no room service after 21.

the rooms are clean and room service is provided everyday

no room service for breakfast

we ordered room service and it came in missing some parts and without cutlery or napkins

pre ordered in more food no menu or guide in rooms to inform you who to call for assistance or room service

good pool

the pool was almost always filled with a ton of kids so if you aren’t going here as a family might be worth going elsewhere

poor wifi

good location. nice hotel park with birds. private parking.

during my stay, the main pool had no water, and the kids pool was also not operational

good wifi, easy check in and check out

it's comfortable, the decor is cute, the wifi is good, and the host was kind

big room with air conditioning small pool but okay

i also had the small pool area to myself for the afternoon

the wifi wasn't the greatest on the third floor

there is a cafe right next door that serves all day - you can order it as room service too

they need to improve their wifi..

wifi in our case worked only in common area

there was good wifi

parking available

location, place and pool.

clean, attractive room and pool, nice staff, cool location

i did not take advantage of the pool so no comment about that

mething different from the hotel zone) with restaurants and

the pool was great for a kid

room service

fantastic breakfast included, clean hotel everywhere, very helpful staff!!

the best breakfast food

gym is very small, but enough to get in a workout, but the equipment is very old and in disrepair

small but functional gym

no room service in case you want to order food

room service and maybe more help around tours offered in mexico

no ice, no room service.

had no amenities or room service

) huge bed very confortable, especially after a long flight

very noisy. loud music in bar outside until late.

the staff is barely competent

location rooms pool

karaoke bar nearby is loud at weekends and singers no more talented than those in uk.

and terrible wifi connection only in lobby and pool area

parking can be challenging as there is not much space

good wifi

wifi signal was poor and hot water was horrible i had to let the water run for more than 5 minutes

the wifi connection could be improve!!.

wifi was not working.

cool swimming pool that was ok

they served our breakfast early so that we could catch our plane

breakfast was quite good, with two nice pancakes

free breakfast a little too ' small', not enough to eat

wifi didn't work in my room, which i expect from a smaller/cheaper place but not from a place like

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

excellent location, great staff, fast wifi, good ac

nice big room. good stuff. good wifi

clean big room, good ac, nice helpful staff. secure parking

very dangerous location no good wifi

nice swimming pool on the 1st floor terrace, with sunbeds

the outdoor pool was a fantastic place to relax

the pool was a nice plus

liked the pool

close to the palapas park, large room with a swimming pool

wifi only in public spaces

only thing i have to say is the wifi connection was terrible and i could not log onto it as the signal was so weak

wifi did not work

early check in, your friends could come nobody ask wifi is good,ado by walk 6-7 min for hotel zones

wifi very poor. bed very uncomfortable.

delicious food and wonderful room service

breakfast is a lot of food options and staff is so friendly

breakfast juice was same as breakfast fruit - watermelon

the pool was usually very cold, but nice to have as an option on a hot day

the breakfast was ok

room service was very slow

requested room service that never arrived the a/c made a constant noise bathroom too

i called room service for breakfast

the room service was great and the outdoor pool and jacuzzi facilities were good with yummy yet well

room service never answered

was very kind and housekeepers did room service everyday

nice bed, good wifi nice room

very thankful for the early check in, it helped me a lot

very noisy. wifi not stable

value for money great location safe area good wifi smart tv with netflix friendly staff, no issues large

the swimming pool is also an asset, as is the garden with its beautifully manicured plants

wifi in my room wasn't the best

the internet wifi signal is very poor and weak so it didn t reach the room

clean studio room. complimentary water bottles. free wifi. air condition.

comfortable bed, good shower, good wifi

facilities are great, the hostel is clean, the swimming pool is very nice as well

was late, room wasn t cleaned very well, staff not very present/welcoming, wifi did not work

they had a beautiful garden with nice swimming pool

nice, quiet neighborhood; comfortable bed, free parking, easy to find, nice coffee shop nearby

didn't use the swimming pool but it looked very nice and quiet

was totally fine , good contact and helpful reception , very good room service

not speak very good english so it was a bit hard to explain things especially if you tried to get room service

the room service is good and the breakfast was good as well

hotel staff, room service & breakfast were amazing

friendly staff, 24h staff at the reception and room service, helped us with getting a cab, finding the money changer and buying a sim card

i never had a mattress so comfortable and room service too

broken safe, no breakfast included, no room service for food.

room service was relatively cheap and delivered fast from the in house restaurant

bed quality, too cold inside, kitchen does not work, no stove even though there is a bar

comfortable and with a pool

ordered room service our first night and everything was cold

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

staff and room service

breakfast was horrendous and coffee so basic the room service food was so bad they put a tub of salt on chips and the pizza was barely cooked tasted

service was bad room service with no cutleries, language was big barrier

room service food wasn t the best

had to call room service to get water and sometimes that took a while but other than that the hotel was amazing

room service could be improved

free shuttle to a private beach club, the pool has a great view and the food/room service was on point

they had a private beach club, a jacuzzi, room service, and so much more

room service did take longer than expected food was cold by the time it got to the room dishes were

room service. ok taste not enough selections.

room service, they were topnotch on sanitation and disinfecting surfaces

the room service food wasn t the best.

i called the room service and they came

24?7 room service

- the staff is super nice

the room service, the parking lot.

great room service food

ception, room service and cleaning)

room service was great, management was amazing and the spanish restaurant downstairs was delicious

good location,free wifi,modern/stylish room & bathroom.healthy breakfast.air con.room upgrade.

-the pool -the beds are so comfortable

the wifi was fast and perfect and breakfast was all morning, included and delicious

gym was a nice extra, rooftop views are amazing and the location was a great stop near the airport

the wifi was easy to connect to, both in our room and on the terrace

it was very easy to find parking for our rental car, right outside of the property

pool and beach access

staff bar really friendly!!!

safe parking onsite

yet effective, decent size rooms with toiletries and good aircon/wifi

wifi worked sometimes

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

wifi was down for a while and the tap did not work so had to use the shower!

in the room didn t work - awful, so had to order room service the whole time which gets expensive

the room is big and the room service is pretty quick. the parking is convenient.

food in the restaurant and the room service was great

spacious room with big bathroom. room service was good. staff was polite.

big shower with hot a water and very good pressure!the room service is very fast and the yummy!

room service gave more options but at a 100 peso fee

also, i was never able to get the room service menu to scan

room service was only $5 which we got the first night because we arrived late and the restaurant

rooms are small, but clean, good room service

the room service was very good

i also got room service a couple nights for dinner and was blown away how much better it was then at the hotel

the buffet breakfast was okay, not large and not many items.

breakfast was incredible

this includes the tour, breakfast, and final business meeting

the choices of food and options when it comes to room service dinning

the food is average, and the room service for all inclusive food is not good.

the staff was very accommodating and the room service was very prompt.

order room service they didn t o forgot to come back for the empty plates and it looks bad if we put

also they added couple of vegitarian items for their room service menu and made us vegi burger, burrito, nachos