i went to the spa and i have a massage 2 days with my family and the steam room and sauna didn't work, the

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

spa in the last floor of hotel have an amazing view

was some construction so the spa was closed and there was machine noise

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

spa and people who are working there were great

spa was very good

transport between the rooms and restaurants/spa clearly could not keep up with the demand for a full hotel

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

views, very helpful staff, large amount of private space in and around the villa

nice sense of space in the villas with good views, high ceilings and all the creature comforts

have like the gym to have also had a bar with free weights that you could attach to the end

the room service is really tasty and they set it up like you are at a restaurant

breakfast could be better

the food is amazing and the spa sooo goood

the fact that there was no music at the pool made it very quiet and restful - awesome!

with a spectacular view, but it also goes down to a lovely part of beach with a nice swimming pool area

private beach. beautiful outside pool. best tacos at the pool restaurant.

room service doesn t pick up calls

the hotel offers free shuttle service to a partner hotel, where you can use a spa and other facilities

could check in earlier the fact that the hotel is on the beach spa treatment (not space tho) design

location, very clean territory, amazing personnel, great food everywhere: breakfast buffet, pool bar and tabachin

design of the resort (quiet, no music at the pool, spacious, even though it was well booked it never feeled

the pool is fantastic for kids and adults

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

beach bar service is very good

we wanted to have sushi from their restaurant let us ridiculous and eat it at the lobby bar and they

there signs say pool closed at 7 pm the clerk said at 6 pm and life guard said closed at 8 pm room service never

for children, a restaurant with a late night services (in the restaurant) and a late night bar

warm, very human and respectful and grateful staff, pool with unsurpassed massage waterfall, golf course, sea

the swimming pool is great, very clean

the restaurant and the pool

breakfast was not included

very nice employee staff. very nice location. very nice pool area.

wifi is weak and stops working, then you have to log in again

some things that they include in the reservation and don t respect the close time for the gym

i didn’t have any breakfast there this time but i had in the past and was alright

buffet breakfast. good sea view.

breakfast was good

love everything the staff very amicable, great swimming pool and service

the pool and the area around the pool are very inviting

access to two pools, massage/spa and beach access

another thing i didnt like, kids and older people not using outfit for swimming at the pool

late night room service menu is a disappointment

pool, the staff attention was excellent, the room service

was good except slow room service

fairly accessible clean pet friendly pool looked nice & inviting

place looks quite new/modern and the pool area was good

the walls are quite thin, so you can hear a lot of what's happening in the next door rooms and pool area if

mostly had it to myself) - there is sun and shade on it all day

great place, beds were comfy, super clean, great pool, staff were very helpful.

the spa was wonderful too

and kind, the breakfast and dinner both shifts of chefs were super polite and the waiters, the spa is amazing

view amazing, whenever i visit acapulco i stay at emporio is my favorite one there oh btw the spa is incredible

the spa at the hotel was amazing

not to mention the restaurant and spa services are top of the line

breakfest, small parking lot, internet wifi weak signal on the apartment and restrict tv channels

breakfest, small parking lot, internet wifi weak signal on the apartment and restrict tv channels

the small pool will have like 50 people in it, there are 45min long lines for check-in and check-out, etc

pool bar and bartenders

the dinner could have been better, but the breakfast was great

specially if you are traveling with kids, i cannot recommend enough

very small swiming pool for adult people

snacks in the day bar were always the same

weren't tables, chairs, or camastros enough in the pool area

wifi was unreliable all over

pool closes at 8 and they have a jacuzzi that doesn t work

crowded pool area, not able to get to use it

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

not all kitchen equipment were in the room, for example knifes, pan etc

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

the pool was out of use which is fine but maybe don't expect to get full price for it the hotel

the service was very good, the wifi was strong, a/c worked and it was clean

the wifi was very bad.

warm reception tidy and clean rooms comfy beds with ac reliable wifi close to the beach

we were 2 people and the room was comfortable with all the amenities. nice swimming pool!

couldn t close our balcony door and there isn t wifi in the rooms.

ocean pool accessible by more than 200 stair steps and is full of tropical fish

breakfast was great with the view, food and band

the hotel was also making me pay the kids as adults just because they werent listed in the booking but the

breakfast was good! and the view was beautiful!

spa is good but the bathtub was out of order, the steaming room as well

the best breakfast buffet i've seen on a while

pet friendly, pool area for adults only ud83dude0a

great resort, clean and big pools, excellent breakfast buffet

we were never approached by a waiter once we were settled into a spot and had to walk to the bar a few times

adults only pool where children come to swim and the staff do nothing to stop it

adults only pool where children come to swim and the staff do nothing to stop it

the facilities were great (pools, restaurants, overall atmosphere

one bad experience was at the pool area

very clean, lots of restorants that are included in the price. very good swimming pool.

insects in the bed, room space vs other hotels too expensive, the pool was not clean

one of the standout features of this hotel is its true pet-friendliness

s truly pet friendly so our dog coco was welcome at the pool side

the hotel is very cute, have a nice pool and good facilities. the staff is nice too.

there was a small outdoor kitchenette for guests with a communal fridge ( also a bar fridge in the rooms ) and

breakfast could use fruit added

wifi connection was good as long as i wasn't in my room; however, i had a beautiful and private