the room service lady was lovely

telephone in the room never worked so we couldn t call front desk for room service

they have good breakfast. and great room service. great location.

a la carte breakfast had several selections; good and hardy

didn't care for the breakfast after day 2

good sizing. nice pool. friendly staff. all basics given

but i understand how it's not possible in off season

the pool and toilet werent really clean

wifi was down

excellent staff beautiful pool wifi great jamaican cooking from chef

the front desk agent was so polite, room service attendants was friendly , stacey work over by the restaurant and bar omg she was so

another was the fact that if i want room service i have to pay for it

they are constantly cleaning the pool area the tile the dining room

breakfast was excellent

the extra parking at night can feel a bit lonely but it is very secure

clean but no room service

wifi reception

room had csble tv and wifi i didnt utilize though

the tv no cable and poor wifi

like bait-and-switch pricing tactics, or the quality of the wifi connection, which i told them upon check in was an absolute prerequisite for my stay due to

was above my expectations base on the price ; once you adjust your mind to no room service and the parking on the property is minimal you're good to go

no room service

we were missing furniture on our balcony, we requested room service and the one time they did clean it took the entire day like 5pm before she even

room service didn't come every day

room service to ensure that condition in the room before each person check in since it was while

room service was available and i had breakfast on my patio area

food is delish, me and my husband ordered room service basically everyday we was there the 20% tax is a bit much but montego bay is a tourist

i have an area outside i can sit and have breakfast if i want room service and i usually do for at least one day of my

good room service and we were able to have breakfast on the balcony

the supplies were generous, daily clean towels and room service

water pressure low , no room service that sucks everything st the front desk u have to pre order ur breakfast day before

wifi does not work, hardly any service in the area.

loved the fact that there was a functional clean pool to swim in and wifi

pool is really nice and none was there so i had all the space for myself, the location is also

to travel home after my flight and customs so fortunately i already knew this place with ac and a pool

room service dining not up to scratch compared to eating out in restaurants.

everything was great view, room service and staff

was beautiful, premium liquor, hot tub on balcony, room cleaned daily, room service, tablet to control

be honest house keeping and room service can try to maybe speed up the process with getting more things that was needed in the

everything except the long wait for room service

the professional and very friendly customer service the most from front desk to restaurants to room service to bell desk to cleaners were all exceptional

the only thing at night room service is very slow.

room service breakfast i would not recommend

the room service was good

there was the option of 24 hour room service but it took at least an hour

i order room service and had no place to sit and eat other than the

room service was also great and the staff was very friendly

outside was too cold for me had dine outside because room service wasn t available

room service menu needs to be upgraded especially now with the covid gathering restrictions

room service was not available one of the nights during our stay and we were not informed that the

room service is not good

no easy option for room service, coffee station should be all day, everything was fee for service, no beach cabanas or

the grounds were very well kept and the room service prompt and good

we went with the map breakfast & dinner which was more than adequate

spa hair salon offered very limited options for diverse hair, including lack of basic supplies

the amount of time it took for room service to be delivered, the difficulty making reservations

i had room service for 2of my meals because i was tired and found this to be the best choice for me

thought out different style restaurants, cafes and bars to choose from on property with 24 hour room service access left you wanting for nothing

great properly just slow room service

en for a suite

the food was exceptional the room service could take a little more work on thou

room service is 24 hours

room service was quick and helpful

room service was much delayed

comfy beds, large bathroom, great shower, fast room service breakfast: we only went to choicez - basic every morning with an american option,

construction

the pool area is top tier , you can watch a movie and have a drink at night

not always warm water in the shower, wifi was very bad

the bar just down the road played fairly loud music till about midnight.

outside the gates there is also horse rides for a small fee just outside the gates if you have kids

room service is always available

we all loved the room service and the coffee bar - coconut gelato

the 24 hour buffet and free room service were nice amenities to take advantage of when excursions and activities have filled

room service was also bomb

room service was available, the house keepers kept your rooms up constantly

there is room service available

the grounds and pool were very well kept

a table and chairs at the pool would have been nice

pool area has a great view of the bay and was great place to

i could see everything: all of the houses below, the scenic highway, the ocean, the swimming pool, the luxurious garden, everything

was a service charge for room service

the room service always took at least an hour to come and was always cold.

the only thing i had difficulty with was reaching room service and the front desk

room service came at an additional cost unlike other resorts i have visited

room service was a bit tacky, the phone didn't work so i had to use my cell phone to call front

mango daiquiri and room service lock off time

room service was great

friendly staff and a lot of activities! great room service and spa!

room service takes very long

room service, front desk took literally over 45 mins for waiting time to be served i feel like i

room service is limited to only sandwiches and salad, not much to choose from

availability of room service

better room service options

of room service stuffs were missing that was never replaced even when it was pointed out to

room service options limited and bland, some food options were a little too salty especially the

they could have had a better room service menu. they could have had a better selection

the food, loved that room service was available

no heated pools no 24 hour room service. you have a lot of gaps in the services

the room service was always out of food items

room service menu could have more options

could not order liquids from room service for the room- was told it's not allowed.

the people, the food, the atmosphere, the jerk chicken, the buffet, the room service

the room was cosy. room service prompt.

the luxury room being too small, there wasn't any bathroom mats, room service food could be a bit

just room service didn't show up in time and i fell asleep after 2 hrs of waiting

ordered room service that didn t come

was amazing the jamaican breakfast a+ the food was great staffs like admir dyer hk , lindsay from room service , kamoy from zen they were perfect

room service took over 2 hours to arrive and my minibar wasn't restocked at any point during my

food variety & room service timeliness

food received by the room service could have been better