workers were promptly when needed for room service

unfortunately, the pool was very cold- needs a heater installed

pool a tad cold.

loved the room, we had jacuzzi room with view of pool

staff, great food and great outdoor pool area for relaxing and meeting people

of the town so you need a car to get here but once arrived you can enjoy the spacious rooms, the pool and the the great restaurant opposite the hacienda, very recommended

there is a great pool, all rooms and the whole hotel is well maintained, and carefully restored

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

lovely pool

our only complaint this visit was the pool was very cold normally it is reasonably warm

amenities, having one of the best restaurants in atlixco next door, the pond, the mini golf, the jumping castle for kid -- it's a great place to stay if you are in the area, with the

great breakfast and the hotel is great for kids

nice hotel with warm water in swimming pool

dirty pool, no hangers in the room.

the pool hasn t been maintained in a while, it s full of leaves and looks abandoned

the place is clean and comfortable. the location and the parking space.

good location. great to have parking

swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

free parking was especially a bonus

great hotel building. nice local furnishing style and beautiful pool area. good breakfast.

loved the parking situation

after a long 3 weeks in mexico we spent our final day by the pool drinking margaritas

room service and cleaning was done with care and the staff was amazing

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

book their spa day i got a facial spa

wifi is great and the beds are very comfortable

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

the spa was excellent

only ten rooms with peacocks in the garden a small but nice and clean pool

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it hardly worked so they still haven't fix that issue over that we had 12 years ago and

from the bathrooms, to the pool area, to the tv

value, climate controlled pool

pool was well-kept and heated

it' s a small private resort with a warm and beautiful pool

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

whilst the pool area was small we didn't have any problem with it being too busy

entry to pool should have a short handrail placed on brick wall for pool entry.

the pool is small, no ladder so it's hard to get out if you are older and the water is cold

safe parking

space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

very close to central atlixco, free parking

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

they even flund toys for my small kids to play by the pool

the pool is not open

we asked for pool towels

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

large spacious rooms, high ceilings, parking available

big room, easy fairly secure parking

having safe parking was a plus

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

the restaurant and room service

if you have kids, the pool is great and has warm water

very comfortable room , good swimming pool and very good food in restaurant

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

my favorite part was the pool, the gardens and the view

late, room service until 1am, and easy free parking below

the little options for food and that room service ends at 11 pm. i arrived at midnight

room service and food was good

hotel has great service and its technology is very good, the room is really clean, and the room service is very acquainting

the roof was nice. room service was good . comfortable beds. free breakfast was very good

room service was excellent. the layout of the room was amazing.

the temperature of the pool is perfect

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

they picked up our laundry at the laundry center down the street for us because they were going to close before we

i like the swimming pool and the relaxing of the room.

facility provided parking at no charge

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

good parking for our car and utility trailer

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

we liked the garden and the parking lot

parking lot was super close to the rooms

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

rooftop pool nice as well

the pool area has great views of the pyramid and you can see the volcano

pool is small, it is only for staying a little bit

we didn t check out the pool, but the breakfast was delicious

the rooftop pool with the view on the cholula pyramid is unmatched

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

close to all the sites to see and they have room service that's very quick

wifi

we could do an early check in as fortunately our room was ready

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

the wifi reception was very poor in various rooms.

wifi didn't work sometimes, that's the only real dislike

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi non existent on 2nd floor

they had parking places and the gardens were nice

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

great location, big rooms, secure parking, good beds

very close to the center

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

room service is nice and tasty

the food room service was delicious and prompt

the front desk is quite helpful and so is the room service

room service was amazing and exceptional customer service from check in to check out.

clean room and very comfy bed. room service is quick and restruant was amazing

secure gated parking

very good parking. friendly staff. nice room. good privacy.

huge grounds, there is a park out back with beautiful landscaping and access to a big pool

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

parking was supposedly included but its actually a reasonable 100mx per 24hr

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

was a heated pool and decent gym

in general everything was very good. even the breakfast was worth the stay.

the location was convenient and the breakfast options were good too.

pool, gym, parking lot

nice room. breakfast was fine. amazing view from the room!

onsite wifi is abysmal

bad wifi

wifi, no ethernet cable at bussines center.

the hotel services are top of the line, the shuttle, the breakfast, the location are excellent.

car parking is not available with lights.

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

room service food mediocre

the gym and the spa.

pecially the breakfast)

the breakfast is top, the hotel is also really nice and very modern.

there was access to the gym facilities and the pool facilities

the bed was great, and the room service was excellent.

he reminded us if we need any room service, water or anything else to please let him know

the food was not that great, just a regular breakfast

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 75%

great hotel - nice room / good breakfast / secure underground parking.

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

fi, shampoo, soap, clean towels, ac, optional breakfast)

parking lot is very small and floods

room and beds were comfortable, parking was easy and with direct access to the hotel

the hotel's pool was unusable as the water was notieable green and dirty

the smell of the elevator. the room was very hot and the pool didn't look well.

pool , super dirty

the parking is quite messy. the swimming pool wasn t clean. the place is old.

no swimming pool, dining room or lounge

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

breakfast at the restaurant was very good