great staff,beautiful views,spa was amazing.

vida spa was closed throughout the whole stay

could do with an update to the pool area to include a better jacuzzi, and spa type area.

food pool spa :)

i hope to use the spa and gym next time but utilised the pool

the fourth floor the wifi was very problematic - i had to phone and talk to the internet expert myself and he

older premise, could use some updates. wifi service was sporadic.

work, the business lounge is a very great place with nice design, unlimited coffee/tea and great wifi connection

i was offered an early check in arranged my day around that and was denied at the counter for

the lobby smelled very strongly of cigarette smoke, from patrons of the bar smoking right outside the door to

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

the pool water was a bit cloudy & the spa was not working.

lovely pool and spa facilities

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

the spa was not very hot, and was a bit small. pool seemed a bit turbid.

no spa or pool.

room service arrived in a bag not on a tray

wifi, clean spacious rooms, daily free water, comfy bed

great downtown location, clean spacious rooms. great gym available on 4th floor

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

everything pool spa area location best city hotel i ve stayed in

lack of breakfast options and room service isn t always available

gym and pool were excellent

spacious suite, extra comfortable very large bed, clean facilities and loved using the pool and gym

very clean comfortable bed beautiful spa like bathroom friendly staff

my favourite part was the pool and the spa

and restaurant was super and staff were amazing ud83dudc4dud83dudc4f highly recommend the spa great

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar,

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

enjoyed the pool and gym spa jacuzzi

spa water is way too hot, pool water is a bit cold for the wether in april

the pool & spa looked great but filled with kids the couple of times i went to swim.

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

would have been great to have a day spa on site

the bathing products is from utopia spa which has very relaxing scent

we had a great time at the outdoor spa and pool

spa services

spa is excellent and recommended

rooms were spacious and comfortable

& smooth check in, rooms were clean n crisp, amenities (pool & spa were used both were clean &fresh) parking

all-day water and coffee, microwave to reheat your food, and if it weren t for covid, pool and spa would have

nice pool and jacuzzi spa on main floor

it was so convenient and easy to access, on the ground floor, and the spa was lovely

the pool was closed on our second night which was disappointing but out of their control.

comfortable, clean and frequent shuttle to the airport.

however this hotel never provide the free shuttle services to airport anymore

gym and shuttle bus

bar & dining on site

luckily, the bartender kept the bar open for us

and kids wearing light clothing

the staff were amazing and friendly with my small kids

we’ve stayed in the accent inn in kamloops several times when visiting our kids, so we knew we’d be in good

gym was closed and there was no information on the website

stayedon the first flloor with our pet

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

rooms great staff and good emenities such as spa pool and sauna

nothing to really complain about, although the spa and pool are not desirable.

information i needed during my stay, the rooms were clean and bed were comfy, and the free parking made things

there is off street parking in front of the hotel