staff was amazing from the front desk with laura to the shuttle driver ray

free shuttle to and from the airport

app message goes to an unmonitored email address so my request for a shuttle pickup went unanswered and i had

then found out the restaurant was closed, so he offered us transportation via the hotel shuttle that was

loved the shuttle bus and the grounds

have free shuttle service on the website but actually they do not provide it

fact that our stay was too short,because our grandkids really wanted to go swimming with the other kids and

gave me a reach around answer that did nothing but prolong, im tired, my wifes tired and kids tired

gave me a reach around answer that did nothing but prolong, im tired, my wifes tired and kids tired

fact that our stay was too short,because our grandkids really wanted to go swimming with the other kids and

shuttle service was very handy to go around

shuttle not 100% available

clean nice staff outdoor pool shuttle to airport

rusty iron and insufficient laundry room.

not much parking

excellent location and shuttle service. great breakfast!

toilet paper, had to pay for an uber when shuttle wasn t available for airport pick up after being told 30

airport shuttles not available between

shuttle service was wonderful

breakfast, airport shuttle

noisy parking lot with full night lights

i liked that the fitness room was very clean with good equipment.

i liked the free breakfast. pool area was nice.

swimming pool was nice but the size is too small

the water from the pool was really cold

locations being so close to the airport and having a shuttle

location, just in front of the airport, the shuttle service available 24 hrs and hotel personnel were super nice

great location, shuttle service is a plus. breakfast was great.!

sent several inquiries before as well as the day of our arrival, asking about their shuttle service, but no one

really good breakfast, location is great.

we had an event close by and the shuttle was available to take our group to the wedding

shuttle limitations

good, complimentary shuttle great, rooms/suites large and well air conditioned- staff are superb there

the staff were wonderful and i appreciated the free shuttle to the airport.

free shuttle

friendly staff coupled with great amenities,food,beverages,shuttle

free breakfast, free hotel shuttle to airport

waited for one hour in the airport for the shuttle bus to pick me up eventually after making many phone calls

no early check in option. no shuttle for 2 days

i also liked that the outdoor pool was heated

airport shuttle was advertised (reason i selected this hotel), they don t offer transportation until

also someone kept knocking on the door at night when we woke up for breakfast there was a feminine pad stuck

the pool was clean and enjoyable

everything was great and delicious breakfast

room was great had a view towards the city and the staff was respectfu, and breakfast was included was

no variety of drinks for breakfast

indoor pool, friendly staff, very clean, has a nice lounge with bar and family games to play

i didn't have the breakfast, but the limited complimentary options kinda sucked.

the breakfast was sooooo good!!! it was very cozy and it felt safe!!

wish the pool had a way of heating the water up but other than that it was very nice!

i liked the availability of the shuttle and location of the hotel.

was very accommodating, we were shuttled to the venue of the concert within minutes of asking for service

the availability of the shuttle was a god

i noticed they had a shuttle van (maybe two), but didn't use it, since i drove

i love that the shuttle will take you anywhere within a 5 mile radius

the staff in amazing . kind and caring . always shuttles me from airport . amazing manager .

not disparaging the staff - a shuttle for close in transportation to surrounding area.

the room was very clean and it had a small kitchen which was very convenient

the gym has a peleton

i like that they are pet friendly and have a nice small breakfast at no charge

there was damage to a kitchenette cabinet

kitchen

it had an indoor pool

breakfast close at 9 am on christmas eve.

breakfast, everything seems to spend to much time on the fire so everything is dry and there is no

free shuttle was greatly appreciated

the staff was very helpful, and we especially loved the shuttle that dropped us off and picked us up from the

shuttle service was wonderful

the breakfast was great.. very clean pool area small but enjoyable gym very good

the breakfast was croweded

pool was awesome

the kids loved the golf area

the rooms were very comfortable as well and equipped in the kitchenette

pool water was chilly but i think they said they were heated so not sure on that other than that

great location near restaurants and shopping. pool and mini golf was fun for family

the room have tile instead of carpet . parking lot is safe.

we had no room service or clean towels and toilet paper. breakfast is very limited.

the rooms were big and very accommodating. parking was very secure, staff was very friendly.

its clean, great for family. pool was clean. rooms were comfertable.

parking was secure

location. the breakfast chips...!!

now their are just on the floor, first day they only left half of toilet paper and no extra one, breakfast area

the breakfast wasnt good, we only got two pieces of bread and coffee..

the location was great, near to reynosa mall, the breakfast was great

breakfast was just ok

the gym was a lil bit less than i expected

the pool and hot tub were very cold and not useable.

was very nice but the pool was very cold and the hot tub was not hot

i personally love that the pool is inclosed and secure and it's still warm enough in october to enjoy

ac was not working correctly, the doorknob was loose, phone didn't work so we couldn't order any room service

the location and they don t have shuttle .

bad quality of internet and they use disposable plates and knives their airport shuttle service is never available

my friends called the hotel and said no shuttle service

loved that they had a shuttle to the airport

shuttle bus stop to early

since the listings indicated that there was an airport shuttle available i went along with the reservation

pool cold

i understand breakfast it s complementary, this may need some improvement and that includes the staff

was very nice ,great breakfast , the gentlemen that was serving breakfast was so polite and you can tell he

breakfast was good and great selection