great location; close to restaurants, great bed; soft playing music at pool

our room (besame mucho) does not get wifi signal, so the tv/netflix does not work well

we had to go to front desk to ask for wifi number because it was not provided

were on the second floor & had poor hot water in kitchen & bathroom sink

room we booked had a kitchenette but unfortunately it was not available due to remodeling

clean and nice rooftop pool. the staff is simply fantastic

there's music from the rooftop bar area during the day, but it stops way before bed time so evenings are very

we love her we booked a suite with a spa tub on the patio

wifi very weak to non existent in the rooms.

had heard from other guests that the loud music playing at nearby bars disturbed their sleep

stayed before it was adults only with our 6 month old and felt very welcomed

wifi was poor, no video

we stay here every year! perfect location, very clean, nice pool, wonderful staff.

and the pool a welcome sight

the gardens and pool were lovely

quiet rooms and safe parking

bar service, there was no one there and the phone did not work

- room was nice - infinity pool nice - great massage and spa experience

the spa was excellent!

sales pitch after checking in when we thought we were just getting info on spa treatments etc

golf course was great

we found ordering breakfast via room service was much better and flavorful than the buffet

small breakfast for 3 people $350

it was pool conversation with other guests about the ridiculous prices on everything

we have breakfast delivered daily to our villa...beyond amazing!

big walk to the pool etc. it's a lot of hiking

the tacos at the taco bar...were average. bar snacks could be elevated.

the other one is that prices at the spa are extremely high, even higher than some us spas

the spa, the food, the view and heated outdoor pool

pool area and staff

bathrooms near pool or restaurant down near pool area

breakfast however was excellent

breakfast buffet is great

we love the peacefulness of the resort and pool area

the facilities (the pools in particular) could desperately use some tlc

breakfast buffet had plenty of options in which to choose

loved having breakfast with a view every am and the rose was delicious

parking is horrible, arrive to check in and i wasn t charged enough from booking

the pool is small but enjoyable

pool kind of cold

guest wifi wasn't working during our stay and i wish we had a fridge to keep our water cold

took the pontoon shuttle from el gonzo across the street to the container bar which i believe is also owned by

and of course the two pools, one on the ground level by the spa for lap swimming, and the best rooftop pool

spa is nice but also a bit overpriced for just a hot tub and cool pool

beds were comfortable and rooms were spacious

the art & ambiance spa & pools

upon exit, they charged my friend and i for the spa use, when i was the only one that used it

jacuzzi pool in site and 2 other large pools on either end of property

pool nice, views of ocean lovely

kitchen is fully equipped with fridge stove microwave dishwasher washing machine dryer coffee maker

to the pool area required walking outside near the parking lot to follow a foot path leading into the

loved the spacious rooms, patio and well equipped kitchen.

limited parking. but able to find street parking pretty easily.

is a golf course in the back and we were sitting in the balcony facing that area so we had a flying golf

the property is centrally located and not far from the beach and faces a golf course, the surroundings have a

our balcony had the cutest chairs facing the golf course in back

the pool area was super clean and a perfect size for the hotel

the quiet beachside cabanas were a delightful treat, and our visit to the paz spa was tranquil and reinvigorating

some busy music...be nice with spa music in am

spacious, comfortable

price of spa treatments

atmosphere and beautiful spacious rooms

the pool and the beach and the grounds.the spa was nice.

staff, variety of food options, drink bar, pool and easy access to the beach among other amazing facilities

the car came in very handy and all you need is a smartphone with gps our experience was the wifi was spotty

t like the buffet except for omelette for breakfast

the fans in the gym did not work and the workout floor area was very dirty

staff was very helpful nice and friendly delicious breakfast and great swimming pool and spa

nice staff, good location, very clean. great free breakfast!!!! would definitely stay again!

the photos it looked like it had fully equipped kitchen but it only has a microwave and the pool was just too

view of the golf course from our room, and the central pool was beautiful and mostly quiet, breakfast was

from sprinklers and mowing on the golf course, and early morning highway traffic when slider was open

spa was awesome

the gym and spa were also fantastic

the spa is a must-do

the spa is great, must get a massage during your stay

renovation and there was some noise also, they wouldn t let you use the spa showers or any other showers,

the spa was wonderful too

pools great, beach fabulous, food excellent, rooms comfortable, staff was informative and

tons of baha shelves and seats for kids to play on

easy parking under hotel

pool was fantastic the entertainment was excellent staff was so

jacuzzi/spa wasn t as clean and maintained as one would expect for such a resort

the noise with kids and family in the hallways! people were up screaming at midnight!

breakfast buffet was super

mini golf was very good to keep kids active and making friends with other

wifi was bad in my room

spa was amazing

booked a spa appointment online and the reservation was lost and they were all booked the day i wanted to

we visited the spa with the help of paola helping us choose what we needed

very high prices of spa uber not allowed inside the property gate , nexus of security staff with taxi unions,

spa and food was great! nice and clean

the spa was closed

yep, the only hot tub was in the spa and it was pay per hour

spa was freezing

food and staff was great, spa was clean and very classy

a long time to receive towels upon multiple requests, wifi speed, key stopped working eight times and it was

no room service and wifi was not very good

the breakfast each morning was very good

laundry on site and no atm in the hotel

they also have a nice pool and gym

pool was wonderful, gym nice size, common areas inviting

we went for pool towels over 6 times in a span of 4 hours and they never had any available

location, great value, kids had a great time

they seemed to make an effort with entertainment and we enjoyed the bubble pool party in the adults pool

the adult pool and our waiter there, angel, was an angel

variety of food and fruit for breakfast for our whole family

the spa was amazing and we had 5 hot stone massages total while there

one more thing, i wanted to do the spa and they kept hanging up on me so 0/10 also, another room we reserved

personal from the spa provided excellent service

service didn t clean every day and with kids is very necessary and the elevator was out

and room service was not included in all inclusive for some reason

if you are in the hotel it s very noisy, the bed wasn t that comfortable to sleep in and the wifi would stop

parking is limited

outside pool area, good breakfast- even a chef who made meals if you wanted him to

day i don't think that would have mattered, but it is important to note if you are traveling with kids or others

location directly across from a little surfing beach, with easy parking, to walk on in the morning was awesome

it was quiet, the breakfast that is included is spectacular

our breakfast each morning was delicious

the breakfast was good and the room was

the pool was tiny. and we couldn't use the lawn chairs on the beach which was disappointing.

pool water is a little cold

spa services are great and not too expensive

the spa is very nice amd minerva is excellent massage therapist

i got a great massage from minerva at their spa that was well priced and you receive a discount if you are

spa is higher priced then other facilities, but the staff is excellent

miguel is the best instructor with kids

the room service is 5 star, the spa is 5 star, really everything is

massages at the pool were wonderful and the hot stone and golfers massages at the spa were both outstanding

the margaritas by the pool are a bit pricey

pool and service there was awesome.

placed noisy family with kids next to us. families rooms should be away from couples.

clean, quiet and great staff. rooftop pool and gym was perfect. breakfast was great.

parking was in a parking garage below bldg at no cost and close to elevators

gym was on the 5th floor and it was clean with a good view

the laundry room was very clean

room was large great black out curtains great linens full breakfast and good long hours beautiful roof top pool

after getting checked in walk up to the bar where you ll meet matteo who will mix you up a delicious margarita

the pool is not heated and there are not many

breakfast both days were excellent

there is a bar fridge for your drinks and food supplies, tho we did have our own cooler

the staff were supremely kind and helpful, the breakfast a delight and the facility unmatched

did not have breakfast

have breakfast but the room first given at resort was unwanted a room looking at a wall and not

the layout of the pools and friendly/helpful staff

paid for the included breakfast- the restaurant staff seemed confused by this and refused to give us the free

everything, our room was nice and clean, staff are helpful, i wish they have a mini bar around pool area that

spa was minimal, but the staff made it a perfect relaxing experience

it was lovely to choose to lay by the pool or beach

is not a place to take kids

cleanliness of the property and very nice staff. nice and relaxing pool areas.

the breakfast was amazing, the pool and the drinks at the bar too

view and very good restaurant and nice pools

gym is not not very cool and no fans

you have to go through the spa and pay $15

the staff from the front desk to the spa and restaurants were excellent, and exceeded our expectations

do wish there were jacuzzis other than at the spa where you were charged to use them and they weren't very warm

beautiful property with ocean views everywhere and the spa was amazing!

the spa was incredible and kareli let - great team

the spa was incredible as well

tried out the spa for a massage which was fantastic

i loved the spa and the photography studio services

love the grounds, love the pools, love the beach, restaurants are awesome and accommodating to allergies etc

location on the beach infinity pool with ocean view. great views from room

due to covid-19 the indoor restaurant, bar and spa were closed.

the jacuzzi at the spa is separate for men and women. so you can't do it together.

i understand the spa not been included, but the steam room should be included in the room price

bathrooms in the room and showers in the spa area are getting a bit old

spa was excellent

charges for spa treatments and massage seemed high, so discouraged us from using these services

we also tried to fix an appointment at the spa, due to the ridicolous prices (it was even more expensive than

the prices of massages at the spa are a bit high. they should revise pricing.

great room service and spa facility

the customer service is wonderful and the services at the spa are great

holiday - views facilities staff food spa amazing gym and fitness classes surfing beach up the road can t wait

we first arrived , it was a lot busier, we often waited a long time to be seated for breakfast often they didn

the maid took our laundry out of the dryer, wet, left it in a heap, and put her towels in (while we were home

the spa was very nice, but expensive

the spa was not worth the money the facility was not in full working order, the jacuzzi and sauna was

property is very relaxing and the concept of the space gives a european feel

spa was not open all the time

spa services were ridiculously expensive

pool, great restaurants and very spacious and comfortable rooms

rooms very big and spacious with balcony

three pool options with swim up bars

the views, the room service, the swim up. i felt like royalty

breakfast, lunch, & dinner options

the spa pricing was also very high, with a 30-minute upper body massage costing $268

the pool area snack bar closed early

sales pitch at check-in noise difficulty getting seats at the pool

studio room was very clean, super nice, good size and the wifi was fast and easy to connect to

i think they could use some more restaurants as well as maybe an adult only pool

staff was great! grounds were very well kept. spa was amazing !

attentive and polite staff, ample coverage for reception/concierge, cleaning, butlers and kids sitting

breakfast was a mediocre buffet for $50 per person-for our family of 5 it s difficult to justify

and landscaping, the pool staff, and the valet staff

the service still needs a little ironing out. pool service was slow/inconsistent.

spa facilities were excellent

the spa is also obscenely priced

it was clean and quiet. great spa and food

the spa is the best i have ever been to, free hydrotherapy is incredible and the massage was amazing

while the spa is beautiful, the masseuses and attendants could use better training

the location, beach access, rooftop pools, spa and amenities were wonderful!

would be awesome if there was a spa at the rooftop pool

and i went to the spa for two experiences

breakfast was terrible - the food was not fresh

new, clean property with lots of pools. nice wide beach.

spa services extremely expensive , ended-up not getting anything

while waiting for the new room, i went to the old room to grab a book for the pool

staff was very helpful and friendly, dinner restaurants were exceptional and we loved the breakfast as well,

the kids club was a hit for our two kiddos (age 6 and 8), and our private concierge made sure

the rooms are spacious and have every amenity you could want (there was a hot tub and plunge pool in ours)

unfortunately, the price for a family with multiple kids weeds out most people

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or

pool

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or

unfortunately, the price for a family with multiple kids weeds out most people

spa is beautiful, with a jacuzzi and lap pool and cold punge

the breakfast was good. over priced and under staffed.

staff from the general manager victorio gonzalez to the pool attendants ricardo and luc, the entire property

food is great, breakfast at mezcal was prize deserving

spa is beautiful, with a jacuzzi and lap pool and cold punge

- from the greeter to the manager to the golf cart attendees to the waiters at the restaurant

and the pool was hardly ever crowded which was a huge bonus during covid

quick golf cart ride to the beach area and carts are readily available

guests don t seem to understand the concept of a private pool and felt entitled to use ours

even the spa is top notch and reasonable

not updated the reservation either because we would give our room number to restaurants and the spa and there

spa massage was good

starbucks, brazilian steakhouse, and spa services are not included)

could use some update, the hotel activities are limited vs other all inclusive i visited, the spa was under

gorgeous grounds lots of pools great spa friendly staff private beach restaurant variety

spa times were communicated to be closing at 9pm, but they actually close at 5pm

also enjoy spa and massages

we had access to the spa through our bonvoy gold status

spa was nice and also very unique and relaxing

golf course is pricey & hard to get on (high season)

great beach, good pool, slow service

the rooms are spacious with a kitchenette with 2 burners if you choose to cook

the pool was cold wish it had a heater for the colder months but overall all the hotel is gorgeous

food was average in de cortez, painfully slow in pitahayas and poor around the pool - plus extremely expensive

pool was spectacular and the views were breathtaking

there was also no service at the pools and the restaurant s food was mediocre at best

great hot tubs and spa treatments

spa was gorgeous

the hotel upgraded us to a better suite but it looked over the spa and was right on a public walkway

location, the staff, the restaurants, the milagro spa -- i could go on and on

the spa was amazing also

the spa can be upgraded both working amenities and staff

staff modified the tip by adding an extra '1' in front of the the tip amount, at the patio pool-side restaurant

it was so nice of them to pick us up on the golf cart all the time

service of some staff golf car drivers frowning if you don't tip not a very good check out experience- charges

the service was pretty poor everywhere, with the exception of rigo at the adult pool

very nice spa as well cons: for the price of food in restaurant it could be slightly better and the drinks

the pool area is lovely and the landscaping is very well maintained and pretty

the pool area is lovely and the landscaping is very well

pros: huge rooms and terraces views are lovely, the main pool is great with good service

ever present problem of inconsiderate people staking their claim on the pool lounges early in the a

stunning pool, views to die for, out of the yucky cabo wabo squid roe bar scene.

it was absolutely beautiful with wonderful pools and facilities

liked the view from our villa and that they were able to assign our kids a room next to us in an adjacent villa

it s not a huge resort which we really liked and the infinity pool overlooking the ocean is amazing

resort did not had much for kids to do

apartment was kind of shabby (curtains, couch, electric range) and the wifi was kind of temperamental, but for

staff was great, gym was awesome, views amazing

location, clean, comfortable bed and good location, enjoyed walking to the beach and using the gym facilities

the kitchen needs to be stocked better. the beds could use a topper for more comfort.

had to sign into the wifi repeatedly

spa is nice

spa was amazing

the massage i got at the spa was one of the best i ve ever had

the spa staff janita and danielle were wonderful as well

the couples massage at the spa is such a treat and the spa itself is just beautiful designed and so tranquil,

the gym/spa was good over all

spa staff weren t very friendly when explaining the services and came across as a bit pushy about

the spa was great as well

for tips, we did multiple excursions, went off the resort and did the hip-hop yatch party,atv's, spa etc and

spa experience was horrible

had to ask where the spa and pool bathrooms were

spa prices was outrageous

nice, clean, staff was attentive. lots of activities. entertainment was great. spa was great.

we thought that the spa services were far to expensive.

the swimming pool and spa were great!

we did a spa treatment too, and staff there were professional and friendly

the spa was mediocre too, compared to other spas i have visited abroad

we each got 80 minute massages and the spa was unorganized and the massages were subpar compared to other spas

the 630 credits can t be applied to the spa at the hotel which other hotels i ve been to before it can be

there is no free spa access although it says its included,as well as the 630usd property credit,which was useless

spa is a must do, the spa service was amazing, go early to enjoy the facilities and be comfortable

i had a massage at the villa del arco spa (5min walk away) and it was amazing

access to the spa and restaurants at all 3 resorts

the (free) gym area is much better than expected--has not only a good weight room but a spa area with a steam

spa was amazing

the pool hours feel like the hours can be longer on weekends and close past 10 pm

pool was warm and excellent food

floor location opening on pool with little view and lots of kids

private and great food good gym

pools are really nice for kids!

one bedroom suite was very spacious

all we were offered was you can use the spa facilities

resort if you have kids with you

the omelet bar at el patron was yummy and so was the dinner

nice staff, big rooms, laundry in each room

loud and crowded, you have to pay $60/week for wifi, there was loud construction next door, the spa was insanely

all the time and the food is mediocre, the beach is full of vendors trying to sell you stuff, the pool is loud

room service was better

the bar staff was poor

this hotel and spa offer the perfect combination of luxury, comfort, family-style hospitality, and truly good

the spa services were much needed after an arduous trip

nice staff pool area gym and spa facilities

its clean, the room are nice, the bed is comfortable, the spa was good, free breakfast every morning, the wifi

we look for in a hotel, plus a few more (on-site restaurant/bar, nice pool area, fitness center, spa with great