the room service doesn't come with basics like salt and pepper

was never told about shuttle service, left an old room service menu on my bed that was filled out by previous guest

to order room service you need to locate the menu in the tv then call the bar to order

no room service even tho it s advertised that there is 24 hour food room service

the room service was nice, but make sure to ask for ketchup for potatoes, salt, and pepper

room service was quick and tasty, bar downstairs had really nice cocktails too

room service was slow and incomplete

rooms or enough light room service food terrible

we were just informed wrong about the breakfast times on weekends

we were hungry, but the snack bar didn't have any healthier options

room service breakfast was not that great

the room had fridge and microwave and room service was open later

restaurant & no room service

no pool, no room service after 10pm, no vending machines, and a weird smell in the lobby

no room service, nickel and dime you rooms were pretty noisy.

my boys had some room service from the restaurant

room service was quick and friendly

they also were very kind with addressing a mistake the kitchen made on a room service order

this is one of my favorite kansas city hotels! always clean, great location, great room service.

room service was a little slow and menu a bit limited

room service was good

also the room service breakfast was not worth the price at all

location, great staff, excellent room service

breakfast through room service was awesome.

room service food was excellent, the staff went out of their way for you, extremely friendly.

room service was amazing, ordered door dash and the front desk had someone bring it up

ordered two pieces of cake from room service

room service food was lacking

everything from valet to late night room service were amazing!

room service was delivered on time and temperature was really good

no room service, bad coffee, dim lighting in the room

was a walkable distance from our concert venue, the italian restaurant lazia as well as the room service breakfast were delicious, the room and hotel areas were nicely decorated and designed,

loved it all except for no room service, easy access to food or coffee machine in the room.

good bar scene; good meals; good room layout

i wish that the espresso bar was open earlier than 7am... even 6:45 would be great!

room service during covid-19 which doesn't make sense

the room was quiet and the room service was beyond expectation

they ignored my room service card the last 2 nights.

room service not every day trash service you should call to collect you should ask for beds

room service due to the in room book saying room service was offered from 11pm to 4 am

i love the room service options

'room service'

room service was prompt and staff were friendly

did not like that they did not have room service

paid for parking, no room service

crapy room service no one bothered to clean my room when i was away for the next night

room service stunk

didn't fit the bed the air-conditioning was loud and sounded like something was dying in it room service start knocking on our door at 7:30 in the morning we was not impressed with in hotel

no room service in the middle of our 3 day stay

the front desk staff and the room service staff were friendly and helpful

toilet indifferent staff room that smelled of rotten milk no room service

no room service after the first night so had no new towels

room service for 8 days and not aware of this until check in

did not get any room service after my first night

cleaned or restocked with tissues and toilet paper, you have to physically request and schedule room service at the front desk, for clean towels and bed sheets

good location. nice fitness center. decent upkeep.

my wife and i were extremely pleased and the room service was spectacular

room service was fast and delicious!

room service food was not the greatest. i ordered the salmon and it was a little dry.

ordered a cheeseburger from room service and it was delivered to me overcooked

loved the remodel!! staff was awesome and room service was great

liked the indoor parking and on site food and bar areas

clean facilities and a nice gym

price of cocktails at the hotel bar

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

family friendly the bar stayed open late

hated that we had to pay for parking at the hotel. room service food was underwhelming.

room service prompt and courteous food hot drinks at bar perfect checking in was a breeze checking

you could order room service but that had to be done ahead of time

room service & staff were excellent

no room service at night.

the valet parking staff went over and above what was expected, to the check-in staff, to room service

also, no information in the room about amenities available in the hotel room service, etc

more choices on room service menu but given the size of the hotel it isn t to be expected

would have loved some room service but jax was easy to grab for dinner!

i'm ready for them to bring room service back.

room service was very courteous and timely

breakfast was delivered via room service and was a very nice meal

room service was very efficient

the staff was wonderful. we had room service for breakfast and it was fantastic!

room service food was not as good as the restaurant s

it also took room service a little while to fulfill our requests

good couples weekend here, pool was really nice, bar had live music, starbucks on site, 24 hour room service

friendly and efficient staff, really good room service, location near the plaza is perfect, nice bar, outdoor pool and pet

room service was very sub standard, not once but entire week stay.

we ordered room service and the food wasnt great either, i would give it a

we loved the huge spa tub that was in our room

the host mark made a fresh and delicious breakfast that was perfectly cooked and ready on time

advice, splurge for the spa room

the location was a bit difficult to find. the parking was tight.

breakfast was amazing

i witnessed several kids & adults fall just walking

the pool had floats for the kids to play with and was not very crowded

i witnessed several kids & adults fall just walking

the pool had floats for the kids to play with and was not very crowded

when checking in was very kind, the breakfast was great, the room was nice and spacious and my kids enjoyed the pool

the kitchen is well supplied and setup in a logical manner

cluding a dishwasher

no curb ramp in front of lobby entrance from parking lot

we used the guest laundry service which was great with a longer term stay

rooms were spacious, loved the kitchen space

aged decor. the breakfast was essentially just carbs. needed some protein sources.

breakfast was served later than stated, but it didn't make a difference with our getting to our

the location was amazing and the breakfast was enough until lunch

free parking.

parking - a very large dip in pavement - hard to park the car with it tipped

however, there are plenty restaurants around and their room service is good

the bed was comfortable! the employees were all nice. breakfast had verity. the room was clean.

clean room, ground floor, convenient parking, adjustable thermostat, quiet.

good breakfast

the breakfast is great

the pool was nice but the water was cold.

free breakfast

it was clean. the breakfast was really nice.

clean, excellent staff.slept well. blackout curtains helped. good breakfast.

pool excellent