the staff is nice. room clean and comfortable. room service meal was excellent!

awesome staff throughout the hotel esp room service, housekeeping, and the front desk.

at all to complain about other than maybe to have more food options available for room

of five days staying at property only one day before leave got room service for cleaning even after everyday reminding at front desk

we wanted to order room service which requires pulling up a menu on the tv

i do wish there were more room service options.

the restaurant and room service didn t open until 5 but we were looking for food and a bottle of wine earlier

the room service for food came quickly, but was not very good

room was so comfortable, i actually had couch this time and makes it so easy to just sit up, have room service and watch tv

room service which was very quick and the food very tasty

there are no instructions to contact reception or room service from room telephone

not very clean, poor room service, lack of towels and toilettries

not clean, smelly carpet in the corridors, poor breakfast, poor room service

the cleanliness of room a 6 considering the fact that i was trained in hospitality and worked room service already they can do

wifi worked very slowly on our devices

room service quality was poor. bread was a bit stale.

very limited selection of food/snacks if you check in after room service restaurant closes

room service is always late

no mini bar no room service after midnight

washroom. tv. up to date technology. location is great. room service was good.

room was clean and room service was great

rooms are comfortable and quiet, room service was excellent

ordered room service and it was great

room service - had to go pick up due to covid for safety, but person we picked up from was not

the room service and food as well

there is wasn't room service because of that we had to use same bedding cloth for 3 days.

the dinner we had ordered through room service was delicious. needed a comfortable space away.

room service was excellent as well

room service

the room service was great as was the room service waiter.

accomodating our early check in request

the gym could use a few more machines and upgrades

breakfast was so delicious and the staff were all very polite and wonderful

free parking and breakfast and pool and suites with a separate door and living room!

location is so-so facilities like gym room are a bit outdated

was a restaurant that had a good variety and the prices were crazy reasonable and they offered room service

also, the period of room service might be too long, it took 4 days to do it once

restaurant for meals not available and no room service offered.

clean. room service is great. they have everything basic we need.

room service was excellent

the breakfast was below average and the room service was inconsistent and not thorough

room service was prompt, well

room service closed too early.

knocked at 8 am to ask if we require room service to clean up the room

room service hours unpredictable, no info

the food from the restaurant on site is yummy and room service is delivered promptly

we were not able to use the pool but had some great meals via room service

amenities good. room service was nice.

rooms, nice staff, excellent amenities, really good food at the restaurant, fast room service

there was no room service and we stayed for 3 days. expectations were not set while checking in

had room service for breakfast and i'm sorry, it was awful

nothing on room service menu for gluten free person

ordered room service for breakfast, it wasn't so great

gym and room service

great room service and very nice staff

room service did not respond to refresh sign 2 days

also there was no room service after certain hours which was not convenient

room service

the restaurants were not open and there was no room service. i guess this was due to covid .

have unbrellas and lunch served in the hotel plus room service for food.

breakfast and room were amazing

love the layout of your room 410 - my family enjoyed the basketball court - pool - breakfast was above expectation - it was a great stay

was just sad that the spa was closed, would have been great to use while the kids played in the pool

was just sad that the spa was closed, would have been great to use while the kids played in the pool

pool area didn't have enough towels for the family but we did go later in the evening so very

room service shouted and knocked the door to door at 8am in workdays

was very good, but we picked up dinner to have in our room, and although it was satisfactory, room service with real plates and cutlery would have been preferable

they should ve room service like food and all

limited room service!!! poor restaurant.

asked room service for a bottle of water one evening and there were none

that they need to add soda/ iced tea prices to their room service menus.

is no mini bar, no breakfast and no room service

modern loved the location, easy to jump on the train and go anywhere loved the fact i could order room service or go downstairs when it was raining to have supper

also, there was no room service and no in-room coffee available after day 1

also found a used q-tip when lifting the mattress ud83eudd22 room service: after the above incident i requested extra pillows so we could stuff the sides of the

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

there is no room service on the phone options, and not at the online site

the breakfast, the room service & ambiance

you have to ask room service to bring you water

customer service, the aroma in the lobby, room service time efficiency, the shower and overall bathroom, housekeeping request being fulfilled

seems to be no daily room service but fresh towels were delivered to our door without delay when we asked one evening

it's too bad that there was no room service.

excellent room service .clean rooms. best suit ever i had.

there was no room service or housekeeping

the reception desk clerks were very friendly and helpful, but that cannot be said about room service

room service come at early morning knock on the door wake us up

no lobby or room service

only thing confusing was the room lacked information on how to call reception or room service from the room

room service, aside from being able to have food from the restaurant sent up

was very modern yet elegantly posh; i was on the 10th floor -- elevators were quick as was the room service

room service was fantastic & efficient and dining at the restaurant was excellent too

the staff were lovely and the room service was incredible.

loved the room service. excellent meals in both restaurants partnered with fabulous service

cafe boulard has a delicious lunch menu and room service for breakfast was fast and very good

staff are so helpful and friendly rooms really comfortable room service excellent

front desk workers are very nice and welcoming also the cleaning staff are very nice and room service comes quick (afternoon feb 7) very clean and beautiful and comfortable rooms, excellent tasty food very good room service, very fast wifi (+)the room service is excellent. (+)staff very helpful,rooms very clean,room service food was good (-)couldn t order room service without prebooking in advance (-) room service dishes left near elevator for 2 (-)i wanted from room service was a pizza but for whatever reason they couldnt make one (-)room service was slow and the rooms were pretty small (+)very nice room /,room service very fast (*) room service was also not good

coin laundry with a conveniently located gift shop in the lobby that has all essentials

gave late check out but at 9 am someone was vacuuming and by 11 they were knocking on my door waking me

an early check in which was greatly appreciated after lugging our luggage around toronto all day

like the veggie omelette with fries), well organized, spacious, very

phone system, tried to reach out room service, so many options and i did not get anybody to answer me

lacks 24hr room service and no 24hr resturante.

room service was very slow in taking our tray - we had to call repeatedly and they finally removed

great service, from valet to room service!

better room service option. parking is too expensive.

if i wanted ice, i had to call room service and felt obliged to pay a small tip for that of $3-4 dollars

every room service order we had was messed up and did not match what the menu said

for example, call for a bottle of water resulted in room service delivering filtered

house keeping service wasn't good - room service is not great.

ordered room service breakfast, paid for a pot a coffee and did not receive it

the cost of room service was outrageous,,,, very poor value even for this rarified strata

room service menu is expensive and no vegan options

excellent service from concierge, doorman, front desk, room service, cleaning staff

wonderful, fast room service

room service was prompt and polite

the water was chargeable, no room service unless some one ask for it, no proactive service from the hotel to make customer feel

only thing we had a problem with was our room service

you need to have room service. bottled water.

the room was very comfortable and room service was always there to clean and replace things

technology in room hotel is terrible. wifi constantly drops

was no room service

extremely limited room service, but the room inexplicably had a kitchenete

the lack of room service / cleaning

stayed here for 2 nights and no room service at all

also for a 4 stars i would expect to have room service all days but one day there was not i had to prepare myself the bed for the 3rd person

i called for room service at 6pm, but they weren t able to hear me and immediately texted me instead

nicely stocked mini bar, nespresso coffee station, good room service with decent food

ordered room service and the service and quality of food was excellent

car, taxis, room service, luggage cart, etc

pillows, window view, room service supper

carpet in room needs replacing. 17% gratuity plus $3 delivery charge for room service.

the room service was among the best i've experienced, considering i stay in hotels 5-6 times a year

very convenient, particularly with the in-house restaurant and room service

note restaurant is not open at present, so no breakfast, dining or room service available

had room service, good

i ordered late night room service and the food made me quite ill.

our little 4 pound poms didn t do any damage and rather enjoyed the room service

the restaurant and bar were fantastic, and the room service breakfast was delicious, generous, and reasonably priced

i understand we could call room service but we are there to be a little lazy and don t really want to get dressed

really comfortable room and great room service

keeping light healthy snacks (ex veggie platter or cracker and cheese) available for order via room service or lobby restaurant for later evening outings (+) and the room service was incredibly fast (+)competent friendly staff. good beer on tap. fast room service. (+) room service prompt and fabulous (+)room service attendant was wonderful (-)room service order came incorrectly but was fixed readily and we were compensated (-)complimentary drinks in the room and room service takes time to deliver the slippers we requested (+) room service was excellent (+)the hotel locatoin!!!! the food!!!! excellent hospitality!!!!! room service!!!!!

t the pool could benefit from a changing room)

room was lovely, bar good, service good

gym and pool are workable but definitely needs a refresh

the prices for drinks at the bar were expensive

there is no room service

not offer room service for food, some rude employees in the reception, cleaning in the bathroom

no room service. staff arrogant...also initially refused to issue an invoice

did not try the

was no basic room service or water bottles with paid service was available room was very

i had in-room service for dinner and it was excellent

e to covid) still 'and gym was closed.

we ordered room service, which they have in the late night hours

room service is amazing quality food and all the facilities are clean and easily accessible

2 things only , i room service

room service for meals was expensive.

the complimentary cookies. the room service. the comfy bed. the whole experience.

no room service this time because the restaurant was shut.

pool and room service was closed due to covid

the room service, front desk, breakfast and water

ordered room service and the nachos arrived warm so the cheese had coagulated and chips were soggy

room service took time to actually connect with and then receive

have liked a room service menu in the room

te riser).

we booked a one night stay with breakfast included which i had though was via room service, but it was not - it was a voucher for the hotel restaurant

i look forward to room service with tablecloths, cutlery and dishes

propane fireplace, the big beautiful bathroom, the second bathroom off the living room area, the room service and service at the upstairs bar

over the top in friendly staff best french toast have ever eaten fantastic room service will be back

room service was very fast and the bar on the 31st floor had great cocktails

everything was clean and room service was just great

but disappointed with the room service

we asked for a microwave, and we used the room service from the restaurant downstairs once - both times our requests were addressed quickly

in a very stressful environment for them they were great hosts from check in to room service to house cleaning

room service menu was out of date

kids loved the indoor/outdoor pool feature and the room service was prompt and the kid's menu was reasonably priced and tasty

except room service which never answered the phone in the two days i was there

loved the room service, supper was great

room service rates were expensive.

vid) now breakfast came take out style

the housekeeping and room service were spot on and the breakfast delivered by room service was delicious

the maintenance guy came to fix it when we were reciving our room service for dinner

everything was great except for the room service

had promised our son, after an early start and a transatlantic flight, room service and a movie

the gold experience room service had us waiting one hour for coffee pods ice and sugar

a suite with the cinema

staff - from front desk to valet to room service were exceptional

room service was fabulous too, lots of choice, amazing quality & arriving promptly

we used room service and in room dining quite a bit too

hotel is magnificent: location is great super clean room service is amazing food is delicious good value for money rooms are very comfortable staff is

room service was delicious, room was amazing

room service food was amazing

we enjoyed the breakfast room service

the eggs benedict mentioned men received for room service in the morning was probably the best i have ever had, as agreed by my friend

room service for meals was excellent

also room service for breakfast was prompt and very good

very good room service

great room service

delicious meals from room service

room service was 5 star!and wonderful staff.

also, the food was great and hotel employee in room service, was so very thoughtful

i couldn't see any milk/cream either though i am sure room service would have provided it

room service is super fast and good priced

der of cold milk was

no room service.

were disappointed that the pub was closed on sunday and that there was not any room service on sunday as well

is really minor but we ordered room service and instead of a pass-off at the door the rep kinda pushed right into the room, was a

room service was delicious

30am) and they had room service come to the room to pick up the food to heat it up for me

location is incredible. so comfortable! room service was lovely. gorgeous amenities .

would be nice to have extended hours on room service

very clean above expectations from all levels of service room was very comfortable well laid out room service was exceptional we did not try the restaurant itself but the room service was great as

room service was a little pricey though with their service charges.

we did miss room service by 8 minutes but the person on the phone was so heartwarming nice

exceeded my expectations from the check-in, the room, the pool, the restaurant, to the room service

lastic containers), but the other meal did not

options on the television ie// netflix, bluetooth -the room service staff were great, however the staff at the reception could have been more friendly and

the rooms were clean ..the room service was good wasn't amazing but it was good..

service was poor, very slow, room service and bell man

i had room service and the food was just fine.

the room service was perfect, the rooms were cleaned a lot of times during the day and it s like a