had zero room service

room service, front desk unhelpful,what has happened to the hotels in general since covid

kind of too many instruction sheets defining cost of mini-bar, what we could ask for and room service menu

and a very strange bellhop and room service attendant who seemed to be present at the time i discover my phone is disconnected and

didn t arrive on the second day with room service, although i put the card on the outside of the door by 9pm the previous evening

of covid 19 there was no room service, but after a week our room became messy with dirty towels and garbage that didn't get

had a quick stay in town and had family over and ordered room service- food was delish and service was prompt

room service is a little pricey but very tastey.

we couldn t reach room service to place an order

the room service was also amazing

i guess expected but not what were used to is the fact that covid-19 stopped any bell service or room service but it wasn t the hotels fault it s just that s how things are currently right

room service stopped at 5:00 p

room service was excellent

the room service attendants to the restaurant servers and front desk, they all made us feel welcome and

service charge on room service 24%

love the food (room service breakfast of avocado toast) and final night, dinner at watertable (+)room service an kid activitys (+) we ordered room service twice and the food was delicious with vegan options (+)great rooms, comfortable bed, good room service, lots to do on property, location is fantastic (+) our kids loved the water slide and the pool area, room service was great and the spa was a dream (+) housekeeping and room service were friendly and very helpful (-)room service wasnt very good (+)and affordable room service, incredible access to the beach, great view from the room, a plethora of pools and hot (+) room service was terrific

room, pool, beach

just the hospitality was amazing and that it was very secure! pool was just amazing!

the kids loved the pool

spa grotto, pool and gym

wifi not working construction on pool ad building not good

the price was what made me make the reservation, no fee to park and free wifi.

was a simple hotel with a clean bed, clean bathroom, wifi and a tv

everything from the front desk to room service

no room service

room service daily and cleanliness

room service ladies were so quick with cleaning your room everyday

clean, upscale appearance, friendly staff, great breakfast bar.

room service- daily towels. toilet paper etc.

did have available is their lunch/dinner menu in the room as well in case you want to use their room service after breakfast hours

we didnt use the room service or breakfast option but it was handy to have as an option

some loud guests in the middle of the nights and room service ended earlier than i hoped.

love that they have room service and the pool area is always clean.

i called room service 3 times my first night and no one answered

kitchen closed during the day, so no room service

machines don t work, no gym, no room service

room service

it s for in case you destroy the room or go crazy at the bar or on room service and they say it s released back to you at check

also the room service is always available, even daily before 1pm

wifi goes in and out. shower was luke-warm my whole stay. (3 nights) (-)wifi was non existent in unit 19 hot water took full five minutes to reach us (+) i also loved having the use of a microwave, fridge, and wifi (+) best amenity: surprisingly fast wifi (-)hot water at all and poor wifi (-)wifi was often down , making communication or access to the internet impossible. (-)hair dryer, no coffee maker, no slippers, no wifi, no drinking water (-)wifi is extremely terrible, terrible, terrible, terrible (-)no light bulb in bathroom, no wifi, horrible mattress, no blanket on bed, very dirty

was able to enjoy the hot tub and good gym

pool small

virus

a room that had a bad odor and right next to the laundry room.

it has a gym, breakfast, and a swimming pool

free wifi

was close to the beach, right next to a little playground for kids, the rooftop deck was nice, the room was cute, breakfast was okay, lots of options (though all

wifi did not work well for me but did not affect my rating

ough all

hotel had to offer: free parking, post cards, roof top, elevator, chocolate cookie, water bottle, wifi, and breakfast

i brought caviar to my room for new years eve and room service brought me all of the condiments ( chopped onion, egg whites and yolks, etc (+)from the valet to the front desk, concierge to room service, the staff was exceptional. (+) it has room service and the pool and jacuzzi are open (*) eating out on the patio or having room services was delicious (*) my sons said room service was awesome (-) two out of the three room service meals i had went straight into the (+)did not like that you have no food room service late hours (+)room service breakfast was delicious and waited only 30 minutes each time (-)the room service menu could use an update!! hardly any options. (-)breakfast room service was extortionate at $80 for 2 people! and it wasn't even that great.

pool area and jacuzzi was very clean and accessible

staff on check in free bottle of wine early check in to our 2nd booking

as a country, the staff here made our stay as comfortable as possible & we were able to enjoy the pool as well as food & drinks to go

also, the resort has a large & well maintained pool that i enjoyed very much

this place it s super cozy the staff is great , it s clean and the room service was also great

quiet, clean, ordered room service was fresh and taste good!!!

room service was good, i appreciated their strict no party policy

have to ask for room service

i think they could of at least offer room service, and drinks during the day

to contact room service

only complaint that i have is that we were not able to get through to order room service

food for room service was amazing

and amenities, pool, gym, starbucks in house and breakfast room service

they have a nice menu for room service and a a nice pizza bar and restaurant

room service staff was kind and prepared.

i also didn't like the high fees included if you get room service from the restaurant in the hotel

room service is slow

the cafe was open, but there was no menu inside the room or mention of room service anywhere

room service tacked on lots of fees and was way too expensive

com, major restructured managements and room service

i was really desperate to get my laundry

room service was quick

great housekeeping and room service staff

to announce we were running late, thru easy parking, fast check in, security access to elevators, room service, the workout room and pool,

garage parking high cost gym was not open room service for food orders not available to go dining options were limited and not easily

i ordered room service and it was delivered promptly and was hot and fresh, including the soup

room service from the italian restaurant was fantastic and fast

no room service for food

there were no instructions on how to use the phone like what to dial out or how to get a hold of room service if there was room service or how do you even get a hold of the front desk

that is also wheelchair-accessible, so my aunt & i can get our things as needed *excellent free wifi for my various devices (essential to me for my remote consulting work) and i was just careful (-)was diminished the $22 per day resort fee; i was told the resort fee was for the breakfast and wifi and hot tub (-) very poor wifi (-)broken wifi, worst hotel art ever oh and tons of black mold.

charged a resort fee which doesn t seem right since they don t even have a swimming pool

the room service was really good

comfy bed, ample self parking, friendly staff, very quick room service

room service happened once during this pandemic

i had to call house keeping, font desk, and room service

room service cleaning was not what typically is to be expected we had to ask for a double cleaning

room service was good and fast

is fresh and clean rooms very well appointed decor very nice room service and restaurant very reasonable

asonably priced) and lovely facilities.

we stayed here last month and every morning we had room service deliver our breakfast and it was great but this time we were very disappointed

beds were very comfy and the room service was great!

the staff was helpful as well as room service

room service would only clean up the room if you asked them

called requesting room service and when i got back, nobody had cleaned

room service was poor and parking was $27

:-) - the room service staff was prompt and very friendly every time

to call room service and there was no answer

room service was extremely slow

too many room service trays in hallways that had not been picked up for 24 hours

there was no room service and parking was expensive

minutes)

lack of options for room service predictably over priced but offer choices awful wine options

i called room service for saltine crackers and they did not have any but they had no problem providing me

a nice hotel but just in the short hall i was on there was always a room service tray or trays on the floor for an extended period of time- nobody was to see that

friendly staff, nice modern decor, clean, high quality room service, great central location!!!

a restaurant with room service was awesome

somebody was working on thier car in the parking lot and even had the bumper off and a couple other parts laying on the lawn

the pool was not open thats why i choose to stay here

parking

parking is a little tight

the pool was alright

breakfast was great and so was our room service

room service forgot our hollandaise sauce for eggs benedict--by the time they brought it back our

i wish it were closer to the beach, but it isn't. room service food is fair.

restaurant & room service were both awesome

00 charge for room service seems obscene to me

no breakfast room service even available

i liked the room service and all the amenities

to order room service twice

the room service staff was

walked to el torito for takeout since no room service

lack of room service for all three days of my stay

without daily room service, i had to call front desk to get everything

room service not good

room service and the staff

room service

room service very expensive.

plus they do not do room service fpr daily cleaning at th excuse of upon request that they did not even mention n the

i liked the place but the problem was the room service

the alarm clock was set for 5 am and a knock on the door at 7am with a room service order for another room in error

clean rooms, wonderful room service, very helpful staff especially the front desk, and my favorite part was even though

we appreciated the towel and trashcan refresh, even though we missed a full room service on our first day

the room service agents don't reply so i had to call from my cell phone

the advertising says free cooked to order breakfast but no restaurants where open not even for room service

sucks i didn t really get to enjoy their breakfast but i did do room service from their restaurant and it was amazing

three days in hotel no room service

great room service!

room service while we were gone over 14 hours

room service poke nachos were the bomb that was the highlight of the entire trip was poke nachos

were not told about every other day room service, had to ask for fresh

public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of