room service

facilities and room service

ad two grandchildren with us) * the daily room service was excellent

would've been nice if there were room service but it wasn't such an issue

were very good value with plenty of choice

room service - no water - no roome service - no proper tv connection locked usd slot

no room service

the room was perfect size for a couple, room service was excellent and bed was very comfy

only issue was they give a room near the bar which was

the rooftop bar and complementary minibar were great too

fantastic rooftop bar with excellent service, which was an extra bonus

i wish the rooftop bar was open but understand not open as due to the season and weather

stinking rooms. bathroom was good. dusty. no room service. no staff at desk. gloomy enviroment.

the room service is very pleasant

fridge/kettle and room service would be expected for a hotel that is 4 star - but not essential

staff did not communicate critical information like wifi upon checking.

when we arrived at 23:00, the reception and the bar were full of people

is not close to nice restaurants, in case you do not feel like walking, but the quality of the room service is excellent

perfect room service, swimming pool, great breakfast, ideal parking in front of the hotel.

one night we had room service and the food was tasty

room service hung up on me twice when i called and asked them to come retrieve a dinner tray

breakfast, we didn't take it, so i could not tell anything about it, but we took dinner with room service, and it was delicious

room service could considerably improved

room service doesn t even knock before coming in for cleaning

the steak we ordered for room service was ok, came a little cooler than would've liked.

the only thing i had a compliant about was the room service - not the service itself as fatima was lovely but the food was not good at all

rooms but dogs not allowed in any of the public areas, such as the bar, so we had to resort to room service or eating

the restaurant had limited opening and room service only between 20

is no bar or room service

many choices on room service and the restaurant is basic

room service app not working. couldn't connect to wi-fi for more than 1 person in a room.

room service was more than perfect

the information for the room stated online that there was room service, yet there was no indication of this service in the room

rooms were clean, there was daily room service and the hotel was very well linked to the city centre by metro

13 - i was charged 13c for a call i made to room service who informed me that to get drinks, i also had to buy a meal - english speakers are

when we asked room service to bring us 2 cups of coffee, they said that the hotel doesn t provide room service,

after a long day of sightseeing and just wanting to eat some food we tried ordering room service, they wouldn't pick up assuming they were busy, we head down

the room service food options could have been better.

we arrived quite late

room service food was terrible, salmon was fat and salad was full of

everything was excellent, starting from the reception and room service

excellent room and room service. parking deal was also good.

it was a very nice hotel, room service was delicious. nothing bad of my stay.

of the food ordered from the room service

d it also does room service) and then the room itself

room was big and comfortable, great room service!

interior of the hotel, it's own dedicated public restaurant inside the hotel

room service is quick but the quality is not great

friendly staff with good room

the room was very spacious and room service was excellent

mini bar was well stocked and room service was fast and delicious

it's on a quiet street with a local wine bar directly opposite

location, great room, perfect rooftop pool, helpful attentive staff

the room quality and the rooftop pool

little pool

lovely having the pool on the roof, a coffee machine and great views of city streets

the pool area was a bonus, and a real treat

wellness & gym are small but functional

we didn t take the breakfast or spend time on the roof near the plunge pool

great hotel, friendly staff, well equipped gym and sauna.

the sauna and pool could have been warmer

hotel s bar, cafe de las horas is terrible

roof top bar was not a roof top bar, it was a roof with room service that was extremely slow

as it was pretty quiet the bar man wasn t always available as i believe he would have to do room service too but you can always ring reception so he can come up and assist you

t they have a small menu for food for room

everything about our stay was impeccable, from the communication with the staff, the room service, cleanliness, comfort and location

roof bar closed 2 nights running, so only room service available for end of day drinks

bunk beds unfortunately we couldn t avail of the top bunk as my kids move so much at night and there was no side rail on it or ladder to get up/down

roller, bag, etc

location, ideal for exploring the old town, close to buses and metro, the kids loved the themed

because the kids like harry potter, i asked for that room in advance via booking

because the kids like harry potter, i asked for that room in advance via booking

breakfast room service was absolutely wonderful

room service menu order was a bit small and disappointing

the room service

no snacks

we ordered room service breakfast which was amazing

the hotel was spotless and prompt room service

i didn't find the room service available.

no kettle or facilities in the room and can t order hot drinks on room service

spa facilities, restaurant, bar and room service shut down due to covid

gym/spa was closed for 2 days external building work didn't allow us to sit outside for two days

and the staff especially at front desk and room service were amazing too

perfect lokation, room service.

daily room service if you would like

top, very clean room and super welcoming also to our cat :) especially room service was very accommodating to our

very thin walls, so you can hear everything - and there was a lot of kids from school trips in the hotel

room service a bit too persistent - didn't need room cleaned every day and wanted to sleep in some

room service absolutely appalling, literally the burger came straight out of fridge and lasagna

no restaurant or room service, and bar service hit and miss

receptionist is the one attending the room service

however the food delivered by room service was overpriced and simply bad

great location, daily room service

a bit tiny. wifi is weak. bathroom lighting is not bright enough

wifi connection is poor

location just hidden from the crowd, but perfect walking distance to everything, and excellent wifi

fi) was very-very poor

almost everything! i wish there were more hours for room service.

ud american kids v drunk) - the room service menu v limited

shooed them away from congregating at the front of the hotel

room service selection was limited

only issue was they didn t have enough options for room service

everything was perfect especially the breakfast

reception, bar, room service and breakfast

room service was excellent

no 24hr room service

no tea making facilities but tea from room service was cheap

the mirador restaurant and room service quality also first-class

only bad experience here was to do with the room service (which isn t actually run by the hotel) (+)best reception team and cleaning room service! (-)more choice needed on the room service. the options are rather bland. (-)room service was closed by the time i got back (-)at the hotel only opens during weekends (so no room service either on a wednesday night but excellent restaurants available in the area) (-) - the room service together with the breakfast was the biggest disappointment (-)room service available both days we were there (-)view only walls outside no catering except breakfast which was very good could ask for room service but we did not do small fridge in room but not very cold we only had a couple of small (-) also there was no room service after 5:00pm (-) no room service or restaurant available after

fantastic restaurants nearby to meet your needs, we loved our dining experience on a roof top bar near by over looking the plaza

customer service from the reception staff, comfortable bed, fast wifi and a delicious

good wifi and accessibility to it

wifi is a bit iffy

only slight issue we had was that the room service (food choices) weren't great and the rose selection in the bar was terrible (+) room service the next morning for breakfast was great & so fast (+)great room. great location. very friendly staff. and excellent breakfasts from room service! (+)room service and roof top (+) 24hr room service available (+) towels were fluffy and big enough, room service was very good (+)great central location. very clean room service daily. (-) towels replaced by room service were dirty ones (-) before we arrived i emailed and asked if they could do champagne in room service and they said they could and suggested not ordering in advance because there would be

had two rooms down the hall from each other which was perfect with kids

we did not use the pool itself, but the pool area at the roof top was perfect to enjoy the sun

small plunge pool with loungers outside

so spacious and well done with the tv and kitchen as room divider - this varies per room

no room service for drinks or food available

we had a lovely room with a balcony , very comfortable , daily room service which kept the room spotless

rooms were kept spotless by room service

very comfortable beds, frequent changes of bedlinen and towels, room service every day

wifi could use a bit of an upgrade, as it s quite slow

room service was also a bonus

the breakfast was pretty good, and was served in the

wifi connection was poor, i would not rely on the wifi if you don t have data

i recommend 100% clean service, comfortable room, wifi excellent

wifi is perfect

tea/coffee making facilities in bedroom - i missed that wake up coffee without having to ring room service

didn't see anything about room service

location and breakfast was great . great ac in bedroom and daily room service very good.

no room service

the staff is super friendly and helpful , the reception staff , the breakfast and bar staff and the housekeeping staff

hank you ), good breakfast with plenty to chose from, nice people at the

to the action/interesting buildings/restaurants, in city center, cozy bed, room service the best

also i ordered water from room service and past one hour and water never arrived

there were no vegan or dairy free options in the bar/room service menu.

ception, room service, cleaning), very clean and quite rooms, i would definitely recommend that hotel to

was too small for the price, bathroom didn t look like in the pictures, no room service, restaurant menu not diverse enough - hardly any veggie options

it was always packed with a lot of locals and when we tried to call in room service, we were asked to come downstairs to eat as the staff is to busy with the restaurant

tasty and sophisticated restaurant and bar downstairs, available for room service

wifi was glitchy but otherwise, all was lovely.

it would have been nice to have breakfast included. pillows a little too high.

the wifi was weak and sporadic but maybe it is just worse on the top floor where my room was

wifi was great too, even when i needed to work for a couple of hours

layout of the cr, not so fast wifi,

wifi was weak at times. bathroom soaps tiny.

r working from the room), friendly staff

room service was too basic and tasteless

tea and coffee room service amazing and no charge

excellent room service

we weren t made aware of this with the booking but the room service was excellent

while pricey soft drinks and coffee are free in mini bar/room service - a nice touch

also on day 2 they forgot to provide the breakfast order form for room service so we had to go to the buffet downstairs when we rather have room service

it had an amazing breakfast, efficient room service, great location and comfortable bed

room service food was below

room service took 2 hours to bring a drink

room service and amenities were good and quick

they problem is the wifi, it's to slow we couldn't connect when we are in our room

breakfast was excellent!

there were opinions about poor breakfast - not true

wifi was impossible in the room, and i was in the first floor, so imagine in other apartments

poor wifi.

every little detail taken care of, very tasteful interior, very much comfort, great menu and best room

room service has mostly sandwiches and pizzas, and the breakfast could have been more diverse for

when i ordered breakfast for room service the bacon was not cooked at all.

of basic facilities in the room like a kettle or complementary water in a very warm room and no room service after 2230 are the reason why i have given my rating

also, a lot of noise every day from inside when the room service starts, usually at 8 am, it definitely not the time i would like to wake up on

the pool didn t seem very clean.

it even has a small pool and a kitchen right next to it

the hostel has everything you need a kitchen, pool, relaxing garden, and the rooms are very modern

lovely little garden, even a pool

the pool can use a bit of attention

the wifi was also spotty and went out completely one night

soap/shower gel, kettle with tea, filtered water available for free, tv

wifi worked

the airco and the wifi both worked perfectly

place is so lovely, beautifully decorated, staff is unbelievably kind and friendly, coffee bar is amazing and we also rented bikes there, was so

limited room service, water was only free on the first day, no coffee and tea service in the room

safe parking comfortable bed daily room service

so you have to have room service or go out somewhere else to eat

room service works fine and for the dinner there is the buffet option, it was tasty, variety of

room was too basic for a 4 star hotel. room service not available and breakfast was average

almost no vegetarian meal in the room service

took on my feedback re: poor room service very well and went above and beyond to ensure the rest of our stay was flawless

i thought the valet and room service were quite expensive.

the relaxing spa area, and the tasty meal ordered through room service

room service was terrible. cold, late and wrong.

t pizza and sushi room delivery), not that clean, the bathroom looked old, i had to

daily room service

we had room service on my wife's birthday and the breakfast was underwhelming

slippers and bath robe in a 4 stars hotel, no room service

i was told there are no room service facilities on a

wifi is very poor smell of water

could not open the windows due to traffic noise, and people drinking in bar below

the bar restaurant was simple yet very nice

wifi was poor

the coffee at the bar is very good