location, large parking lot for oversized vehicles (dually truck) (+)parking was good (+) bed the parking lot was more potholes than smooth driveway

location was good, close to the airport. i had room service and it arrived in time and relict.

comfortable bed the soft lite pillows the pool area the quite patio and the staff was so

had a nice bar and dinning area

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

the staff was great. i also appreciated the frequency and reliability of the airport shuttle.

the room was large and spacious, the tv was working. it was quiet, there was free parking.

it had decent parking

were very comfortable and room service was was excellent showers were very nice bathroom in general was nice transportation

did room service and not only was the food delicious, but the staff was incredibly sweet and

almost immediate response time from staff, clean, excellent bed, suites are a wonderful addition, room service

the rooms were clean and in great condition, room service did a great job

food for room service was bad and the manager said she would remove the cost of the food from our stay, but

room service had a 6% charge plus a 20% service in addition to the sales tax

lacking - no mini fridge in room, limited selection of food from restaurant and room service

staff was very accommodating and in room service food was great.

the food at the restaurant is excellent and the room service is also excellent

comfortable beds. clean. nice shower. room service was nice. tv was large.

enough staff on saturday for room service

for bare minimum, no amenities such as mini bar, room service, cotton swaps etc

we attempted to get dinner via room service and were told we couldn't do to short staffing

room service. they clean look like they did not do

we ordered room service for breakfast which was very good

didn't have room service, but we ordered delivery, and

guess there is no room service

room service did not change the sheets while our entire stay and sheets were not ironed ,also the

room service was quite expensive

room service knocked on the door she was told to return but entered unwanted anyway

the beds were small quite old material was available in room. no room service

ry old and un comfortable)

dirty rooms dirty carpet smelly washrooms no room service no facilities

the website says they have, but do not: a safe, room service, 24 hr front desk, and toiletries

security, room service, bedding

had to ask for wifi password wasn't given upon checkin

the location was convenient and free parking.

cheap great price online wifi works great clean and affordable definitely recommend

location, price, parking, no bed bugs, lower floor as asked, easy check-in

to go on a last minute trip, the rooms in downtown chicago were too expensive plus an additional parking fee, the motel was doable for one night

unless you need room service, it s the perfect place to stay.

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going

ich was delicious) to accommodate my hatred of goat's cheese, and kind enough to

loved this bed and breakfast

breakfast is fantastic easy but longer

no food available for room service

was no room service and the deposit was too much they don t clean the room reasoning the covid-19 wich

the staff room pool laundry everything

the breakfast menu was limited. and there wasn't any hand wash in the bathroom.

the little bar in the hotel didn't carry anything we would have wanted

was kind of disappointed with the room service

and i believe it was more expensive due to the marathon, parking was not included, there was no room service, the room/bathroom was not cleaned on any of the days we stayed and the tv in the room

room service

an in-house restaurant, for room service, needs a hot tub or sona

didn t receive a single bit of room service as every time we came back to the hotel the towels weren't replaced and not even the

room service hospitality staff behaviour no one was polite next time i will not recommend to anyone

breakfast was appalling and lack of room service as well

service for example there was no room service to replace towel or coffee or shampoo

we were there for three nights and room service came every day to clean and change out towels

also, there's no room service which again is a very un-hotel like feature and such items should be made very clear

room service was difficult to obtain

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

the next morning we ordered room service

i splurged ordering room service for breakfast

- room service was prompt on towels - valet was fast

issue w/the room service order, but the hotel is new; still training staff so it is to be expected

the room service speed was excellent

room service

room service call indicated they were not able to include fries with their burger, only kettle

made no sense that room service was cheaper than eating in the restaurant

thing i didn't like was the fact that all restaurants and room service is closed because of covid, so had to order food from grubhub

no room service.

no room service

had ordered room service with a wine opener and when the food came, we did not receive the wine opener

restaurant - no room service full dining experience

staff fantastic comfortable bed next to union station room service

it is impossible talk with room service

the cleaners are thief s , left my money came back and it was stolen by room service

wish the on site restaurant was open all meals and room service but of course we understand because of the pandemic

room service was not up to the mark

limited sushi menu until dinner service, room service coffee served in paper cups (4 cup coffee, 4 paper cups) and broken stemware in the (-)coffee cups with room service, broken stemware i'm restaurant, no sushi bar until dinner (regular nobu restaurant (+) the room service was wonderful (-) 24 hour room service would have been nice at this price point (-)not really many options for food and room service. all from nobu which is not that great. (-) i suggest order room service and wait or go in the restaurant and dine in (+)was quite good and room service was also good (-)only thing i didnt like was how expensive the room service was (-)the parking situation was a nightmare and room service was not a worth the cost. (-) additionally, room service was not available for a late dinner and the restaurant was closed

they have an amazing gym and steam room as well

spa and gym were great

the steam room and pool were beautiful and

the spa and steam room were also a highlight, and the pool was beautiful

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great coffeeshop within

had to request to clean the room. out of the blue knocked he door 7am for a room service

room service didn t come to clean up during our entire stay

$5 for one bottle is also excessive high price - but only 1 room service for 4 nights

my room smelled like smoke. room service woman was very rude

multiple restaurants in house, room service, laundry, and there s a steamer

vid-related

the hotel info pack and the room service menu were all on a qr code which is great if the room has internet

poor service levels. poor room service - limited menu

room service / poor tidy / noisy air conditioning system

room service for making bed, replenishing coffee each day, etc

add we had originally saw to order the room originally said they had a hot tub, wine limited, room service

they didn't clean my room a single time during my 4 night stay. no restaurant, no room service

love the room room service front dess i had a good time there i love that i got to see the water i had a good

get a hold of room service, lobby was full

no room service

no room service. breakfast was never much. restaurant was closed.

room service wasn't provided everyday though we asked for it

was quite the stuff also kind a great location but the room service not that's level we stayed there for 3 days and 2 nights they changed every thing

no room service because of pandemic

the attached restaurant now closes at 3:00, so no option for supper or room service

the one time i attempted to call the front desk and room service, no answer for either call

the restaurant no longer stays open for dinner, nor offers room service. a missed convince.

no room service restaurant was only open until 3pm

there's also daily room service which is a huge plus during the pandemic

restaurant was closed but they did offer room service

said that staff are not allowed to enter the room unless we ask for room service

no room services were available even

food was only available trough room service and therefore pricey.

fact that there is no room service is not that bad and i can live with that for a couple of days but at least towels and

signs near the elevators advertised room service and we saw used trays/carts in the hallway but when we called we were told room

cost of parking was atrocious, and so was the cost of the meals from room service

of options and reasonable price - of course - excellent customer service in addition, the room service is fantastic - got the morning tea with lovely succulent plant ud83eudeb4 which

room service took about 2 hours

room service menu wasn't great. but the bonus in this was we got out more.

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

great location and cool design. gerin at the bar made the best french75. he was awesome.

buffet for breakfast was great, we used room service

hotel room service was slow, it took two calls for one to show up

granddaughters first time to order room service) our food arrived soon than quoted

room service was very prompt

large rolling table covered in leftover room service that was in hallway at 10pm, was still there the next morning, smelling and attracting

some restrictions because of covid outbreak including room service was not allowed.

right, so much technology or idk but it s very hard to find the way how it works, not doing room service cleaning i know cuz covid but we still need ours bed done , change clean towels and

restaurant connected to the hotel was excellent for room service or just going down to eat

they offered a menu for the place next door as room service

best location , safe for girls , perfect room service!

room service regular and of good quality

location, room service, style, everything

no room service.

for the price not having room service or a pool and charging $83 for parking at night is extreme

no room service after restaurants closed.

you are close by to small cafes and restaurants if you don t feel like room service

was great, the room service was great, the location was the best right across from the park

additionally, there were stains in the tub that room service could not clean

excellent options and prices on the room service

everything was beautiful and historic. the room service room was delicious.

comfortable beds, breakfast daily, cleanliness of our room, great room service, large bedroom windows, walkable area, & nice staff

mention they gonna hold deposit for room service and parking though we didn't take any of the services

they did not have room service, which is understandable during global pandemic, however they did offer free breakfast

on the christmas day after the room service visit the toilet got clogged

to check and they put me in a different room because my room still wasn t cleaned by room service

thing missing is a coffe maker in the room - want coffee when i wake up and don t want room service or have to go out to get - everything else is great

one could simply relax and enjoy a cup of coffee upon rising in the morning without having to use room service

room service menu could have been a little more robust..

no room service, but all due to covid

i don't like that i couldn't order coffee or room service early am.

room service

ecked the

24 hour room service

we did a breakfast room service card for the morning we left

wished there was room service or that the restaurant kitchen stayed open past 11pm

room service needs to be improved

of the hotel, excellent location right by the l train

never figured out how to get food, we didn't want room service, but we would've liked more information on dining in the hotel, we never figured out

hotel offers room service, but there wasn't a menu or any information about the surrounding neighborhood in the

the restaurant and room service were not available, and this was not explained prior to

room service would have been nice.

wish they had room service.

e building) but a modern decor inside

no room service but in their defense, it is a boutique hotel

room service could have come when i called

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

ever seen a 150 year old gym

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

design is well thought with the gymnasium touches in the room which was fairly spacious for s double bed

coffee at breakfast could be improved, but that's minor, as otherwise a truly great hotel!

it was my honey moon and she definitely made my day feel special room service was also very nice

biscuits and gravy with room service were top notch.

we had dinner in the hotel restaurant and it was very good, treated ourselves to room service the next day

room service food was not great.

room service was closed, no late night options.

helpful reception staff, stunning lobby, very clean, comfortable beds, good room service

we went to the downstairs bar, and ordered off the room service menu

00 to use towards room service

room service could be improved

was impressed by the affordable 'room service' food

answer from room service when i tried to call, and when i asked for an extra bed i had to call for follow-up

also, one morning there was an issue with room service and we could not order and they remedied the situation immediately by allowing us

room service was ordered, there seemed to be some strange vegetation and/or a dead spider in the

room service took over an hour to bring up a bagel with lox and coffee

no room service available

this is more a hostel than a hotel: no wardrobe, no room service, sometimes longer wait for reception staff

additionally, the air conditioning wasn t working and i have never received a room service although i asked for

room service for a 6 night stay

room service like a hotel

additionally, the air conditioning wasn t working and i have never received a room service although i asked for

room service menu & food could be better.

ramic)

room service from 10pm to 6am had only as few options

i also was able to order room service which was fast but the food was just okay

the room was very clean and cute! had snacks and room service :)

the staff was friendly and room service was able to honor all our requests

except there should be more choices on the room service menu and the parking was a tad bit pricey and their should be options to buy movies on

wish there was room service or the restaurant was open for lunch.

we had our kids there but left shortly after because our kids almost got hurt from all the rough housing from

we didn t use the gym room but it looks good too