very clean and up kept rooms. daily room service without request.

room service didn t come clean our room until the 4th day of our stay even though we filled out a

we called for room service for some tooth brushed and tooth paste and we were told that if we wanted some we wood

no room service

the breakfast wasn't my favorite and the pool is tiny.

appreciate morning breakfast as a part of the room fee - the price at the food bar was too high for the value of the food

into the hotel then claimed you had to be 21 to stay at a hotel that serves alcohol at the bar on site in the hotel

it was then that i noticed there as a bar in the lobby

inside pool, bar and food is available onsite and the price we got online was a super deal!

the bar and barristas were both awsome

ample free parking - easy check in and check out process - friendly, helpful and professional staff - large,

spacious room, comfy bed and delicious breakfast with lots of choice

good hot breakfast, and 24 hours coffee

excellent breakfast and really liked the room away from i-35

the staff were very friendly and the gym facility was nice.

didn t work, the only chair in room the seat was stained with god knows what, so called room service was a complete joke it was like order fast food

than that, this was a fantastic stay; we enjoyed the complimentary underground parking and the room service breakfast was fantastic, reasonably priced, with great choices

everything was very nice looking. indoor pool for my kids is a must!

everything was very nice looking. indoor pool for my kids is a must!

location, clean room, clean gym with lots of weights

good breakfast, amazing staff. renee went above and beyond being kind to the kids.

the kids loved the pool

parking, pool, breakfast, the size of our room and cleanliness!

my daughter loved the pool and i the gym. the room was spacious and comfortable.

from front desk seevice to the room n breakfast was excellent

breakfast was great and their customer service was the best

also, our ac wasn't working and they had to fix, fitness center ac wasn't working and they couldn't fix

breakfast items were diverse and tasty, great coffee

we loved the cleanliness, comfortable beds, free breakfast and the great rate.

i loved everything, but it would be nice to have night room service.

gnets to put on the door)

we were invited to use room service, but when we called we were told there was no one to take the order and had to order

bills for meals had added on charges that were not explained. i did not have room service.

chairs were very uncomfortable and my room service meal was a bit disappointing, but those are not things that spoiled my stay by any

i liked the room service from cafe no se

room service menu was limited

on the grounds of the hotel there were two restaurants, one of which served as room service, an excellent coffee shop and a few very nice boutiques

never picked up my room service trays

shops and restaurants attached to the hotel manana and central standard are notable stops + room service from cafe no se as

i was early so you wouldn t let me check in to my room that was understandable but you let 3 other

gal at the front desk got us ice front the kitchen late one night

breakfast was wonderful lots of healthy options and nothing was greasy which was very important

i also loved the room itself which had a mini kitchen and could enjoy takeout or cook a meal

the hotel lobby and kitchen area were both very nice and clean and very roomy even with a big crowd

good room service

room service slow offered no extra perks for the price of rooms no robes don't offer anything

very clean. had room service and bar.

didn t like the fact that room service did not have enough towels in the bathroom room

room service was busy for a long time but food was worth the wait

the room service is an extra charge and if you don't put the

only negative is the room service cook was a no show. i was looking forward to that!

no coffee maker in the room. no breakfast room service available mon-wed.

gorgeous place, amazing room service breakfast. i highly recommend.

the in-room fridge and bar is dangerously well-equipped for all of your drunchie desires

staff , large clean room with nicely arranged furnitures and materials , well maintained swimming pool

beautiful property, great pool, and amazing studio room

free parking

more direction on how to get to check in would have been appropriate when we called from the parking lot

car parking on site and excellent gym nearby which you can use as a

our room was very basic, as per photos and description implied, clean, no daily room service, however i believe you could request it

off the highway yet is within a mile of austin's well-known free public heated outdoor swimming pool

wifi works very well

the property also had a nice gym, an outdoor pool with a hot tub

restraunt and bar was actually a branch of an old favorite, opal divine's, which was a nice surprise

covid protocols and each guest had to wear a mask in the hotel, customer service was great, room service food was good, location was scenic and good

texting for room service was so convenient

they accommodated with late check out and room service came very promptly

coffee and tea, five stars for complimentary robes, quick room service, peace and quiet at night was great, valet service was amazing, meal for our event was

late .night room service

room service was also excellent

roof top pool and swim up bar was a nice sun trap - staff were very attentive and made sure we were well

the only drawback for us was that the pool is a little small and was often crowded.

hotel, very beautiful spaces, great staff, restaurants are delicious, the gym is amazing

my wife used the verbena spa and exclaimed it was one of the bet treatments she had ever had

didn t approach and open our door on our way out, the room was hot so we had to ask for a fan, room service forgot our dessert, we had to wait 45 minutes for a room after the 3pm check-in time

horrible room service; not worth the money

the food from room service was excellent. the staff was very pleasant,helpful and professional.

mistakes on room service

expensive room service

negatives included a delivery fee for room service and a very limited & expensive menu

the guy at the front desk said he would walk over my room service form for breakfast to the dining team but he didn t because the next day it wasn t

room service lacked follow through a couple of times

room service breakfast was

great customer service friendly staff all smiles room service was excellent

there was an ice bucket but no ice machine so you had to call room service anytime you wanted ice

room service is always hard to reach and they have weird hours

loved the robes and slippers and room service

but there was coffee by the elevator every morning and room service brought the ice daily

the room service for both dinner and brunch was superb

was excellent, very accomodating for family with baby, room service excellent, valet service excellent - overall very customer oriented, high quality,

everything seemed good . maybe add more food and drinks for the room service .

room service food was a huge let down

room service was quite slow, even with extra calls ahead to schedule a time

further i'd like to add that the room service menu was rather disappointing

with lake view it was great plenty of room with a small sofa and table chair view was stunning, room service excellent and maid service exceptional with turn down service

staff were very good, every one was polite from the check in,room service, spa staff and the cleaners

the pool is tiny, no room service after midnight, and very basic room which would be the equivalent of any westin/jw

spa could definitely be better

great spa and gym, would definitely recommend. nice outdoor area with pool.

room service was pretty good

asked for room service since my stay was 5 days and we did not receive room service as asked for

i would like to have had room service

the room service was overpriced

parking wasn't secure or clean, restaurant bar closed early no room service otherwise very good

room service was nice

ordered room service for breakfast and it never showed up

dinner room service was delivered cold

was disappointed with the insulation we could hear everything and no room service.

room service was disappointing

the only thing i desired was room service and they didn t have that available

valet parking and i did not see a restaurant or room service

wished it had room service or a small bar area.

seemed like room service skipped our room- we had to go downstairs to get towels twice

there was no information provided about room service

so we always came back to the hotel but room service ends at 10p also

such a small property i don t see why they can t get delivery carts for in room service we good the food in bags and i could doordash for that

room service food was gross

i asked for room service took 3 hours to get us room service

wish room service included breakfast and early lunch hours and that the room had plate and silverware

came behind the counter to personally escort me to the elevator to the kind woman who brought my room service breakfast

the room service was ideal

the room service was awesome and the complimentary coffee was

room service was friendly and great

location, professional staff, cleanliness of room, robe & slippers and attention from room service staff

ol,starbucks, breakfast buffet, etc

the pool and fitness centre were open

location, design, breakfast , staff

nice room with a large fridge, an actually kitchen with kitchen wear and a great downtown location

they still had a desk, kitchenette, and couch so it s still all there

i would not order room service. it was too expensive and not so good.

we did get room service and although expensive

room service gifted us milk and cookies for our anniversary and valet wiped my car down

the room service continental breakfast was extraordinarily good too

room service was pricey but good

i arrived i was told i would not recieve any room service as i was staying so short, however i blood stain in shower, and i did mention it to

are not doing the room service everyday

they had no restaurant la or food options, they also didn t offer room service

wasn t any room service which i understand because of covid-9

also, the room service sucked

pool and spa was great with lots of clean towels available

the buffet breakfast, canapes, dessert bar in the lounge as well as free non alcoholic drinks and water was definitely worth the extra

dropped into the spa and got a tour, considered the spa pass to enjoy the steam room, sauna and jacuzzi in the

great gym, good wifi, friendly and helpful staff

on saturday the pool area was not too kids friendly

was no ice machine on the floor for self service and you had to call room service for ice

room service with a qr code to scan does not work, you ll go to bed hungry

i had everything i needed in my room and didn't need to call room service or the front desk

did not eat breakfast.

very clean and i loved the outdoor pool area

thin walls, was not accessible to my partner, loud corridor, no room service provided.

room service does not include the making of your bed

beautiful building, great location, wonderful rooms, great room service.

would have loved to have coffee maker in the room, but the option for room service or just going to cafe was perfectly find as well

the cleaning crew forgot both nights to leave a breakfast room service door tag so we had to call down stairs to have it brought up

nice room with studio kitchen. all in new condition. very comfortable.

kitchen facilities in the room were great

small gym, no pool, and limited space for uber pickup and drop off.

no pool and needs an actual rooftop bar scene

would be great if you had to stay while, full kitchen

the pool area was really nice

breakfast was good staff was friendly enough

the interior design was beautiful. the 4th floor amenities, restaurant and pool are nice.

the valet service was efficient and the room service staff were pleasant and polite

it was 24 hour room service

sloppy attention to detail - room service forgot caesar dressing on a caesar salad and other things

took 2 days to get them to correct the time of the clock in the room and a dirty room service tray was on the floor outside an adjacent room for a full day before it was removed

the roof top pool and bar and room service was great

room service never came

good from room service was of poor quality. pizza crust hard and inedible.

there is no late night or early morning room service.

view, location. shower head; staff very nice and helpful; room service available

was knocking several times throughout the day between 7am and 5pm despite i never asked for room service

we ordered room service and our meal was such a decadent treat

2) there is no room service everyday they only come to do express services such as taking out trash, change towels

the size of the rooms and quickness of room service.

one day room service knocked the door few times at 8:30 when we were sleeping

the room service arrived very quickly always warm

were short on staff, so room service was unavailable even though it is listed as something the property offers

there was no room service.

also the restaurant/room service wasn't open for lunch

room service wasn't available 24/7 3

desserts on restaurant or room service menus

fees astronomical and not revealed til arrival ; no room service; had to go downstairs to get food at

room service the first room they gave us was dirty front desk said it was clean until they came to

restaurant or room service due to covid-19, but they did provide a nice brown bag breakfast

room service was barebone, with basic food being delivered in paperbags

room service was so quick! valet/shuttle service was spectacular, when available.

there was no room service

room service is impeccable and the food was so fresh and delicious

food was overpriced. had room service and the very expensive entree was over cooked and cold.

room service ends early

ey should not advertise room service)

noise from pool party each evening but only if you just arrived and needed some rest

the pool was wonderful

clean and nice area pool

theres $10 drink voucher which i didn't use for a pool party each evening

can t honestly complain about anything except for lack of room service and confused about the times or if the bar/restaurant was even open

the room service availability! the city view.

got it via room service)

but has balcony,wow and when checking out after paying they front desk gentleman told me i made a room service charge which they made clear they have no room service and parking charges of 25

quaint decor. friendly and helpful staff. comfortable bedding. regular room service.