plenty of parking

excellent hot breakfast

large and we ll appointed room, good breakfast, and friendly and helpful staff.

very clean rooms and clean hotel ! excellent breakfast! very nice staff also .

location was fine. no breakfast to say .

the location is great but the rooms and room service needs improvement

pillows, bed , air conditioning and breakfast!

good parking lot setup

pool was out of service in july.

pool was clean except for 1 day

room service was very nice and prompt with my requests for what i needed in my room

the wifi connection was extremely slow. the bathtub/shower drained unusually slowly.

drapes was torn and was told no noise after 9:30 but it sounds like a big party was going on in parking lot

the room was large and clean; the wifi worked very well

the parking lot was clean

5

fees at check in, room smelled smokey, and room service never showed up on our second day

room service menu was rather limited

to call room service back to remove dirty wine glasses

rather, i called room service in the am and had to wait 30 minutes

the hotel is dated, the room decor was confusing and they forgot to bring my room service.

food onsite was brilliant, evening meals, and room service

now room service time was good, burgers were over cooked and dried out way too expensive for over

room service dinner was prompt and accurate

the food was amazing and the restaurant staff and room service staff were so sweet, helpful and professional

a fan of either the hotels, asheville, or tennessee policy on one drink per person and no room service

the room service was quick and fresh

room service and a menu with more than 5 items on it

room service ends at 9pm

room service ended too soon and front desk was not the most welcoming

room service

luxury feel, incredible value, room service

no lunch time room service. made for an expensive delivery for lunch

cause no one was there) the supervisor came over and started checking me in and called room services to see if any suites were available

room service did not come in morning to make the beds

bartender had to sell bottled water and prepared food and also had to deliver room service

new towels not offered / room service due to covid

no pool, no hot tub, and no restaurant/room service.

i appreciated the room service which was very tasty

room phone not operational. had to use cell phone to order room service.

we got there, the pull-out sofa was not made for the kids

extremely clean, wonderful beds, loved the rooftop bar .

kids loved it

kids loved it

bar tender was not friendly at all

room service was very quick

unfortunately we didn t have weekend room service. the rooms were not cleaned on the weekend

room service knocking on my door at 8am. checkout was at noon.

we had to ask the front desk and they told us the room service on the weekends was one another day even though the weekend rate is higher than

there was no room service available

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service instead of dining service, asked thoughtful questions about our visit, and always had

we ordered food from the restaurant to go

also couldn't get the room service extension to answer after numerous attempts trying to call them

was no room service and breakfast was quite expensive

the food ordered from room service was lacking and overpriced.

room service for breakfast was fabulous and came very fast i like how they put our family in a

i like it nice and hot, so room service is never an option

room service was very quick, easy and friendly

couldn t get room service. poor communication.

i could not order a glass of wine through room service but was told i could order a bottle

hour room service would have been the most wonderful treat

when i got back room service had not come

called to inquire about room service

wifi was terrible. no room service.

no room service because of coronavirus which was fine

room service - it was ok but wasn t told ahead about it

we would have liked to have room service but we were informed that it is in the works.

online states a mini bar & room service

i could never locate any ice machine, which requires call room service for everything at all hours

online states a mini bar & room service

there is no room service offerings but great access to amazing restaurants.

room service and fulfilling special request

they have a pool and gym

tricky access in and out of hotel. parking arrangement is challenging.

staff is great. wonderful indoor outdoor pool. terrific breakfast. pretty terrace. very clean.

wifi wasnt good enough.

day stay, comforter is less thick than at other places so you sleep betyer, large room and room service during our stay

wifi did not work

i would have like to see more organic choices at breakfast. yogurts and berries

the pool was cold, and i was hoping it being indoors it wouldn t have had that bad of a chill.

great room. great breakfast. great location. great value.

the kitchen and how spacious the room is.

ke we did for our kids), reconsider

not much handicap parking

if you plan to use the pull out couch (like we did for our kids), reconsider

parking is easy

during our stay, they ensured every guest had complimentary breakfast and good options for room service dinner

room service breakfast had good options and was delicious

included only means you get a credit to use at the restaurant or room service

was a beautiful hotel, the staff were so polite and kind; from the front desk to the vallet and room service

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

there was not enough parking.

awesome gym

breakfast was great and the location was good for us.

nice gym

the breakfast was very good. everything was fresh and hot. loved it.

staff was wonderful, spa was nice. great breakfast

laundry facilities

nice and clean. friendly staff and the pool area was nice.

the construction made it a little difficult to get into the parking lot during our stay.

pool a little crowded at times but to be expected during summer months

google maps took us thru the taco bell parking lot and it was confusing

all good: location room parking

parking area, decent breakfast, fluffy pillows

the fitness center had free weights, a cable machine, stair stepper and treadmill, which was unexpected

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

great staff. best gym among hotels i have visited.

the gym and coffee station

the bar was spectacular!! you don't need to leave the hotel to get a drink.

enough parking and the toilet paper was very thin

hot breakfast is good and convenient

room service skipped our room because we had the do not disturb sign out until 10:00am

the covid procedure of not having room service was just fine with me

no room service or not informed their wouldn't be any service

was great but if i could change anything, breakfast could run a little bit longer and it would also be great if the pool was open a little

good location. unfortunately, we had an appointment and missed the breakfast

hard to beat room service at this level of hotel

good, very nice staff, room service food good, gift shop snacks just what we wanted and comfortable room

i also appreciated i could order room service in the evening as i was tired after a long day and the food was delicious

it's nice to be able to order from the menu and have room service with the full service restaurant on the property

room service wasn't available, but the desk was very helpful in directing us to the restaurant

loved everything about it, the room was amazing, room service was great and fast, there is so much to do at the hotel so you never have a chance to

room service never came during our stay though we asked for it every other day upon arrival

room service was nil. can t believe we need to tell hotel we need our room to be done!

the staff was kind, room service was fast, and the smart tvs were a nice touch

room service came super early