the spa was absolutely amazing, the room service was top notch, and the staff was absolutely exceptional

room service left something to be desired

due to covid-19 no room service

the room service was also delicious

the room service was pretty off as we were told one thing and got another entirely

we requested an early check in and the property was very understanding and accommodating

studio type with full kitchen

nice to have kitchenette!

parking

every area was clean including the laundry area.

om cleaners) were wonderful

was getting clean when we arrived we stayed 3 nights no room service or clean towels i had to go get

room service did not check our room to tidy up or provide extra towels.

room service

i also never once got got my room serviced

only thing was it was our anniversary and room service didn t have our flowers and food in our room for our 2pm set time i had to call them

it had good amenities like a pool and restaurant/bar, and it offered room service

customer service was excellent, beds were great. room service was great.

room service was a bit high and reminded me of hospital food.

room service not so much

the bar staff exhibited friendly, professional service with great recommendations

bar staff said they didn t open until 5 but there were about 10 people lounging in the bar with

bar on the 2nd floor was great as well

drug deals in the parking lot roaches homeless people everywhere and would not refund my money when i told them i

huge place, right in the center, spacious parking lot.

weekend i didn't have to pay for parking, i could jus walk across the street to see the parade

music in parking lot

the water pressure in the shower was good, parking was great.

room service expensive and slow guests of the hotel were not

we also was very impressed with the room service

the room service. we were pretty tired that evening when checking in.

appears to employ many room service staff - but the result of their effort is sub-standard

pool was cold as ice and room service was very very slow and bathroom was very old and

21% charge for room service is excessive as the prices for the food was already high

phone in room did not work and therefore was unable to order room service

ied calling front desk and restaurant from cell with no

kind front desk staff, great access to parking lot and city, room service

room service

breakfast was limited, sometimes without coffee or eggs which are the minimal, no room service to clean the room or change the sheets

ey claim covid but we were there for a long

no daily room service

no room service on the weekend

was great until i had some of my kids snacks and food come up missing after room service cleaned our room and didnt leave enough towels and no wash

room service forgot half of our breakfast order

no room service

also i ordered room service from the restaurant tree times in two days and not only did they not bring it, no one

the room service was

hot last guest s food in refrigerator no response from calling front desk no response in chat gym well equipped, but was dirty

staff from valet to front desk to room service were all excellent, hotel was very clean and comfortable, nice location to go for

parking and no room service

they didn't have room service and snacks are a little expensive

there is no room service or housekeeping

wifi need to reconnect every 24 hours

of walking lots lots of space to walk through the directions not many options to eat no room service could never get in the bar the traffic noise from our room was loud

room service options would have been nice

hour and 15 minutes) that i didn't have time to eat

no microwave in the room. no room service.

the room service was good

pool was under renovations and grandchildren were very disappointed

pool was closed and breakfast wasn't good.

covid19 box breakfast. but it was a good alterative

the room was very nice, outdoor pool seemed nice

the wifi was poor

i said no room service yet someone came into my room and moved things around.

location, very accessible, room service, ice makers, the bed was comfortable.

showers had rust my sheets were dirty i called for room service a 9 they didn't come till almost

smelled like mildew, our bed was not made when i requested room service, the hotel was cheap feeling in general

nice hotel, comfortable beds, very clean, nice pool & outdoor seating area.

no room service!

walk from parking, parking garage, limited menu at restaurant, pool not open late, no room service

called front desk to inquire about room service that they advertised

cost, especially the cost of breakfast with room service

liked the room service waiter he was extremely nice and accommodating

the parking is horrible! once you find a spot you better not move your car!

the parking lot was packed and i was in a big suv

it was very clean and comfortable! good breakfast...

really needs more parking options for larger vehicles.

parking lot was small

due to covid-19, daily room service was not available but we could change out towels and get any needed supplies at the

put us facing the parking lot, we ask if we could move facing the creek and ampitheater

location,clean,pool,

good breakfast in the morning

breakfast was amazing - ihg hotel is great like that

fridge,microwave,table couch ,tv etc free parking

lots of variety at breakfast. enjoyed it.

they were able to get us an early check in

play offs had food courts around it did t have to travel far to eat after a long day nice clean pool and friendly

breakfast was average at best, but i find that to be typical in most hotels that offer a

free wifi

cleanliness. quiet. free parking. value breakfast. courteous staff. good choice of tv channels.

customer service beautiful view the pool and waterfall safe area bus transportation in front of the

breakfast was good. staff were nice & available to answer questions if needed.

front desk provided bad wifi instructions & woman did not want to get out of seat so to look at my ipad

we stayed in a room for three days with no room service

closed at 9 upon my arrival, no valet, or room service

check in was very courteous and quick. clean and quiet. offers room service 24 hours

indoor pool & gym

pool was close we check in at 6:00 that was are main concerned for going there especially this time