the pool was advertised as being heated... it was not.

requested a late check in and asked that we would still get the balcony we asked for and were told it would be

wifi included in rate

good amenities with a bar, restaurant, and a large pool area for kids

bartender in the roof top bar was rude

had a massage in the spa and one of the best i have ever had

everything first class here - staff excellent - spa awesome . food and drinks delicious

great spa and gabrielle s was delicious!

nice spa treatments

i couldnt get a spa appointment, booked up

late afternoon drink at the bar lobby was really nice and

everything . the room service is the best i have ever had .

bigger tv (although my kids and wife all use their devices anyways).

good wifi

neil at the front desk told us our room wasn't ready at the 4pm check in, so we went to the bar for two

the spa is amazing - housekeeping attended to our extra needs and the bikes were a great way to get

from the staff, to the beautiful room, delicious restaurant, spa etc

spa was great.

i did not have time to check out the spa so i don't know if they had anything else up there

complimentary coffee & tea in lobby was nice, had an excellent spa treatment

great pool, great food and bar as well

i prefer a traditional check in lobby but it served its purpose: bare bones

planned on spending time at the pool but was notified days before our stay that the pool would be closed our

location. helpful staff. room amenities. laundry facilities.

big rooms, nice pool, nice bar, nice front porch to relax on, key entry to hotel.

to do massages for both of us, but their spa partner could not accommodate two

the staff was friendly and the spa treatment was amazing

room on king street was noisy, breakfast offer could be larger

and bar were both closed long term so that was a bit disappointing bc no room service or on site food

i really liked having a kitchen and washer and dryer in the

concierge staff never returned our request for spa treatments after contacting them two times.

amazing breakfast, the spa treatment is excellent, and the room beautiful

maybe with the welcome call after reservation or being greeted in the parking lot upon arrival by the urbane

the additional perks of nightly turn-down service, evening wine and horsd'oeuvres, full breakfast and coffee

parking was also complimentary

we only wish we had made spa reservations earlier to take advantage of the in-room massage

amethyst spa was fantastic

amethyst spa didn't have one of our reservations

the rooms and bathrooms are extremely spacious and feel like mini apartments

bar and rooftop restaurant

the room was spacious and everything was very clean

spa needs help !

the hotel has wonderful restaurants, spa and a bar with live music

wonderful pool ,spa , beautiful room , friendly staff .

the spa was top notch

nice little breakfast in the morning

location was great, reception extremely friendly and accompanied, and hotel is very pet friendly

plus it s pet friendly

also, $23 for an old fashioned in bar seemed excessive

the continental breakfast was very nice.

the breakfast room is also cozy, clean and comfortable

we didn’t take advantage of the breakfast offered but the variety was vast and i can’t overstate how the

little more run down than expected and the shared lounge breakfast area didn’t work well for us

great breakfast options including house made quiche

the bedroom was spacious with a king-size bed and a gas fireplace for cooler evenings

space had a fully stocked galley kitchen, comfortable couch with a tv

great accommodations since this is a time share facility, with a full kitchen, a full bathroom and a powder

pricey (as is everything in charleston) not great wifi reception which is annoying for travelers outside of

the full kitchen was a plus as well

needed coffee filters in the kitchen. satellite lost connection.

i wasn t aware there was a spa on the property. i would have used it.

breakfast was great

and there was a fire in the fireplace and comfortable couches for reading

loved the morning room service

experience-champagne at check in,wine&cheese reception,lavish breakfast,comfortable bed&pillows,marble bathroom

grout seemed moldy in places, concierge/ front desk unable to assist with dinner reservations/spa appointments

only downside was no spa and not much of a room view but mostly in room at night and can go to roof for the view

rooftop pool and bar hot tea and coffee station turn down service

mph room service was ok, as was club level continental snacks

, in beautiful condition, room service and staff fantastic

wish the spa had amenities

the spa is 100% recommended, and the service in the pool areas was really great

the spa was the best we had ever been to and the pool area and bar were great as well

the girls at the spa were amazing

specifically, room service and most of the spa services were not available

other building where the spa was located was cleaner

spa tub but ours didn t work

spa was great too

my 50min massage at the estuary spa was top notch

the rooms were spacious, hardwood floors and tiled bathrooms, included coffee maker and decorated like a key

hotel, great pool, bar outside, great food, breakfast waffle with crisp apples was delicious

good gym

perhaps this is a service that can be offered especially if it is pet and kid friendly

stay- friendly staff; shaded parking was easy, beautiful pool and surroundings, very clean, easy access to

was for little kids

my partner and i enjoyed the larger space we had access too

and we love the spa tubs

kathy was wonderful, rooms was nice and oh man the spa tub was the best i needed that to relax and the bed was

i loved the spa tub

suites with spa tubs, quick and easy access to rooms.

spa was out-of-order

pool is not heated. no laundry soap

friendly staff nice pool clean room

the breakfast was awesome every morning

breakfast was wonderful!

didn t get a chance to visit the gym, but it looked above average

from the receptionist to the size of the rooms to the bar, breakfast, and pool

location was perfect breakfast was amazing pool was nice room service was yum

room service and though expensive it was quick, the server was very courteous & helpful, and the

(affordable priced dinner, the kids raves about their hot wings) the decor indoors is nice, there s an indoor