the grounds are lovely, there s even a pool

the history of sunset hill house and the telephone booth plus the common area to play pool

no breakfast. pool chilly. staff very nice. quiet.

there is no room service

my own garbage there should be a small discount on their pricing if there's not going to be room service i don't smoke and it seems everyone there

even though we are in a pandemic and couldn t get room service i was ok it that

couch very uncomfortable n one room got but the others stay cold only real heat was in the kitchen

we could hear the next room snoring all night, the the kids up and screaming all morning

we used the pool which was a perfect temperature

the only thing i would add is more parking for vehicles

helpful staff, comfortable rooms, we especially liked the indoor heated pool for the children

breakfast was great! many options to choose from.

scraping the snow off the parking lot at 4 am was annoying

cute hot chocolate/ coffee bar in the main lodge

were assuming we were staying at the location with an indoor pool

clean nice breakfast nicely decorated

had a nice complimentary continental breakfast with one hot item

pool

our kids loved the pool, playground and facilities

the pool is nice and clean

ac didn t cool it off and the pool was filthy

wish they had more facilities to use and their pool being open during the winter would be nice.

nice looking with play area, pool, and fire pit

there are a few great restaurants in the hotel and there is room service, but it s all pricey

i called room service and no one answered

ordering the food as a room service, given the price was pretty unfair

room service for food

view was wonderful and the staff was exceptionable - two of them stood out hotel employee from room service and hotel employee from the cave - they made our stay even

clean fridge, microwave.....nice and clean, firm, comfortable bed, strong wifi, very good price.

kids enjoyed the playground and pool

wifi was terrible , couple of stains on the sheets, poor tv cable , snow slid off the roof onto my

the breakfast had a very good selection the kids liked it

pool, fire pits, playground were great for families/kids

waitress was not only waiting on our table (we are her only table) but she was also delivering room service dinners so it took quite a while to check on us to see if we needed anything like (+)room service was quick and with 2 little ones it was so helpful (+) while there, we did enjoy a nice meal thru room service and relaxed in a very comfortable king bed, large bath, and full size sofa that (+)loved the room service, the look and feel of the property, the view was amazing from our bedroom (+) on site restaurant was very covid friendly and they offered room service (+)the view from the property was beautiful. room service was priced well. very relaxing place. (-)restaurant and bar not open no room service (+) room service was exceptional (-)room service was very difficult to obtain (-)nothing i didn't like i just wish the room service menu wasn't the exact same as he restaurant

so many amenities and activities for the kids and family

drinks at the pool bar were a little pricey

full calendar of engaging events for adults and kids

distance to parking lot unpleasant in the cold and with kids and luggage.