more inclusive options are a great addition i used the airport shuttle, aqua nick x 2 and beach club access

re trying to get to the el dorado plan to walk 15+ mins rain or shine because getting a golf cart shuttle is

basically want you to use the other property s restaurants and it can take forever to get a shuttle to go all

awesome food! great pool activities and facilities

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

by name) >prompt and courteous service >problem resolution timeliness a big plus >cancun airport shuttle service

>shuttle wait times >lack of clarity about the details of reservations and activities >high pressure

golf cart/shuttle service was very unreliable and hard to get, the seaweed was bad (but this is not the fault

how you can shuttle between the 3 resorts.

there is no free airport shuttle

everything from the shuttle service, the swim out pool, the characters, etc exceeded our expectations

not enough shuttles

the only downsides are the lack of a decent beach and the use of a shuttle

loved that a shuttle was provided from the airport to the property

did not like the fact that you have to take a shuttle to access the resort

room service

hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine

parking was just outside the building which was very handy for check out

the stars for the kids club run by the girls

with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks

big pool, nice and comfortable bed, shuttle to the airport every hour, just love it

place and free shuttle

free shuttle was a bonus

free airport shuttle was excellent as easy to use

very comfortable bed and great shower. delicious breakfast and a shuttle to airport.

room service could be a little slow and no designated bar for palafitos

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the

room service for food and drink often took longer than we would've hoped

himself and our evening butler, aldo, which became our go-to for everything from ordering room service to

and aldo went above and beyond surprising us with a private six-course dinner and a romantic breakfast in

our server at the restaurant is great, front desk staff helpful, and i appreciate the shuttle service

its nice place, confortable, walking distance from terminal 3 airport cancun and shuttle service

we had a connection in the morning and there was a free shuttle provided by the hotel that took us to our

shuttle picked us up from terminal 4 in the rain

did use their shuttle service aswell

staff free airport shuttle swimming pool clean rooms

good location next to airport shuttle 24h

shuttle was excellent

you call the number for a shuttle pickup from the airport, the choices of different phone extensions (reception

very clean the have free shuttle service to the airport

close to airport and good service with airport shuttle , so less hassle

it was nice to have parking at no cost and shuttle to the airport

the room, restaurant, courtyard, lobby, staff, shuttle service and baggage locker.

free airport shuttle is a big plus given the cost of taxis

island 3 hours from cancun and decided to stay at this hotel for the convenience of having free shuttle

the hotel has a shuttle service which is prompt and reliable

easy to find, close to the airport with shuttle services running every 20 minutes and 50 minutes past the hour

highly recommended. shuttler to the aiport every 30 minutes, breakfast and restaurant excellent.

the hotel is convenient to the airport, which is why i stayed here, with an airport shuttle

free shuttle to the airport.