the shuttle wasn't working, but one of the staff still drove me to the

the shuttle started promptly at 4am

closeness to airport. great breakfast offered at early hours. shuttle was right on time

staff from airport shuttle to front desk were friendly and helpful

shuttle was timely both directions and the drivers were friendly and helpful

when i called from home about the airport shuttle (not knowing how close the hotel actually was to the airport

had to be at the airport at 4 am and the shuttle was right there to gete when called

good, and if you have too much luggage to walk across the street to the airport, there is a free shuttle available

not advised there was no shuttle operating due to covid

clean and good location. shuttle available

it was due to covid, it was still disappointing that there was no restaurant or bar open

the bar with live music was awesome

the bar was very nice as well

had a junior suite and was very small. not worth price. paying for parking. bar closes early

pool was closed

night receptionist signed me up for shuttle at 0645 am

location . free shuttle to airport and hospital

staff and helpful shuttle service to university of rochester athletic facilities - gym

shuttle service to strong mem hosp

no shuttle, no room service despite both being listed here and being reasonable i made the choice of

had shuttles to the airport but it didn't start until 7 am

shuttle - flight arrived at 3:00pm hotel would not send shuttle til after 5pm had to wait at the

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

out couch in our suite was comfortable to sit on but could feel the bar when i slept so mattress could have been

location, room appearance and size, staff, pool, parking

free shuttle to our event

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

it would be nice if airport shuttle service available.

it was clean and beautiful and the staff were amazing! loved the bar area!

free parking

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

very friendly staff. plenty of parking.

the wifi signal was poor.

i got downgraded, the sink leaked, the food services messed my order up, the website states the wifi is free

the whole reason for booking this hotel was for our kids to be able to swim on their february vacation