scheduling room service was a headache when it's normally a day to day thing; unless you put a do not disturb

complimentary breakfast was excellent! also room service.

didnt like there was no room service, there was no maid cleaning service unless you make an appt for one 24 hours prior, i

due to virus, there was no house keeping or room service.

friendly staff, clean room, wide variety for a delicious breakfast.

we loved our stay and my kids are already plannning our next visit

we loved our stay and my kids are already plannning our next visit

great for kids

great for kids

staff and service, have young kids and older both had a great time

the whole experience, just a swim at the beach and watched a beautiful sunset, but if i was with kids and/or grandkids, i think this would be a very special place to stay

kids were very happy about the water splash area and we were very satisfied about the service

the water park and the beach.

the fact that the kids had a ball.

room service/condition, hotel location are very nice for me. and amenity is also good product.

diversity of room service food menu

in room service food was not up to standard especially the lunch the worse sushi i ever eat in my life

only bad thing was the service at the adult pool was very very slow

the rooms and the adult pool

location was great the hotel was nice it was a pain that we had to pay for room service (cleaning) so we just cleaned ourselves (-)room service (and is overpriced if you ask for a change of towels) not a clean room (-)no room service as i was sold

gym was brilliant and pool area too

pool staff are nice

lastly the pool is only open til 7pm and there was no hot tub either

very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry

we had room service twice

however they provide a single use disposable coffee cup on their in room service tray along with a plastic wrapped package containing sugar sachet and creamer sachet

no breakfast choices on property except coffee shop in lobby or room service.

the meals are also beautiful whether room service or a quick bite at the pool bar

great room service

pools and lagoon is in close proximity to the ge tower and so convenient for our kids

tchen & laundry

the beach is great for kids and adults

having a laundry room with a washer and dryer was a nice amenity for the suite

the other 2 were kinda far away for a night swim with kids

no room service

to give a care for a beach towel, long lines and only one restaurant for room service as well room service wasn t

best ribs i ve ever had from room service

expensive, room service particularly the food was really good, the view was really nice the room itself was

i wish room service had better choices.

no room service

we had paid for full room service but what we got was hallways littered with rubbish and dirty towels

also, even with the do not disturb sign, there were several interruptions from front desk and room service

advertising room service and spa and wellness. none of the above exist.

we had one day that we had our room serviced and amenities that we paid for.

fee did not provided any benefit other than pool towel

everything! the staff, pool, price, location, buffett and cleanliness!

property has a full gym, movie rentals for free, and a salt water pool that provides plenty of sun and shade

the pool was just ok, shades early and there wasn't a hot tub.

hotel, clean, comfortable beds, pool is small, waikiki beach is a bit distant, but quiet

wish the hotel served breakfast but you can always use room service

room service one time cleaned my room but forgot to make my bed

the front desk staff was very nice, during check in, helping with room service orders, and check out

breakfast was good! room service was great and staff were really nice!!

the room service menu was a little limited and closed early, but the abc store on property made up for

would have been nice to have options for room service

the room service food was just ok

my stay will go again, just a bit more clarity on room service charges would be helpful

that much of an inconvenience but was odd that there was no in room service between 10

room service, bar closed after 10pm, hotel beach is not so good but a fairly good section of

excellent room service and copious amounts of toiletries provided

staff, clean facility, top notch room service

fast and excellent service everywhere from bell boys, room service, restaurants to consierge

room service foods was not enough for me.

the big let down was the quality of food from room service which was basic, bland and very disappointing

no room service to clean rooms

had a lovely time in waikiki however sometimes our daily room service was questionable

instant coffee packets in the room but room service was always there to give additional

breakfast was poor. room service didn't't happen.

i didn t like how unfriendly the front desk ladies were and the room service food was nasty as well and to expensive

the food from room service was also extremely disappointing for the price

in room service food was awesome along with the staff from beginning to end

no shuttle service to beach and other areas. no room service.

no room service after 9 and only 2 tiny bottles of water in room

the only thing i didn't like was room service was suspended due to covid.

room service and the onsite restaurant were expensive

free slippers and free water bottles!pool and jacuzzi and awsome daily room service!

only complaint was that it took room service more than one hour to deliver wine glasses

the only thing missing was room service.

needed room service

there was no room service!!!

the room service is too expensive

oceanfront balcony, great room service, rfid bands that you can wear to pool, beach access, small mart where you can purchase

there is no room service available however lots of options for food within an easy walk.

not room service

room service jacuzzi broken one elevator on end was scary with rattling and food malfunctions

i wish there was room service

to say that i was a bit surprised to pay $12 for room service coffee only to have some very cheerful guy deliver 4 keureg pods

room service wasn't available when we stayed, which was fine as we were happy to go out for dinner

room service

the restaurant was innovative and fresh cuisine that also offered room service

restaurant closes early so no room service after 20 pm

location. swimming pool. ac. room service. bathroom design. friendly staff

the shower bath room was full of sand and the air conditioner did not work at all until room service came twice o fixed it on the first night

was not overly comfortable and getting room service was not easy, but honestly super small issues

we found that a large bag of snacks we left in the room just disappeared, probably took away by room service as trash

tached restaurant) can deliver to front desk for room service delivery including $5 daily voucher

room service had to be asked to service our room and staff interrupted our sleep several times to

can hear room service in the morning, which isn't their fault, they need to work and socialise

the room service folks were communicative and were able to switch out towels when we requested

- room service comes late in the afternoon (3pm) (-)no room service (+) view, room, room service was so fast, pillows were great, walking distance to everything (-)menu in restaurant/room service could be a little more extensive (-) room service neglect (+) size of room and overall design cleanliness - excellent room service (-) the room service menu in the room is just breakfast but very pricey (-) only serves breakfast, no other meals or room service available (-) we chose the hotel expecting room service and breakfast as advertised but we were told the restaurant was closed due to covid (-)no room service, no pool, no restaurant,

the room had so much space and they were so helpful with early check in and late check out

great rooms, wifi, staff, location

they accommodated me with an early check in

we had a view of the lounge pool + some of the beach

staff was awesome as well as the breakfast

made-to-order breakfast each morning was amazing

beautiful place , historic building , nice breakfast and garden!

healthy, simple but very filling home-cooked breakfast

large rooms were amazing, our bed was very comfortable and the breakfast on the terrace was delicious - we will dream of it, as well as of the beautiful garden

not much selection from room service menu

no room service, restaurant or cooked breakfast. not beachfront.

room service. i wish i had more options not just maui brewery.

glass cups, not plastic. also instant coffee and real milk. room service would be awesome

no room service

room service options a bit thin

indulgent vacation foods a wonderful club, talented live entertainers and very fast and efficient room service, valet and onsite dining

good room service food ask for their specials

room

order room service one night and by the time it got to my room 1 hour later it was cold i wasn't

you have to ask in one day advance for room service clean and always asking for towels and toilet paper daily

there was no 'room service' as such - just fresh towels and rubbish removed

location is perfect, room service is perfect.was better than expected.

loved how close the hotel was to the beach and how the room service were always cleaning our rooms

no room service without prior request

no food room service. breakfast was very expensive.

as separate hair conditioner, bath gel and a vanity kit not sure if cause of covid there's no room service, but expected that as well expensive parking, but this is the case for the entirety of

the room service still needs further improvement

be good if room service went a little later

00 for a night and the place has no room service

clean. regular room service

the staff is responsive to room service requests, and the room itself is no-frills and charming and pretty adequate

clean, room service daily

the view of ala wai canal, golf course and surrounding area as very good.

the balcony was small but nice and the view over the canal and golf course pretty good

bed was small and not really comfortable and additionally the hotel didn t have room

sure that there s something even if it s just three items it s available for delivery room service it doesn t have to be expensive it doesn't have to be extensive but when you re

room service does not show up in 4 nights stay

no daily room service

room service very good

room service are usually delayed, we went out in the morning and came back in the afternoon and the

the room service was excellent

that was a bit confusing was how to order room service

room service and housekeeping were also

the breakfast room service meal was not as good as the dinner room service meal.

room service is terrible :

no room service

hotel was under strike and there was no room service on the last day or parking valet although we paid for it

the room service / food was so expensive. too expensive. but then again its hawaii.

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