for room infront swiming pool area due to my dissabilities and found out gate locked have to walk around even i was paying

pool was closed and staff wouldn't let us use the deck area around the pool

wifi is weak, no pool, no gym, vanity and shower clogged, no a/c.

the sink and shower drain were very slow, felt like i was in a wading pool in the shower

pool was closed

location was good and quiet , the people were kind, the parking had a security and gate locked at night so the things on our tow hitch and roof rack were

the security guards would close the car gate in the evenings so my kids could play freely in the parking lot that was the best part of my stay

the room was big with a table and chairs, microwave, tv & free wifi and they had warm shower water

the property was wasnt clean and we ordered food for room service and it was disgusting

room service/restaurant

i also think the food on the room service menu could be better

room service has a small menu

easy to check in room service was excellent,my room always clean super friendly staff everyone always smile

the pool very small.

shower door was missing, toilet wouldn't flush correctly, bathroom door had to be slammed, wifi didn't work at all in the entire week

only issue was that the wifi was beyond terrible

can do wherever they want in the parking lot, you are not allowed to take guests in the room, but guest can play loud music all

phones)

i love it , my breakfasts was delicious room always so clean and the room service was fast..

at the pool area talking to some people room service personnel was great security guards at door were fantastic restaurant personell were

desk, who stated she was the manager on shift refused to give her name when asked due to our room service having such a huge time delay

property was fully functional with room service, restaurant, and bar with great employees

on our second room service order, they had caught on to the ketchup problem

would have preferred a bigger pool, but since the hotel is smaller (only twenty rooms), during our stay we had the pool pretty (+) we had a room right to the pool area and it was fantastic (+) the lobby bar/restaurant looks out to the pool with a miami feel to it (+) definitely coming back on warmer days so we can enjoy the pool area (-)were sad that no notification was sent letting us know that we wouldn t have access to the pool (-)the pool was under construction. (+) i loved the pool (even if water was a little warm) (-)pool was being repaired and we were not told this before our stay

the wifi didn't initially work, but staff fixed that

comfortable beds, great room service, nice outdoor area

even though there was a power outage earlier in the area they were able to have room service

great breakfast, free parking

pool area was beautiful,staff were lovely

easy in and out parking

they don't offer the continental breakfast

breakfast was awful and expensive, hotel is outdated needs major improvements

we can t get the free breakfast and was included in the packet

it's a very historic building. the breakfast was good. lots of charm.

breakfast was great and there were excellent restaurants and attractions all within walking

the beds are hard, the pool really dirty, no iron, we asked for one, really basic the room

and bad image quality

pool is big and very clean

ble installation), very noisy a/c unit and we didn't have time to use the pool section

pool was closed on first day

pool was nice and warm, room service was very good

having ordered room service there was not a table and only one chair

daily room service is fine, 24/7 guards are nice as you can just leave your vehicle alone without worry

wifi was slow in my room

our request to change one room to be closer to the other room so thag we could be closer to our kids

room service was fast and the food was good

they open room service at 6 am. i'm an early riser. nothing what's open at 5 am

hotel location was great and room service food was exceptional.

room service was too slow , the pancakes arrived cold as ice , they took to long to deliver them

had no 24hr room service

first of all the parking lot not guarded so everybody was able to get in to it and steal anything, they also have a

we didn't get to use the pool but it also has an indoor pool for the family to use

breakfast was included but i had to tell them that when i booked the hotel it said free breakfast

after we enjoyed breakfast he said, now i would say 8-9

i really liked their free parking underground, the free breakfast and the gym

room service was amazing, the breakfast buffet was exceptional

secure parking

i really like how they had hot breakfast and a shuttle to take you places.

hotel location, staff and communication, breakfast and dinner options.

gym was excellent

room service was available 24/7 and was equally good at 2:00 in the morning

i love the 24 hrs room service and their restaurant los olivos love it there.

we booked, it said with free shuttle pick up from the airport, but it didn,t come

the bar and night manager was a terrible attitude

excellent hotel with amazing on site restaurant. very helpful staff. shuttle to airport.

all the service, from the check in to the room service

secured parking with ample security

parking for tenants, front desk was rude to my sister whom paid for half the cost and refused to

room was spotless and there was a secure parking lot

one man entered the pool in his underwear while we swam with our 5 year old son

breakfast- convenient to highway

breakfast area was a bit messy, previous guest leaving food on tables and there was not personal

breakfast included with a small but basic selections of foods, as people that don't eat meat we

good breakfast!

was awesome about it the rooms are super clean the staff is great and there breakfast is the best

parking was safe and there was a mall very close by

i was also impressed with the full cocktail bar in the lobby

restaurant breakfast

continental breakfast was very expensive

friendly staff, the breakfast was very good.