that the room service came at extra cost

the only thing i had difficulty with was reaching room service and the front desk

every area seem to be very well staffed from groundskeeping to room service and front desk

i m sure this is based on occupancy, but it would be nice to be able to room service to the beach when a restaurant isn t open

was a service charge for room service

room service, front desk took literally over 45 mins for waiting time to be served i feel like i

room service stops at 10 for the kitchen.

room service was great

room service was not consistent. they only answered sometimes.

the room service regarding my partner's birthday was excellent and exceeded our expectations

the room service was good

the rooms were very clean and room service was good

really nice and the property had pools and hot tubs everywhere there were also restaurants and room service

room service took too long and sometimes didn t show up. food could have been better.

the only thing at night room service is very slow.

everything was great view, room service and staff

was beautiful, premium liquor, hot tub on balcony, room cleaned daily, room service, tablet to control

room service

room service good wasn t good

room service was horrible

the room service lady was lovely

telephone in the room never worked so we couldn t call front desk for room service

they have good breakfast. and great room service. great location.

the cleanliness the food for breakfast and the hot water for shower and the force of the water

free and secure parking

clean but no room service

wifi wasn't working properly all throughout the property . towels aren't white

great location and staff. wifi.

option for late check out at $10/hr after 11:00am

room had csble tv and wifi i didnt utilize though

paper should also include phone numbers of the resort and quiet hours and that one must request room service

no room service

the room was dim, tub was stained, walls were thin, towels were rough, food was bare minimum, no room service of any kind, hot tub was luke warm, pool was out of commission

was above my expectations base on the price ; once you adjust your mind to no room service and the parking on the property is minimal you're good to go

i didnt have my room service in 3 days by choice as i didn't want to leave room but the maids did come everyday

another was the fact that if i want room service i have to pay for it

the front desk agent was so polite, room service attendants was friendly , stacey work over by the restaurant and bar omg she was so

replace shower head and wifi is poor

wifi didn't work; the iron provided gave us an electric shock and the staff didn't seem very

breakfast was excellent

location is excellent. the pool and bar were nice. terrific room service food.

room service was available and i had breakfast on my patio area

the supplies were generous, daily clean towels and room service

food is delish, me and my husband ordered room service basically everyday we was there the 20% tax is a bit much but montego bay is a tourist

the bed was comfortable and the pillows clean, room service was good.

the wifi worked in both rooms and did not drop

excellent staff beautiful pool wifi great jamaican cooking from chef

excellent staff beautiful pool wifi great jamaican cooking from chef

wifi could have been stronger

wifi were really low on the website they said the shuttle for the airport it was for free, but it

water pressure low , no room service that sucks everything st the front desk u have to pre order ur breakfast day before

free wifi also

loved the fact that there was a functional clean pool to swim in and wifi

the clean environment, the staff and the pool.

given to me to find my room other guest got taken to there room,my bulb never work,i didn't get wifi password,other from that it's great

outside was too cold for me had dine outside because room service wasn t available

room service was not available one of the nights during our stay and we were not informed that the

room service menu needs to be upgraded especially now with the covid gathering restrictions

the cleaning and room service was amazing. checkin took a little too long.

room service was also great and the staff was very friendly

the grounds were very well kept and the room service prompt and good

room service is not good

no easy option for room service, coffee station should be all day, everything was fee for service, no beach cabanas or

design, personal attention, beach and pool of west wing cottages, food, fern tree spa and the grounds/maintenance

breakfast was awesome!!! will return.

and maybe should have more choices for snacks and food and drink choices for bar and activities and music which didn't have when went there

the pool area is top tier , you can watch a movie and have a drink at night

the wifi was great

it s going to be even nicer when the landscape and pool are all done

the bar just down the road played fairly loud music till about midnight.

the variety of dining options was great and i can't ever forget to praise the included room service

great properly just slow room service

hot tubs were not working at some time

en for a suite

the room service was exceptional. loved the chicken noodle soup. staffs were excellent

food could have been better . especially room service

room service was much delayed

room service - think coffee on your balcony to start your day overlooking the ocean

room service is 24 hours

the food was exceptional the room service could take a little more work on thou

the 24 hour buffet and free room service were nice amenities to take advantage of when excursions and activities have filled

room service is always available

beautiful resort, mostly great staff & service, great massage & room

room service was also bomb

we all loved the room service and the coffee bar - coconut gelato

there is room service available

a table and chairs at the pool would have been nice

there is a pool on the premises which is very relaxing

i could see everything: all of the houses below, the scenic highway, the ocean, the swimming pool, the luxurious garden, everything

the grounds and pool were very well kept

the room was cosy. room service prompt.

the room service

just room service didn't show up in time and i fell asleep after 2 hrs of waiting

loved ordering room service to the room

we did get room service when we call

the food, loved that room service was available

no heated pools no 24 hour room service. you have a lot of gaps in the services

they could have had a better room service menu. they could have had a better selection

the room service was always out of food items

the elevators were functioning as they should, room service is up to 2am at no additional cost and you have a variety to choose from