swimming pool, big rooms, cleanliness , everything

the area outside the hotel-casino looking west absolutely beatiful

poor wifi connection.

room was too cold, tv selection was very poor and the wifi connection was almost non existent

door was blocked on one end closest to parking

staff was friendly and no issues with staff it did take a while for room service but overall it was fair

dogs next door barking and not allowed to back into parking space!

there was not adequate parking

the parking lot felt claustrophobic

the hotel is in close proximity to entertainment and offers free parking and internet.

didn't have breakfast

convenient to get in and out, great parking and close to the casino

especially enjoyed the comfortable rooms, and a super bar with great free food and drinks for happy hour

wished it was connected to casino but enjoyed anyway

in order to eat at restaurant you have to cross the casino smoking section

casino is just a short walk

that there was no room service .

staff very friendly. room service prices were great

have loved it if their room service was up and running but due to covid it's been temporarily

it took them over 12 hours to pick up the floors room service food and that was only becaise i had to call the front desk

room service took forever hour in a half

wifi does not work in room...

to actually enter the kitchen to get a refill on the coffee; server brought coffee with no sugar and no spoon

i wish there had been wifi but since it's out in a remote area, it might not be possible to get.

and general landscape of property was lovely, liked having 2 bedroom suite with well equipped kitchen, good shower, meal first night was good

internet wifi was not working well on my phone but seemed to work for the person i was with.

forgot an early wake up call small things like english muffins sent from room service not cooked small things- overall great

no response indicating receipt of text for room service

there was no mini-bar or alcohol service to the rooms and no room service either

hallway was also quite noisy room service took almost 3 times the quoted time and was

the staff at room service are amazing kind people and the food is great

room service bad apple juice was sour sick but the rest of breakfast was very good

was dirty , bed was sagging at the middle , room service was ok , we always had missing towels , no soap, no wash cloths

no room service

i would have been so pleased if we had room service without asking, just a tidy up with soiled towels gathered, trash emptied, fresh water

they did not have room service which was disappointing

great bed, nice staff, great room service.

dinner ordered from restaurant for room service was spectacular

we ordered room service one night and it was lukewarm at best. however, it was good.

) from room service, but an exchange was handled quickly

was not informed about the charge for parking until i saw it upon check out

only tiny tiny thing was that communications about dining/ reservations/ availability of room service seemed to be a little muddled

desk experience is always fast and pleasant, concierge is friendly and knowledgeable, room service is quick and good, bell boy is willing to take the time to help us get settled in upon

the location, the staff, the food, the room service all were amazing

location, art, nice clean rooms, room service, restaurants, bars, and fantastic staff

room service dinner on friday evening was ok, but not as good as i had hoped

but two things should have been fixed, the hallways were dirty with dishes not picked up from room service for days, and even during the day , only one person at the desk

not proper room service - limited concessions - was not informed of self parking

they charge extra for room service, parking and taxes in santa fe were very high.

it would have been nice to have room service

food and no room service

room service was so quick

the room service dinner was great

room service for both dinner and breakfast were beyond expectations

their attached restaurant was their room service and it was amazing

location, cleanliness, breakfast, room service, incredible staff everywhere!!

room service menu could have more options.

room service

room service for breakfast was great

no room service & room not ready by check in time

room service food was good but menu was limited and items a bit pricey.

room service was a little slow, and our shower didn't work well - stuck on scalding!

renovation and better room service it took a long time to clean our room

we knew there were dining establishments on site, as well as room service, but there were no menus in the room

there was no room service

room service absent. hot tub not working

spa facilities charged for steam no open steam room pool under construction ;

۰c

the tilework in the bathroom and elsewhere are absolutely gorgeous, as is the spa and gym areas, the pool, and outdoor patios for lounging, or dining

the spa was wonderful the staff was very gracious

beautiful lounge area outside the spa in pool area great day or night

the restaurant did fast room service

aciously) took our order and within 20 minutes we

room service was lacking never arrived

fore room service fee) and quite expensive

tchen closes at 9); the clerk

facilities, very clean very nice and the pool water perfect temperature, breakfast very good

there was a kitchen.

breakfast was a delight due to the cheerfulness of the staff

it was awesome. great rooms, ftendly staff, social dinner. great breakfast

useful to have kitchen facilities and living area

city bus line and 24 hours/walgreen s/ swimming pool at facility/ fitness center/ ice and daily room service and it s quiet

the outdoor courtyard. pool, fitness center.

location, very friendly front staff for a start''on site restaurant, hot tubs, pool, and gym

no way to turn left out of the parking lots

hotel is in disrepair. we were not given the room we reserved. kids slept on the floor.

left them there, although i was not notified someone would be in my room or say that i needed room service

small holes s & tears in sheetrock, furniture upholstery stained, never saw maid service for any room service for second night stay, office staff seemed not very friendly

rooms was clean only when you ask for room services

there was no room service, the curtains wouldn t close

some items i left in the bathroom were taken by the room service

comfortable and most of the staff was friendly and helpful except for the employee who bought us room service

complimentary coffee, so we had to order room service every morning and it was slow

i couldn't get room service on sat. morning till after 9:30.

if we knew breakfast was at 7:00 a.m. instead of at 6:00 a.m. we would have ordered room service

awesome beds! great room service! friendly professional staff.

stink, no pool working, no daily room service

applebees next door, room service

location and quick acces to main streets, super nice breakfast and facilities according to city theme

parking was good.

parking lot is a bit small as well as the parking spaces with one way in and one way out