breakfast was great, bed was super comfortable

the bar had an enjoyable smooth jazz band playing in the evening and the bartender served me some

let parking, room service, in room massage available etc)

room service orders where only possible in spanish

getting a hold of room service was a bit tedious but finally met with success

staff were very attentive and the place has all services

when we ordered coffee through room service it took three days for the tray to be removed

location, walking distance to centro, parking, nice view on a park from room 212, good shower, nice colonial architecture, nice interior

late check out very useful and staff were excellent, as was location and lobby area

got everything, warm pool, gym, etc

i liked that they had secure parking for our motorcycles underground

breakfast could be better most of the equipments in the gym is broken pool could be heated

salad from room service

room service was excellent

room service could use some improvements in consistency and customer experience

tried to get room service and got no response

wifi was only passable. i could not get a few things done from the room as i had hoped.

no breakfast

excellent location, very clean rooms, friendly staff, delicious buffet breakfast.

wifi didn t reach for the room, iron wasn t even included in room, staff wasn t helpful at

excellent breakfast and service

very decent breakfast

room service was kind slow,need more toilet paper in rooms,an iron and iron board and ice more

the bed was super comfortable the shower was exceptional daily room service was amazing - it was so nice to come back to a super clean

bathroom smelled bad, poor room service and customer service .

parking is tight but staying at this hotel you get valet

clean staff is extremely attentive - great service amazing breakfast

the breakfast is served on the top floor

the breakfast is served on the top floor

comfortable. great breakfast. close to centro and everything

great wifi signal, super

having wifi and parking included for no additional cost was also a plus

location, free breakfast and early check in.

let parking, front desk, room service

the room service was amazing and easy to order.

is up there as expected from previous experiences in emporio hotels

i need to add that i was traveling with 4 kids and grandma, and the bell boys went beyond our expectations to make sure we had an effortless

i need to add that i was traveling with 4 kids and grandma, and the bell boys went beyond our expectations to make sure we had an effortless

badrooms too old and not enough place to hang things better information about how to enter parking

of parking space available, we were able to park right outside our room

underground parking looked like the set of a horror movie

gated parking

location is great! parking was good, no issues. good hot water and good water pressure.

wifi does not work very well so plan ahead with guides

location, location! great parking. helpful front desk.

we called room service every morning for coffee, it was delicious (don't forget to tip guys) (-) it s not the first time i eat at the restaurant or order room service but the food has no taste (-) there was no hair dryer in the restroom or room service options

the parking was confusing but very convenient

it was clean, but we had issues with hot water and wifi (both of which were quickly resolved (+) the wifi service was very good

i also loved my room location very close to the pool

parking is a little confusing, i had to exit and return to a different entrance, but it's

loved the green chilaquiles and room service. excellent room size

time that i stay here, the location, room service , the personal friendly

ordered room service and the food was surprisingly good for a hotel

menu on room service should be larger

wifi is excellent, bed comfy, the staff is very kind, it offers exact what you need for your

no problem of parking , clean

isn't an elevator from the underground parking lot to the main floor

good wifi