no food for sale and pool was not operational

the kitchen is awful

it at all i've booked to return in april the veiws day and night are breathtaking lovely cooked breakfast well worth the money thank you courtney for being a fab host see you next year from team

my very picky 6-year-old cleaned his plate at dinner and breakfast

waterboiler or kitchen plates, cups to warm something or drink something

i didn t have wifi because i forgot to ask for the code when i checked in

the wifi works and it's quiet and nice

terrible wifi connection

for money, with wifi, fridge, and all the basic essentials needed

no desk or chairs iin the room. poor wifi.

the customer's service was excellent , especially the in room service, love it

room service: i ordered the burger with no mushrooms

comfortable beds, great room spaces, great room service, and good food

room service was good as we didnt wait long after ordering

the breakfast was awesome and the room service was magnificent. all that i expected and more.

room service staff were incredible (ms williams) was amazing at making sure our requirements were (+) it was nice to get room service (+)breakfast was served on time and the room service was ok although you are charged when kitchen only in short walking distance (-)restaurant upstairs had to pay service fee for deliver for room service

staff were lovely and so so helpful especially kim who served our breakfast

location and wifi

the kitchen i was told was out of service

the wifi speed

all in-house dining had to be room service too due to elevator issue so didn’t get to experience other facilities

no room service menus in the rooms

to add to my disappointment i called and ordered breakfast (room service) at 7am sharp and was promised to be served within 20 minutes i left the room at

have to pay for room service to bring breakfast to you that you’ve already paid for

room service breakfast

options which were included in the stay all staff were friendly and courteous food offered for room service was

service was great, restaurant and room service and the front desk immaculate.

room service was amazing all of the employees are friendly especially andreas he assisted us so

front desk and room service teams were amazing. poolbar was awesome.

good service and room service was also good

long awated room service

room service and staff members.

from checking in to checking out, dinner, room service. everything went great

room service staff were pleasant

room service staff was very

the location is perfect, the property is beautiful and breakfast was amazing

good continental breakfast with delicious warm cakes, fresh juice and choice of eggs

amazing location, spa was good, nice and quiet, well maintained pool

there could be a few more loungers near the pool

breakfast was lovely, view and location is stunning. staff very friendly.

elevator was out of service, room service was poor

room service was prompt

one night we called for water at room service shd we were told that they are not delivering water

there is no late night room service or mini bar which will take to next level.

unable to order room service, the bathroom was a bit dated and the shower did not work properly

great room service

someone entered our room at 6pm, saying it was room service, despite having the room cleaned earlier in the morning which was rather odd as i was

in kingston in a safe area very close to the car rental place modern and clean facilities, with room service close to emanicipation park a very nice place to stay in

room service stops at 11pm

they kept messing up the order with room service, the music at the pool side was not authentic, some staff were friendly but most were

no tv, but there is wifi

wifi is poor, though i'm sure this is out of their control.

make certain you have the wifi code prior to arrival or you will have no way to communicate

wifi weak.

the staff were helpful and friendly! the downstairs decor, pool and ambience was pleasant!

the breakfast was delicious, and i had jamaican and american style breakfast

breakfast was mainly jamaican, which was good, and plenty of it, for those who don't like jamaican

the pool is cozy, and the breakfast was very tasty

the bed was small as it was a twin bed. breakfast was good however more fruits could be offered

breakfast - lovely garden and great pool which we enjoyed using to cool off at the end of the

a swim in the nice pool cools you down

the breakfast was delicious and the talks with gilian were so interesting and nice

he will offer you a healthy breakfast for a day of lounging at the pool with a good talk while playing with the dogs, or he

breakfast was tasty and healthy, almost from the farm to the

had a shower on leaving day but slipped upstairs nesr the pool and slid down the stairs

had a shower on leaving day but slipped upstairs nesr the pool and slid down the stairs

there could be more interior on bins on the pool floor and roof top

pool and beach area are awesome

small pool and big chill zone

the room service was very prompt

it's alot of food served on time with room

he easily understood my needs to book in late and for a late check out

, laundry breakfast was excellent

wifi kept cutting off

however 3 room upstairs did have mini flat screen with cable and great wifi

kitchen facility was a little disappointing in that we were not told about the utensils, so we

loved the big room, two balconies, kitchen and the great view

place was a dump ,outdated furnitures, no cable tv , wifi was dodgy

-fi, kitchen,etc)

the flowers in the room and the ones that come with room service

room service charge is high, considering what the locals are paid the costs charged do not reflect

quality was great. bees were a surprise but did room service.

disappointed that the spa was not available due to works

very sereen, great accessibility to beach and activities (such as kayaking, gym)

place was clean and comfortable and the kids enjoyed the pool

the smart tv really helped kids wind down every night

the smart tv really helped kids wind down every night

place was clean and comfortable and the kids enjoyed the pool

provided parking for guests

the pool

the rooms needs cleaning, the bath in 53 needs scrubbing, the kitchenette cupboard need fixing, in other words, the place was run down

i like the environment, the quietness, the pool etc...

hotel physically needs upkeeping

walls roaches in kitchen housekeeper needs to pay attention to walls and patio areas the rooms need

didn't like that they had no dryer in the room they did offer rags you had pat to get room service they were short staffed they are place where alot of weddings are held there and for

no room service available

didn't realize there were no phones in the room, so had to go front desk to order room service

room; modern bathroom; courteous staff; not far away from shops; pool was fine; availability of room service and spa

breakfast was excellent and the location was ideal

pool needed more maintenance, not clean enough in our opinion

i was disappointed that items on the breakfast menu were not available, i

i have zero complaints about this property beside the wifi was a struggle

breakfast was good

staff were great. rooms were lovely. breakfast was nice.

cozy clean apartment. well equipped kitchen. attractive grounds.

i used the resort's laundry service, they were courteous and fast

the resort has a pool with a mini water slide and a bar with live music at night

the kitchen is equiped with a fridge and a stove

towel & bed linen change when requested, kitchen equipped with everything to prepare my meals

only thing balcony needs a little touch up and we were told pool closed twice so we never got a chance

of our stay was the tremendous staff, down to the check in clerk michael, the waiter(rohan), and room service attendant (-)didn t like that there wasn t any room service and that there was a large garbage container to empty things from my hotel room (-)i don't think room service should be knocking on the door before 9 am. (-)the room service and wi-fi

parking was limited at times, and hotel was busier than normal as there was a lot of activity going

excellent love love breakfast

needed to watch a game and they went above and beyond to get the channel n tv set up with breakfast on door to enjoy the game

-no extra sheets or blanket -parking was also a bit tight one

you have to buy the water from the front desk also there s no room service

room service was on point

check in was very quick and easy and the room service was

it was a comfortable stay. there s a bar, restaurant, and nice pool side to relax.

the scenery was beautiful from my room and the breakfast area and outdoor bar is lovely.

we liked that room service was respectful of our stay and the location was within reasonable distance from the

no pool only a pond with water that looks like pool

food from the restaurant is awesome, love the bbq fried chicken and the continental breakfast and oh my can't forget about the coffee

portion too small the menu needs to be changed daily the pool was dirty needs to be cleaned daily and limited alcohol and drinks to be purchased need more

bed was uncomfortable, pool was too cold

very clean, beautiful property, excellent wifi

the bedroom are stunning and i love the pool

wifi could have been better; ac leaks attended to properly

where situated, the grandour of the hotel. beautiful pool and grounds.

slipped on the balcony despite being

the rooms, the swimming pool area, the surroundings, the views,

- staff was super friendly and service was great

the view from my room and the pool area were stunning

location is fantastic, with beautiful views, a lovely pool and big terrace

ank you all) - pool, breakfast and bar area and the roof top are awesome - we loved the view and location; great

the few times we engaged with any service it was pretty slow - from check-in to room service.

ordered the breakfast as room service and it was one of the highlights of the day

i recommend ordering room service breakfast in the room at least once, if you stay in the rooms

the hotel facilities were also pretty good and the breakfast was great

ordered the breakfast as room service and it was one of the highlights of the day

breakfast was phenomenal, delicious and healthy

breakfast was could take a little improvement but it was okay with great security

the lovely pool, the awesome breakfast, beautiful surrounding flowers. the staff was great too.

breakfast available made to order

breakfast not included

the pool

nice pool area, and museum type common areas

towels were dirty and floor need to be sweep. the wifi system was not user friendly

loved the building, the staffs was amazing, even though we didn't get to use the pool due to maintainance working there but our overall stay was amazing

comfortable room hot water swimming pool

are comfortable enough could do with updating the kitchen updating as its tired there is a room service for food and the food is really lovely the reef at the front is great lots of fish to

gardens and sea front amazing food was delicious order room service or eat at

they also do room service

room service breakfast was a dream, overall everything was value for money

& bar facilities are minimal and inflexible, but there is a reasonable local choice at all price

room service was always fast no matter what time of the night it was

enjoyed the cleanliness of my room daily by house keeping and the breakfast in room service was so delicious

the room service and restaurant was good

was clean ,staff are very friendly , there breakfast was very delicious, there security guard on site was very respectful

the wifi system was a problem