more inclusive options are a great addition i used the airport shuttle, aqua nick x 2 and beach club access

re trying to get to the el dorado plan to walk 15+ mins rain or shine because getting a golf cart shuttle is

basically want you to use the other property s restaurants and it can take forever to get a shuttle to go all

awesome food! great pool activities and facilities

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

by name) >prompt and courteous service >problem resolution timeliness a big plus >cancun airport shuttle service

>shuttle wait times >lack of clarity about the details of reservations and activities >high pressure

golf cart/shuttle service was very unreliable and hard to get, the seaweed was bad (but this is not the fault

how you can shuttle between the 3 resorts.

there is no free airport shuttle

everything from the shuttle service, the swim out pool, the characters, etc exceeded our expectations

not enough shuttles

the only downsides are the lack of a decent beach and the use of a shuttle

loved that a shuttle was provided from the airport to the property

did not like the fact that you have to take a shuttle to access the resort

room service

hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine

parking was just outside the building which was very handy for check out

the stars for the kids club run by the girls

with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks

room service for food and drink often took longer than we would've hoped

i loved because it was adults only.

the spa experience was nothing short of incredible pure relaxation

room service could be a little slow and no designated bar for palafitos

the outdoor shower, huge jacuzzi, private pool on our deck, private tanning deck with sea stairs into the ocean

its nice place, confortable, walking distance from terminal 3 airport cancun and shuttle service

proximity to airport, free shuttle from airport

there is an airport shuttle so if you arrive anywhere other than terminal 2 take it

also, the shuttle driver was 10 min late

one night stay after a 10 hour flight, very clean and comfy rooms , hotel shuttle from the airport made our

very clean the have free shuttle service to the airport

good location next to airport shuttle 24h

proximity to airport shuttle to airport

shuttle was excellent

staff free airport shuttle swimming pool clean rooms

free airport shuttle is a big plus given the cost of taxis

their shuttle will get you to and from the airport and to a car rental agency way cheaper than a cab

super helpful staff and free shuttle to and from the airport whenever you need

option near the airport with a free airport shuttle that collects at point 26 in the parking outside the terminal

hour shuttle to and from airport