room service menu could be better

view, the smell of the lobby, the amenities/activities, snorkel gear rental, staff, kids loved room service, the cozy bed, the quietness of the resort

t good

room service was excellent very prompt

breakfast by room service was excellent, very pricey thought

diversity of room service food menu

room service/condition, hotel location are very nice for me. and amenity is also good product.

in room service food was not up to standard especially the lunch the worse sushi i ever eat in my life

service, food, location, kids camp

the long breakfast queue, took 30 minutes to get a table.

great for kids

great for kids

we loved our stay and my kids are already plannning our next visit

we loved our stay and my kids are already plannning our next visit

all the amenities and pools, location of the resort. private lagoon.

fun pools for the kids

the kids loved aunty's beach house and all the pools

ocean view and the swimming pool was clean and the spa

although we were upgraded to a 1 bedroom ocean view and it was a beautiful hotel our kids and grandkids were at aulani so we walked to that location a few times during the week

complimentary breakfast was excellent! also room service.

didnt like there was no room service, there was no maid cleaning service unless you make an appt for one 24 hours prior, i

due to virus, there was no house keeping or room service.

scheduling room service was a headache when it's normally a day to day thing; unless you put a do not disturb

at one point there were 13 kids in it

location was great the hotel was nice it was a pain that we had to pay for room service (cleaning) so we just cleaned ourselves (-)room service (and is overpriced if you ask for a change of towels) not a clean room (-)no room service as i was sold

we enjoyed the lobby

arbucks, stores) and the pool

lastly the pool is only open til 7pm and there was no hot tub either

my favorite part about this hotel has to be hotel gym and hotel gyms are not my favorite but this one has the necessities

we had room service twice

great room service

the room service lady was very polite as well, and we saw her several times in passing through the

burnt toasted cheese sandwich from room service

however they provide a single use disposable coffee cup on their in room service tray along with a plastic wrapped package containing sugar sachet and creamer sachet

breakfast was served with love every morning and was delicious

breakfast offered may not be to average american taste but its a perfect balanced start to the day

beautiful place , historic building , nice breakfast and garden!

the home-cooked pancake breakfast with bacon were excellent

made-to-order breakfast each morning was amazing

size of the room, have the full kitchen, washer and dryer

having a laundry room with a washer and dryer was a nice amenity for the suite

slide for kids open 11-2 only 3 hours no valet parking at lagoon/grand waikikian

it included a full kitchen, washer/dryer, huge bathtub and large bathroom with shower, living room, and dining room

the apartment we stayed in was well set up and very comfortable - full kitchen and modern washer and dryer

i wish room service had better choices.

no room service

pool is dated, looks 1970s, main complaint: no room service

best ribs i ve ever had from room service

the polite and kindness of the front desk staff, and the room service.

hotel, clean, comfortable beds, pool is small, waikiki beach is a bit distant, but quiet

we didn t use the pool, gym, anything other than the room

the pool was just ok, shades early and there wasn't a hot tub.

are extra costs for using: pool, gym, wifi, towels

pool area also great

we had one day that we had our room serviced and amenities that we paid for.

room service not available, although housekeeping & bellhop come into your room

there was no room service

no room service

advertising room service and spa and wellness. none of the above exist.

i didn t receive room service one day after asking for it in the text and going to lobby to ask again

ey give qr codes for guest's convenience but i didn't try it)

the room service food was fantastic but ordering it was a little difficult via their app

breakfast can be like room service

the room service qr code wasn't working so i couldn't order room service easily

no shuttle service to beach and other areas. no room service.

room service close at 9:00 pm

the room service was amazing and so thoughtful!

the only thing i didn't like was room service was suspended due to covid.

no room service after 9 and only 2 tiny bottles of water in room

no club soda or seltzer water available from room service.

room service foods was not enough for me.

room service was good too

twice a day room service, and exceptional friendliness and service

fast and excellent service everywhere from bell boys, room service, restaurants to consierge

breakfast was poor. room service didn't't happen.

instant coffee packets in the room but room service was always there to give additional

staff free drinks happy hour cleaning room service locality beach shopping wow room cost too expensive

you could order from nearby restaurants, but no traditional room service dining.

i didn t like how unfriendly the front desk ladies were and the room service food was nasty as well and to expensive

family and i felt disappointed in the lack of amenities no room service no more breakfast by the pool bar no comps to voyager for the inconvenience of

fantastic room service

could have more choice of late night food at the hotel, room service maybe

would have been nice to have options for room service

my stay will go again, just a bit more clarity on room service charges would be helpful

restaurant closes early so no room service after 20 pm

the restaurant was innovative and fresh cuisine that also offered room service

location. swimming pool. ac. room service. bathroom design. friendly staff

the shower bath room was full of sand and the air conditioner did not work at all until room service came twice o fixed it on the first night

was not overly comfortable and getting room service was not easy, but honestly super small issues

no room service.

would have been great to have room service.

only complaint was that it took room service more than one hour to deliver wine glasses

free slippers and free water bottles!pool and jacuzzi and awsome daily room service!

no restaurant for room service.

have like to have a room service option, and earlier hours for the pool/beach towel service

room service menu had limited selection.

also there is no room service in this hotel which was disappointing

room service but that is understandable

there is no room service available however lots of options for food within an easy walk.

to say that i was a bit surprised to pay $12 for room service coffee only to have some very cheerful guy deliver 4 keureg pods

room service wasn't available when we stayed, which was fine as we were happy to go out for dinner

room service

room service jacuzzi broken one elevator on end was scary with rattling and food malfunctions

i wish there was room service

- room service comes late in the afternoon (3pm) (-)no room service (+) view, room, room service was so fast, pillows were great, walking distance to everything (-)menu in restaurant/room service could be a little more extensive (-) room service neglect (+) size of room and overall design cleanliness - excellent room service (-) the room service menu in the room is just breakfast but very pricey (-) only serves breakfast, no other meals or room service available (-) we chose the hotel expecting room service and breakfast as advertised but we were told the restaurant was closed due to covid (-)no room service, no pool, no restaurant,

early check in

they accommodated me with an early check in

on the lobby level is the outdoor seating, bar, pool and heated spa where we hung out during happy hour as we listened to the live music at night

not deep (great for my kids), excellent enough for an afternoon splash and cool drinks

heavenly

well located for walkers, small colourful hotel and nice staff, felt safe and room service was made everyday

can hear room service in the morning, which isn't their fault, they need to work and socialise

+ service was great, really nice room service staff, they are polite and attentive

tached restaurant) can deliver to front desk for room service delivery including $5 daily voucher

the staff is responsive to room service requests, and the room itself is no-frills and charming and pretty adequate

clean, room service daily

clean. regular room service

the room was spacious and pretty decent views as well as a full kitchen with a large fridge which kept our leftovers ready for the next day

friendly, helpful and went the extra mile by advising on specific requirements and organising a late check out with the next shift at no extra charge

i am going to pick on anything, the only thing that they did not have was room service & a microwave

room service. i wish i had more options not just maui brewery.

of room service and minibar which meant you needed to go out of the hotel late at night to get a drink

i would recommend room service

glass cups, not plastic. also instant coffee and real milk. room service would be awesome

location is perfect, room service is perfect.was better than expected.

no room service without prior request

loved how close the hotel was to the beach and how the room service were always cleaning our rooms

you have to ask in one day advance for room service clean and always asking for towels and toilet paper daily

there was no 'room service' as such - just fresh towels and rubbish removed

room service options a bit thin

good room service food ask for their specials

indulgent vacation foods a wonderful club, talented live entertainers and very fast and efficient room service, valet and onsite dining

room

order room service one night and by the time it got to my room 1 hour later it was cold i wasn't

be good if room service went a little later

i was disappointed there was no was room service

as separate hair conditioner, bath gel and a vanity kit not sure if cause of covid there's no room service, but expected that as well expensive parking, but this is the case for the entirety of

no room service

also, no room service is offered

room service very good

no daily room service

room service was great the first 3 days but slacking the rest of the week. pool kept clean.

bed was small and not really comfortable and additionally the hotel didn t have room

room service does not show up in 4 nights stay

room service are usually delayed, we went out in the morning and came back in the afternoon and the

that was a bit confusing was how to order room service

room service! cleaners didn t come everyday! long line at lobby!

room service setup could be better

room service/ menu availability.

a lot of restaurants in the hotel and near it the only bad thing was that the hotel didn t have room service

the room service / food was so expensive. too expensive. but then again its hawaii.

room service is terrible :

was very easy and fast, room view was spectacular and the room service staff was so friendly

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