they helped me get laundry done, and we're there to answer any questions i had about mazatlan

the pool are has the greatest view!! view from room as well is great!! friend employees

very clean ,staff excellent ,waiters efficient, breakfast included in the price

the wifi is horrible!!!

very bad wifi, all need renovations, much too high price gor quality

the eggs were great and the rest of the breakfast buffet as well as the wait staff

small pool!

the pool was small and cold

breakfast is good, but minimalistic

was served next to the pool

perfect location in centro, with nice indoor/outdoor cafe & bar below

the small gym was nice, the location was amazing!

the location is fabulous and the breakfast buffet was perfect.

dinners and waiter service, and 2 for 1 bar service at all times exceeded my expectations

t included) had everything

the wifi connectivity was spotty.

good economic laundry service

wifi was not working the first day but was fixed on the second day

wifi is terrible!! up and down constantly, and when up - internet goes down!

the proximity to everything the bar restaurant pool the common area with the birds was amazing and the security guard ramon was the most amazing

had one day laundry. great location. paid a little more but had great ocean view.

plenty of parking

clean and good off street parking

room service and food was excellent

hotel nice and clean good parking clean pool area everything was great

great massage from the hotel spa service

everything the people pool the room the food the people at the restaurant every body was nice

spa price are good

menu for room service

restaurant did not have much available from the menu for room service

but asked us to leave exactly at 11 in the buffet the servers were rude as well they don t have room service til 1 pm and there was never

hotel only has room service and buffet option

one thing i can say is that during my stay in the server during the time that we were at the pool was very rude

the location and restaurant plus room service staff

we did not get room service

had to wait over an hour for towels when i called room service

designed for kids including 2 water slides

kids are always in the jacuzzi unsupervised

ceptionist told us that the water would be fixed, we waited 7 hours, still wasn t fixed - pool was under maintenance

clean rooms..friendly staff..nice pool

dislike that the pools tile was coming apart most of us cut accidentally when getting out

the bar at the pool wasn't open

the hotel has a magnificent pool scene and bar that makes it difficult to want to go anywhere else

of being able to store luggage after checking out until time to leave area, air conditioning and breakfast

the staff was very kind and helpful, the facilities were great, deli breakfast

it was nice and quiet for sleeping and breakfast was available when they said it would be

pool area was very private and clean

pool area was nice

breakfast was good........ nice meals and excellent service

the only thing we liked about ten property was the breakfast.

breakfast was okay not the best compared to other hotels

are very security conscious with guards always at the front doors and in the parking area

breakfast was the same everyday. very noisy bar nearby.

location very easy to access, 24 hr parking security, excellent service, very polite.

was excellent, staff was excellent, secure parking was excellent, room was very comfortable

were very accommodating, great breakfast bar with made to order eggs, and location is awesome to the golden zone

dining room service was excellent

the lovely pool pictures on the website is freezing

we enjoyed the pools, especially my kids

said they will change my bed and they never did, drinks are mostly ice with no flavor in tiny kids size plastic cups and cost 3 times more than buying anywhere else

we enjoyed the pools, especially my kids

little sports bar on site

bar in property who s patrons took our pool tables and chairs left messes used our pool to wash

i like the sports bar on property as well

the pool & location

there is a convenient breakfast restaurant and small bar on the

the pool was super nice as well

location. food. staff. pool. beach.

laundry and spa aren t services provided by the hotel but everything is at a walking distance

view , staff, pool

the staff at nigth around the pool

for buffets ( people fighting over toast - quote from restaurant personnel), food carts for room service are being used for restaurant tables, resulting in room service customers not having

pool was amazing

the gym was great. our room was beautiful and so was the rest of the hotel.

the pool and beach access and parking all good

great pool, easy beach access

wonderful view, extremely friendly and accommodating staff, very tasty room service meals.

the room service was great, the food was good and the location right on the beach

all but pool area

mbells, etc)

breakfast was great

pool hours could be expanded, starts at 9am

the location the pool

6 tables at the pool many ppl just had the personal things on the side of the pool no service for drinks or snacks

the pool was so cold you couldn't go in it

great location and pool

room service

bed was comfortable and room service was nice to make up the room

would always see staff around doing maintenance and security walking around the parking lot

no fridge. sketchy wifi. no coffee maker

the fact that pool rules are not applied better

the staff was great the room service

and can't believe room service its not include in the all inclusive plan

2 tiny shampoos for 4 of us in the room, toilet comod cover was broken, communicating with the room service

room service just mopped

to all-inclusive local families leading to low quality food, weak drinks, crowded pool

room service was mentioned but does not exist

tried ordering room service and they hung up on us 3 times

the fused water and fruit out for guests, the great room service breakfast.

staff, poor service, old room, no hot water, elevators did not work, towels are dirty, and room service is bad

one responded when i was trying to order room service, they kept hanging up on me

dirty -mold everywhere in the bathroom -room very loud due to 24hrs running ac outside -hotel bar was closed on thursday evening -whole complex looks as if best times are long gone -staff at

very nice and clean helpful staff, good food and restaurant, breakfast included.

breakfast was great, staff was very helpful, my stay was less than 12 hours as i was passing

you are in the pool/tanning area you are not allowed to consume any food or drink of your own

parking let's just say not convenient it is in the same parking lot as the building but when you

pool was not heated and food was prohibited poolside

nice pool, decent prices for food and beer inside the hotel even when in 'european package'

guest cannot eat poolside and must eat in designated eating areas far from the pool

it was so fun exploring all of the many pool areas, restaurants, and hide-a-ways throughout the property

the food was mostly mexican but plenty of fresh fruit, cereal, pancakes and bread for breakfast

of all, the pools, it is very embarrassing when they come and tell you, we are not suppose be there

service in pool bar was horrible. hard to get their attention.

food options are very limited, especially in the pool area

over carnaval, it would have been wonderful to have been able to enjoy the fireworks from the pool deck

the hotel has a nice rooftop gym and pool

the pool and weight room often had loud music

in the pool warm water will be better. thank you

disappointed with the pool, the photos on the internet were deceiving.

floor you can hear everything going on in the street, dirty windows even at the poolside and the room service food was not the best

they have room service and dining inside

i didn't have a room service menu or a do not disturb sign. but that's minor.

then, another day they cleaned our room but didnt leave any towels and we had to call room service

rking, ocean front room, good wifi, good food)

no room service after midnight

room service was great.

and the hotel had room service 24 hours which was wonderful

the phone had no line so i couldn't call reception or room service

room service, no mini-bar or any small fridge, breakfast is only a la carte in panama restaurant

room service so outstanding and kind

have picture) -parking garage next to the rooms, not having a good time when car noises wakening you up at

looked into 3rd floor of parking garage only 6 feet away

they charge extra for. my kids

location was great, the parking area was great, the hotel staff was great

nice location, with easy access to pool and beach, and an excellent staff.

pool and on the beach. allow pets!!!! the number one reason we booked!

had a few years on it, but just small maintenance issues, broken gym equipment, pool deck chairs were a bit aged and sitting on them you would feel the frame poking through but

pool was great

the bathtub wasn t that clean,and they left only 2 pool towels as the regular bath towels

even inside your room, the street noise and noise from the pool area and from adjoining rooms was horrendous

the view and the restrooms the pool the beach

everything,pool beach was just steps away very nice environment.

the breakfast was not included which we were told would be

crowed, the pool and building needs maintenance, the people running the towel system are not friendly nor

fabulous view and right on the beach. lovely infinity pool

i didn t like that it was extremely packed and the pool is too small for so many people.

the hotel was clean and there were a lot of families with young kids.

pool was warm, which is unusual for hotels on the beach

great views, good location, awesome breakfast.

swimmig pool

very nice size rooms, but that s it! pool area and lobby area not so good!

close to the beach, nice pool,clean room

very comfortable king bed. reading lights! gorgeous heated pool. wonderful staff.

queen beds and a separate living area with couch, smart tv, table to eat at and a well equipped kitchen

very functional kitchenette so we could eat in when we wanted to

my kiddos enjoyed the kids pool and they liked the slide

are a bit loose, not everything is properly tighten way too much caulk all over the kitchen ceiling and

refrigerator in my room, or even coffee by the coffee station in my room instead of ordering thru room service

ey close at 10:30) just saying for those of us

wish room service was either 24hr or would open later

nice comfortable room and bed clean hotel room service was great

was no mini bar or water left in the room and room service was over at 10:30 pm so if u wanted or needed anything after that you would have to

like that the hot tub never worked on unit 63 and the hot water was little to none also the pool didn t work so it made it a bit inconvenient to go back and forth

not very much hot water for showers. pool to cold to get in

that i am thankful i will say that at least we were able to go to a nearby resort for use of the pool which wasn t so bad due to the property pool being

the pool was small but perfect for this location

location was family friendly and safe, and the residence was spacious except for the kitchen

hotel is a series of buildings with great pools

staff were really helpful. if you are family oriented, there were lots of kids.

are allowed to smoke cigarettes in the pool and the activities staff needs some improvements

marina is part of 3 other resorts and they have a shuttle so that you can visit all of them

there are a lot of kinds of food in breakfast. i had a great time.

excellent,rooms.. room service was excellent.

events on the rooftop while we stayed, answered all our questions, explained how the room, room service, transportation, and their rules in a manner that was very easy to understand

downstairs swimming pool was nice and enjoyable

location restaurants, bar, and pool in lobby were awesome

roof top pools were too small for there to be two pools

can be more clean . was under construction pool

the pool was very dirty

nice swimming pool

the infinity pool in front of the beach was nice.

it had a fully equipped kitchen, spacious dining room with nice dining room table and chairs, and a good size living room

service by jorge at the front desk, concierge, cleaning the room service and restaurant manager all the services were fantastic, we returned to the same

room service asked for clean towels

lled 3 times) and if they could change our trash bags clean

very uncomfortable, the staff did not respond to calls requesting items available to guest for room service

everything was closed such as the bar and room service really

pool and hot tub are hardly useable as ice cold water is being pumped in everyday

restaurant and bar staff were great

open covers by the pool where one of my guest fell into and cut her foot

two swimming pools, a wading pool and a large regular pool

good location. the beach and the pool are great. the staff were kind and accommodating.

room service was good, good variety and quick service

room service delivered a pizza from their kitchen in a box

room service and the room were excellent

the room was a good size and they were able to offer room service- which was much appreciated

of it, meaning paying attention some workers will try to get over you by over charging you for room service

a special thank you to jairo and carmen who took care of us in the buffet restaurant each day for breakfast

it is right on the beach and there are 3 pools

that the bar at the pool closes too early

three amigos at the swim up bar kind and funny and welcoming

we are also thankful to luis at the pool bar and julio at the sushi restaurant

as the restaurant wasn t accessible to order unless we went right into it to order even for room service as there was no menus or phones in the room to call down

pool by the beach

staff, good food, pool was clean

pool temperature was too cold, the calefaction was not working

pool was quite cold, need an outside restaurant or terrace!