there was private parking under the hotel

the surroundings are rather ugly with a highway, a parking lot and a huge car storage place around it

the breakfast was just alright. it was a little pricey for the quality.

for work was perfect , breakfast selection and service was excellent , good complimentary selection of drinks in the room

breakfast options were amazing, room was neat and spacious.

gym, swimming pool and overall set up of hotel

view and was comfortable definitely recommend if you are in the area will book again plus free breakfast was a

breakfast is coffee and toast, anything else is extra

breakfast was just ok

uit, toast and coffee) but menu breakfast was really good

the breakfast quite good

very comfortable and clean, although the swimming pool is too small.

the wifi is stable and the bathroom is also nice

clean, they offer a great cookie during the reception who helps to give an smile from my kids

very clean, super nice gym

hot water, wifi doesn t work, breakfast is awful, old rooms with meccanical noise during the night

the room service food is also good, just took some

convenient location fair price good room service

room service a bit slow and confused the order at first.

the parking on site is very useful

great choice for breakfast

room service is pretty slow, i had to call a couple of times and the price tag on the menu seems to

the food for room service took too long

the cleaning room service was

secure parking for my motorcycle, a pool, comfortable bed, close to centro and the historic area

cheaper breakfast and kinder staff.

also we went there because of a good experience 10 years ago, excellent food thru room

room service so slow, in front desk very slow to pay by credit card

rooms, nice location, easy to reach, good parking place

the pool & the service of the personnel, they were very kind with my family.

room was a little dirty there was even a roach the pool was also dirty, we didnt dive in because there was a cigarette flooting around

the breakfast offer instant coffee

breakfast included

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

breakfast started 20 min. later

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the pool area is nice but the pool itself wasn t very clean

pool temperature

there's no good parking entrance road sign

the staff was helpful and the parking was huge

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

beds were comfortable free parking

were too rough, room service got the order wrong and compromised to replace the wrong part of the order but never

the staff was amazing and so helpful, the rooms were clean, the room service was amazing

no toilet paper, communication with room service , exercise room is sub par for 5 star hotel,

you can only tip cash which was frustrating when paying with a cc for room service or breakfast

i had arrived quite late, but i was still able to order room service of which i had a very satisfying meal

it was a large, spacious room.it was easy to find english speakers. room service was excellent.

very comfortable, safe, cleanest, room service excellent location, affordably prices recommended

lastly we went to order room service at 10:40 and the woman at the desk said that it was done for the day, but when we went

breakfast was great ,great place good staff,

staff were very friendly, the jacuzzi was clean and breakfast was nice

restaurant, room service, front desk

no room service

breakfast buffet was good

had breakfast in the morning, while i was eating i found a piece of glass in my mouth, it was inside my

pool is amazing!

in general were super clean, beds very comfortable, parking availability very appreciated :) staff were helpful, always available to our needs

better breakfast option, better bar. wifi and cable system bad

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention very good

check in and safe parking

breakfast was ok

the restaurant also provides room service and poolside service (though didn't use either) (-)provided in room and no hall ice machine, but free coffee is available in the lobby and from room service (+) easy to order room service also (+)room service (-)have enough food from restaurant: ok, nothing to write home about river fountain: very fake room service: left plates outside of doors for days waiters: took forever to take my order at the

heated pool was definitely a winner for the kids, as was the playground

pool quite crowded on sunday due to ? day passes.

there are many parking options at the property

the rooms are very small, tv doesn't work well, wifi is slow, gym is unsatisfying

design of the parking lot is a bit strange

problem was the wifi service was very bad, very unstable, i had to request a wire to connect my computer to a

and parking was available onsite

free parking

the property is high quality for good cost with free parking

i wrote it before room service and it's food are excellent!!!

breakfast -room service- delicious, super fast, we loved it!!!

room service and it's food... delicious!!!

the pool heater was not available, and most of the time the shuttle driver was not available

pool was very small

friendly staff, great location and wifi service.

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and can't use it

place to stay, wish to had more time to enjoy the swimming pool or restaurant

knocking door too early for room service

front desk through room service exceptional service; facilities spotless, santized and well maintained

guests which was very disappointing and with covid kind of scary we saw that the food from room service was put outside in the corridor and stayed there from the afternoon till next

good restaurant food, nice pool, comfortable bed & shower. loved the food room service.

i was asked to pay cash at the restaurant and then for room service as well

always worked, but was weak and slow), and the place is quite noisy - the windows

wifi is the best i've experienced in a hotel, ever. stable and fast. roof bar is very good.

child unfriendlyness, temperature parking

regarding the parking i had to leave my car in the street because they only had space for a very small vehicle

they said it was booking, and they couldnt do anything they dont have parking

thanks also to the ladies from the room service, especially the younger, i do not remember the name

they provided internet, computers, kitchen and friendly

a great location and if very clean, has a jacuzzi and spa has great prices

no windows in the room and the spa is very expensive. nothing is included in the fee

the staff are exceptional. use of kitchen was a huge plus.

swimming pool, jacuzzi, breakfast

breakfast was amazing, pool swimming in the hot afternoon was the best

location, full breakfast offerings, pool and jacuzzi and staff was very accommodating including arranging for my transportation from

wifi was not great

hotel, pool, room & location

very nice staff. the food at restaurant was good. and they have a gym.

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

if the gym is well equipped, it's extremely dirty and no maintenance is done

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm) (-)area of the swimming pool needs some maintenance (-) the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

to main roads to and out of the city, room equipment good, the breakfast buffet was very

entrance to parking lot was very confusing to me and multiple uber drivers 2

is a soriana grocery store across the parking lot

roomy, big bathroom, very comfortable beds. easy parking.

the breakfast was great. the view from the room was also beautiful.

the fresh fruit at breakfast.

location, staff and breakfast were okay.

breakfast was super, lots of choices even roast pork and broccoli

the food, the laundry service and good price

breakfast was ok.

i could stay comfortable and have nice breakfast

extra cost for breakfast on saturday and sunday

were only 2 breakfast choices

is limited storage space, doors are relatively thin and we could hear people working out in the gym above us or the housekeeping staff outside, wifi could be a bit wonky if you re using too

wifi never work fine all time i have to use my own internet and i pay for the service i didn t

breakfast included but at another hotel 15 mins walking away. breakfast poor and bad

got the room at the last floor junior suite number 302, big, clean very comfortable bed and good wifi

i didn't had breakfast.

pity there is no breakfast, but enough restaurants on the side

i had a massage in the spa which was wonderful

the breakfast was fantastic

the honor bar was a nice touch

everything was excellent. a large and comfortable room and a good breakfast.

a level products)

good wifi

location, staff, ac, shower and wifi work well

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

breakfast is ok, this travel in mexico is very good for me. thanks holiday inn.

staff were super friendly everything was new and clean breakfast each day was amazing

the breakfast is quite good for this hotel chain and the room was amazing

great location super good and healthy breakfast staff was super firendly and helpful

poor wifi, no gym.

neither the wifi nor the tv worked in my room

wifi didn t work, the tv was not working either

cold a/c in the room and internet works well, both wifi & wired

comfortable bed, good working wifi, very clean and a shower with good water pressure

wifi worked well

good wifi

the wifi is fast and there is lots of hot water

staff is nice , wifi is good

include breakfast

never said hi, it took forever to get pool towels

the pool and jacuzzis were clean and at a perfect temperature

different days), service at pool restaurant very poor, the staff is not well

large room and better breakfast

also #202 gets you pretty fast room service

it was very quiet & had a restaurant down below with room service!

didn t like my phone didn t work to call front desk for room service

room service was also available

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

not wifi

no electric outlet to charge cellphone or laptop. poor wifi connection.

no wifi on room, window just to patio, only socket in room was above the wordrowe used by tv

wifi doesn't reach the peripheral areas

the wifi wasnt working at all lack of fresh air in the room

hotel is clean, comfortable, great room service and friendly staff at the desk

we had many( wine glasses,wine,ice, laundry services , dining, etc)

we had the big room with a kitchen

they do not have kitchen service, or restaurant service

room was large since we booked a master suite with a kitchen for a week

parking is by a third party and around the corner, people managing it are rude

great if you are driving because parking is included

he also got in my car and took me to the free parking lot a block away

the suites with kitchenette are all super old

perfect size little refrigerator with the mini kitchen

hotel was quiet, the staff was friendly and helpful, someone was at the desk 24 hours a day, the wifi connection was good, the shower was great, the bed was reasonably comfortable

reserved a room for three adults and paid extra for breakfast well when i got there they didn t even tell me about it

breakfast is offered at 8:30 am it was never on time

breakfast, no restaurant, no air conditioner, no water in sink and the most important is no

hotel is beautiful, comfortable and we got a very good breakfast

we loved having so many delicious options for room service and drinks

staff, yummy breakfast, beautiful grounds with a pool for familias and close to wonderful restaurants in the historic centro

room was so close to the pool, but in the first night there was a party of others guest and it was so loud and noisy and the

room was very comfortable, overlooking the beautiful pool

my little girl loves the pool and we like relaxing in the lovely gardens

spa facilities off the main reception

noisy at weekends nights. breakfast could be more generous.

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

spa was being remodeled so there was very noisy

area, and it's actually a holistic hotel meaning that they have sacred geometry and nice relaxing/spa music and the colors are aquas and blues which make the place very soothing, perfect to relax,

didn t get room service

we really missed the room service. or at least a bar where we could get something to drink.

restaurant or in room service

room service, needed more.

no room service and breakfast, although delicious, doesn t star until 8am

the pool was dirty and unavailable

a lot to do, pool was closed due to renovations

location is great, rooms are huge, off street parking, secure

the pool was great too

pool wasn t clean

beds are stiff, short and not so comfortable. barely any wifi in room 107.

very cute patio and design good wifi outside the room very nice & friendly staff

also the wifi didn t work at times

also the wifi was iffy

the wifi service would fade fade from time to time. there was a drainage problem in the shower.