atmosphere, staff were amazing, pool was relaxing and warm, tv had both english and spanish movies all the time

plan on bringing kids and grandkids

free parking

breakfast couldn t be better

plan on bringing kids and grandkids

i also enjoyed the large pool and the snack bar beside it

delicious breakfast and staff were amazing with entertainment through day and friendly service

bar is convenient there and staff were great

the reasonably sized pool, surrounded by a bar and snack area, and the amazing beach with its aquarium-like

for you but if you want somewhere on a limited budget, this place is good value with a decent breakfast, skip

staff's friendliness, spa in room,

friendliness, spa in room, 'romantic dinner' on beach, facility in general

were spacious and well appointed

drinks at the lobby bar were well mixed, in other places the weren t so great so we always got the from the

the other disappointment were the hours that pool was open -which closes at before 8p

expect a spa experience

no wifi in room and i was getting sewer smell from my toilet.

ended up buying an extra room for my teenage kids so we weren't sleeping on top of each other

great pool and bar area, clean rooms, roomy bathrooms

on the beach/water, close walk from ferry, had a pool bar, close proximity to downtown

the wifi is free and strong however

if you can raise the temp of the pool water a few degrees that would be so wonderful.

friendly host, good wifi, spacious apartment

a little kitchen with coffee maker and fridge was great

appears to have a full kitchen in the pictures

there was an included basic room service breakfast of coffee and bread which was a bit bland but a nice touch

wifi stopped one day but came back

location super clean newer beds perfect pool amazing staff...a great value with towel art!

vista should provide towels for their pool. pleasant place. .

the air conditioner and wifi are great

order a drink or food in room service, they get it from a restaurant down the street at a very hiked price

the breakfast was delicious and had a good variety

wifi was mostly acceptable, but it had a very weak signal no matter where i connected

great views from pool and patio

wifi was spotty in the room. fine in the common areas

personnel although there sometimes at breakfast will let you get the things behind the bar although he is just

location, huge rooms, big comfortable beds, nice balcony, quiet at night, awesome rooftop and pool, and super

ac works perfect, close to everything, the staff are frendly and helful, they offer a nice simple breakfast on

that was a jackpot gem and the pool is cristal clear

all the pictures on the site (rooms, swimming pool, view

were no chairs or table in the suite despite the kitchenette so we had to eat on the bed

good location (very loud but in the center) little kitchen good breakfast around the corner

) the rooms are big, clean and have a mini kitchen (micro wave, fridge,

view was of a brick wall but the room was nice with a little kitchenette and comfortable

in lobby and not at all a place to relax or swim it s just for looks and filled with babies and kids

location, great staff, wonderful breakfast and great access to second location, casa mexicana

room we got was huge, and had a kitchen, living room, bathroom and bedroom with ac

the wifi is very basic and slow and doesn't always reach the bed

water fountain nearby for kids to play

you don t add money to order eggs at the breakfast- you won t have any protein

nice staff, comfortable and clean rooms. nice pool area and great restaurant

the attached restaurant has a free breakfast (from a regular menu) for each guest (+) good lunch, breakfast

the community areas in the lobby, around the pool and yard were fun and made it very easy to meet the other

the pool needs painted or resurfaced, palm trees need to be trimmed and yard maintained better

wifi is extremely spotty possibly due to solid concrete structure

parking is very limited. only a few places.

we heard kids in the hallway for hours and the crying baby next door kept us awake

great location. friendly staff. awesome breakfast. i will definitely return.

good wifi connection

breakfast was very disappointing as i struggled speaking spanish

spa is not heated

spa jets should be working to make the whole experience nicer

the restaurant never seemed to be working, they can t call a cab for you, there s no room service, there

the hotel gave me the best little studio possible for my needs, i had my one balcony and little kitchen

it also had a bar, a kitchen, a sofa area, and a lot of cool art

the spa was not working, you could only order paid massages

the so called spa area were two beds with cracked vinyl tops covered with sheets (clean) and very nice and

the spa services exceeded our expectations and the staff members were knowledgeable and very talented

also, the gym is small and not really up to date- same goes for the spa (even though the treatments are great

the garden, personel in resteurant, swimming pool, beach, food, room, room service

are nice but spartan and lacking ambience

room was fantastic, bar and pool awesome!!

location, jumping into the ocean, friendly staff, parking

the facilities of the suite were good with well equipped kitchen

the pool is amazing and the beach area is clean and accessible, right next to clear and beautiful

staff was super friendly and helpful, and the spa was excellent (had an incredible neck massage)

everything was great, except the spa room should be soundproofed.

my husband and i really enjoyed the spa as well

i had a great massage in the spa by lili

our stay we rented a scooter, which was stolen at the parking lot at the hotel

vibe, different areas to relax, exceptional service throughout, spa treatments,

they have a lovely spa (estefania does an amazing job

amazing massage at spa comfy pillows beautiful views

the restaurant and spa is fabulous too

it took more than a day to the front desk to be able to confirm if the spa service was available and to make

is great, spa is amazing, nice opportunities to snorkel and scuba dive, breakfast is amazing (especially the

massages where amazing and spa facilities was great, ask for helaria

the staff - from the front desk to hospitality, the spa and housekeeping were outstanding

the rooms are spacious and clean, the staff are helpful and friendly

the spa is wonderful

we also didn't know about the spa at the fiesta americana

they gave us a super discounted jeep rental and a free massage at the spa for attending

better decor in rooms. spa was okay.

things: beautiful clear water, decent food overall, green juice with breakfast, cool room with comfortable bed

the pool and restaurant are never crowded

we will come back and we can highly recommend playa azul golf spa hotel

just in front of the hotel, spacious room, great wifi, delicious breakfast with omelette

hated that the wifi never worked

the plumbing worked as it should, clean room, helpful staff, security at the parking lot so we didn't have to

location was great. water was great. bar is reasonable prices.

location, staff, great food. spa was amazing and games around pool were fun.

my wife got a massage at the spa and loved it

the kids club was great and is available to play and do crafts from 10 am to 1 pm and then they do pool

breakfast buffet is good, order omelettes, or quesadillas

the kids club was great and is available to play and do crafts from 10 am to 1 pm and then they do pool

location and spa services

hotel facilities are mediocre - the spa cost a lot of money with almost no value, the jim is ok but there was

was very nice, spa facilities are good

of the hotel was incredible for snorkeling, the location was amazing, and the masseuse at the spa was exceptional

staff here, housekeeping and spa being amazing

next to this is a spa with massage, botox, and other options

asked about covid test at check in and were told to go to spa between 8am and 1pm (which matched the hours

the antigen testing was bad because we wanted to use a different clinic than the hotel spa for mouth swab

area outstanding good dandy beach two huge pools, hot tub, minature golf, great breakfast

the pools and customer service is excellent

no time to try the spa services.

french canadian group funny but extremely loud in the swimming pool bar during the day

also, when leaving we noticed they had activities for kids at the kids club which we weren't informed about

property was very pretty, they have an adult pool which was nice since we travel with no kids

my suggestion would be to let it stay as a snack bar because the food and service was much better

spa expensive

we were a family of seven- 3 kids and 4 adults

kids activities are well organized

pool was never cleaned

as for the beach and pool

pricing for spa treatments and specialty services like sunset beach dinner were very pricey.

spa hot tub needs to be at 104 degrees

variety of restaurants & entertainment. spa was wonderful.

the prices of the spa are very high and exaggerated, which is a pity.

location; beach view, location to coral reef, spa services, pool with bar.

fitness center and spa fit needs

the fish spa was good.

kids had so much fun everyday with games by the pool, easter bunny, movie night, and of course the pirate water

room, food, cockroaches in coffee pot, no room service

kids loved it!

didn t like how expensive the spa services were

the whirlpool in the spa was extremely filthy, but after reporting it, they clean the spa and call us to come

the spa was also very good

jacuzzi water at the spa smelled funny

wifi was slow, but hotel is located on an island, so you can expect slow internet

we used the spa for a swedish massage, it was amazing

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the

this hotel offers great service and excellent buffet breakfast. will definitely return!

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

spa service was amazing

spa is outstanding

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful

while everything about the hotel exceeded my expectations, i would not recommend the spa services

would be nice if they had a jacuzzi at spa

spa in pool area wasn't heated and also closed very early

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

later i scheduled a massage at the spa

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard

pool volleyball games were great fun and got us talking to other guests

pool hours too short

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool was dirty

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

bathroom a little old, spa has no sauna, and small

resort is lovely, very spacious, beautiful grounds and well laid out

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

small pool was shaded so the water was cold

no shampoo and no beach towels offered. had to ask for wifi password not supplied in room.

location, staff friendly & helpful, great a/c, all rooms ocean & pool view, only steps to the beach and 5th ave

the kitchen and the bathroom deserve a renovation, so the hotel will be perfect

pool is very nice and i liked being so close to the sea

the spa was really nice also

spa was nice

the spa is delightful: the 4 elements massage with hot stones was amazing

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked

& spa not available

we got wonderful massages at the spa and went parasailing, which was amazing

the only real ac is in the spa and the gift shop

we splurged for a new years day massage at the onsite spa

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you

the massage at the spa was very good.

the breakfast buffet was great with lots of choice and space for our big family

room service available for free basically from the time you wakeup til you go to bed, not sure

we especially loved the beach area and the kids really enjoyed the slides in the family area too

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy

spa massage at maya sister hotel very good

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

breakfast buffet really good

pasta station in the buffet room was good and generally offered a good selection especially for kids

2 bath suite with spa which costs a lot more but was beautiful , bed was very nice with jet ceiling fan

spa worked well when it worked but would not stay on long , it would get warm shutoff and not come

fun pool scene on the roof

watch out for the slippery floor by the pool, when it gets wet!

lounging by the rooftop bar was exactly what i needed

they also have a nice gym and spa area so you can burn off the calories from their incredible restaurants

and next day when i was checking out they told me i could stay in the hotel until 5pm and use the spa for shower

great hot tub on the rooftop and the spa was very relaxing

music in the spa should be changed from time to time, after a while it gets annoying to hear the same

the spa is great and the exercise room is well equipped

great room service

also, a laundry service is what is expected by most us travelers

the room service breakfast omelettes were delicious

kitchen well equipped, which saves a lot of money

laundry took 36 hours not 24 hours / 2nd lot 24 hours just happened the first went in on a saturday

the room is a little old (the spa on the deck isnt useable) but the deck was amazing to sit on a enjoy the

if it rains watch out for lots of slippery puddles breakfast should be earlier 9 is the latest i have ever

no pool that's the only downside

spotty wifi

amazing breakfast and loved the location.always felt very safe!

elevator no sheets to cover no room service( room was not cleaned) breakfast was 0/10 no help to take our bags

unfortunately we haven't used the complementary breakfast nor the pool so can't comment on those services yet

did not know the breakfast was included and at at the restaurant next door where the food was included

location, staff... and breakfast.

breakfast

the wifi was basically unusable

located on the beach, in the morning you can have breakfast with a sound of waves and view at the sea

the breakfast was delicious and there was also parking

the breakfast phenomenal-the beachside with lounge chairs & drinks--coco loco yummy

one night we had to scramble to find street parking after getting back in the evening to find their spots to

wifi signal....

everything worked well (air con, wifi, hot

it looks on the photos (very small and located right next to reception), so except for some local kids nobody

we've found the indoor pool very refreshing and the sitting area around it is super calming

it looks on the photos (very small and located right next to reception), so except for some local kids nobody

food, service, beds are hard, pillows aren t great, ac did not work, not a great spa offering

additionally, the spa services are very much overpriced

we also really liked the italian restaurant, la traviata, as well as the breakfast buffet at the palms both

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

the kids animation team was great they constantly engaged children and did a wonderful job

about the condos was there was little hot water for showering and the water temperature in the spa was not at

they are also affiliated with a nearby spa where we received wonderful, relaxing massages

bed was very stiff, we stayed in the two bedroom, with a private entrance to beach and a spa on our balcony

the swimming pool on the opposite side is super quiet and beautiful

the pool is epic as is the jacuzzi

some rooms are small but we have upgraded to a bigger room by the pool which was excellent

good place for people traveling without kids

wifi was great

location, nice fashioned rooms, good wifi, the nicest staff ever

wifi connection could have been better

reasonably priced cocktails with a pool/spa overlooking the ocean

the room was quite clean and had a big space with a kitchen which was a plus as we could cook

great wifi

location in the heart of pdc whilst not too noisy with nearby bars and clubs

- location is 10/10 for staying in pdc and exploring beacher/downtown/clubs/food - good wifi - staff is friendly

very rude, no free wifi as advertise, you get charged 5% for using your credit card this is not posted on web

the individual helping us couldn't access the property with the code, so we had to go through the parking garage

fully equipped gym named the gym was included in the price

i loved all the plants in the pool area

very friendly and helpful staff and excellent access to local extras (gym, restaurant discounts, etc)

ambience; clean and comfortable; spacious and private; access to blue indigo beach club; secure parking ; pumping