the pool is really nice and clean, the food is delicious, the hotel has is own wine yard, farm for the

there s a barn for kids, playground, horse ride, great pool

specially the farm is very nice for my kids

they have a really nice tennis court and a fabulous pool, plus a couple of cute bar areas and a lovely restaurant

the farm is fun for the kids, you have extra activities like bikes or horse riding

the parking area is really big and can easily accomodate a lot of cars

the gym was too warm and didn't have any free weights.

the restaurant and bar staff were very attentitve and the dinner we had was really tasty and good

ample parking the restaurant is very good and service is very good

secure parking

there was private parking under the hotel

beds were comfortable free parking

spa area> steem room out of order, paddling pool out of order, jacuzzi the water was boiling

pool for kids bring floaty !

they don t have heaters and for my kids the room was cold

no toilet paper, communication with room service , exercise room is sub par for 5 star hotel,

my second dislike would be that the pool and sauna were closed

convenient location fair price good room service

the room was clean and the pool was warm and of a good size, which is great for young children

breakfast buffet was excellent and the service of the workers was very good and the location is

it was clean and comfortable, with a variety of options for breakfast

modern hotel with stylish decor, spotlessly clean, comfortable beds, good wifi, good location directly next to

the staff was helpful and the parking was huge

the gym was small with just a few machines and lower weights

great bed, big tv, secure parking lot, and friendly staff

the bed was comfy and the pool was a nice touch

pool temperature

parking spots.

staff were very friendly, the jacuzzi was clean and breakfast was nice

everything was excellent, the suite was huge, we loved it. the breakfast was very good as well.

staff, position, parking, quick check in and check out

almost forgot, it was missing a laundry room too

waits for food and drink at the pool

pet friendly

proximity to all the major stores walking distance to parks pool

electricity for more than 5 hours, no air conditioning, wifi, light or able to connect computers nor phone

lots of secure parking, very clean room, housekeeping excellent

no windows in the room and the spa is very expensive. nothing is included in the fee

a great location and if very clean, has a jacuzzi and spa has great prices

hospitality and quality of the room, amenities, food and spa are excellent

we set up our spa day at check-in and went to our lovely room before setting out on our adventures in the centro

there is also a common kitchen where you can find water, coffee, tea and juice any time

they are very nice help full and the restaueant is open until 11pm nice room swimmingpool massage spa thank you

little playground very convenient for family with kids

beds uncomfortable, sheets inexpensive, blankets useless, wifi useless

the pool was amazing - warm water - and my kids loved it

the pool was amazing - warm water - and my kids loved it

spa will open soon, so did not have the chance to try it.

they state they are pet friendly and your dog is welcome

we had breakfast included and it was delicious

breakfast was amazing and started at 7 am which is early for mexico

thin and we could hear people working out in the gym above us or the housekeeping staff outside, wifi could be

great staff - even the ability to order spa services on demand!

property is attractive and pool/spa

breakfast was amazing, pool swimming in the hot afternoon was the best

the breakfast has a menu and was outstanding cooked to order

wifi did not work.

spa services are available in room we hope to try some next time

they have spa service to your room

the breakfast is very good, and it's close to coffee shops and restaurants where you can have a lovely

internet wifi was very slow

the air conditioner made a very loud noise every now and then that could wake you up, and the wifi signal in

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool area is really nice too

we loved having the pool each day

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

there was no wifi as a foreigner it is necessary to have a wifi.

wifi didn't work

wifi was not working properly

the wifi was very good

room service is quite slow, but nonetheless is good

the rooftop bar is lovely, they let us take our own wine to have with their food

wifi was not that good.

no wifi

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments

also, there are advertisements for spa services but the staff knew little about them and the masseuse didn't

maybe a larger cup of coffee for breakfast

building, great location, very friendly and helpful staff and the breakfast on the balcony was a bonus

nice breakfast served in room

wifi didn t work most of the time , no tv, bed and pillows uncomfortable, cleaning was very late,

no room service

friendly staff, restraunt on site, big rooms good shower, good wifi

heater or show us how to do it monday (i forgot her name, sorry) gave us all the information, wifi password,

wifi reception was not good in the room

nice quiet place, nice spa facilities, friendly staff.

the spa (showers, steam room and jacuzzi especially) need a renovation, re-modeling or upgrade

spa on the third floor is very nice with several massage and facial rooms to accommodate several

highly recommend the full service spa package

location, rooms , spa and pool

kitchen had very minimal utensils and no supplies

the kitchen was very poorly equipped

great if you are driving because parking is included

the suites with kitchenette are all super old

excellent location, big room with kitchen.

spa was being remodeled so there was very noisy

spa facilities off the main reception

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

noisy at weekends nights. breakfast could be more generous.

the breakfast

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

the pool looks a little sad, only two lounge chairs and it was hot

nice pool

the spa is mui tranquillo

the hotel has a great spa and i took advantage of its services

there had been written information in the room and a map to explain a bit about queretaro and the spa services

we didn't get to spend any time looking at the spa services but i would certainly do that another time

bed, great quality linens, towels, bath products(spa level products)

the hotel is elegant and central. our suite (15) with spa was beautiful.

had a gorgeous suite (15) with spa but no space to open suitcases and no cupboard to hang clothes - just a rail

we had a room with a 2 person spa on your own terrace- & enjoyed an afternoon dip in the privacy of our own

same day laundry service would be nice.

loved the pool area and outdoor spaces which made it very relaxing to hang out in

the only real complaint i have is that the wifi was intermittent and unreliable.

wifi did not allow us to

didn t like my phone didn t work to call front desk for room service

room service was also available

wifi was terrible in the room, no hand towels.