it had rained the night before so we couldn't go in the pool as it was being cleaned in the morning

i liked the rooms, pool, cleanliness and the service.

our rustic family cabin was plenty spacious with a kitchen, 2 bathrooms, a family room, and a large bedroom

the pool can be quite crowded

our hut was upon the hill overlooking the pool, the view took my breath away each time i stepped onto our private balcony, or laid in bed

our family of 4 (kids age 9 and 11) did the atm tour, caves branch tubing, tikal, xunantunich, and barton creek cave

our family of 4 (kids age 9 and 11) did the atm tour, caves branch tubing, tikal, xunantunich, and barton creek cave

there is so much to do and enjoy, or just chill out at the pool

wifi also works well throughout the hotel

the kids enjoyed relaxing in the living room and the teens enjoyed the strong wifi connection

spacious room. great water pressure. beautiful pool. excellent bar and food. perfect location.

the pool is really nice; it has a shallow, well defined area for kids, we tried some wings and nachos at the restaurant and

the kids loved the pool and the hammock was so

every single tour, transportation, room service request is all made through the hotel and can be made through texting making it

room service is super nice and the rooms are very clean and have nice touches

the included breakfast options with our room were brilliant and room service was available at your beck and call

spa was the worst i have experienced

he showed us types of rooms,pool,botanical garden,restaurant, bar and wine cellar

loft was good - steep stairs, but these were fine for us and the kids

loft was good - steep stairs, but these were fine for us and the kids

service all around, did not have wifi in cabana, did not refill refrigerator for the entire stay, power to entire cabana turns off

the pool doesn t have any amenities like a bar or restaurant next to it and the pool chairs had not been cleaned off so there were a lot of

we walked up after spending some time in ben's bar at the bottom

the pool was great

us with so many things during our stay, including booking incredible activities and sorting out laundry

the room was very comfortable and we were happy to have access to the shared kitchen

parking was a bit tight, but we were able to find one fairly quickly

wifi did not extend to our rooms but was available in the main building.

laundry was inexpensive

there is also a charming little rooftop bar on the top floor of the building with swings and a great view

the staff was nice and wifi was ok

wifi was spotty, it came and went, could have been a lot better

the beds were a bit uncomfortable and the wifi was out more often then on.

there were a few times i forgot to hang the no room service needed sign and came in to find clean towels, this is great, but would be good if

they have your room serviced everyday that you are there is you want

as we were traveling during covid/post vaccination, there was no daily room service

nice location, has also parking. very friendly staff

the wifi was excellent which was really important to us as we were working

second was when we went for breakfast at 7 in the morning we told them our bags were outside the room to be taken to the car

way how they organised financials: - they didn t tell us about the continental breakfast which was included

the tram is nice if you don t feel like making the climb down or up, and they provide full bar and food service there as well

waited a long time to get bar service to bring a drink down

perfect getaway! no phone signal no wifi in the cottages was just perfect for me

the bed was comfy and the cottage even had a little kitchenette

no wifi, pool little dirty

no wifi, pool little dirty

the rooms were spacious, and the kitchenette was decently, equipped, including a small refrigerator

great pool and staff were lovely