amazing view from our room. pool was super clean.

the hotel is so beautiful with wonderful shared spaces and a delicious breakfast out on the veranda in the morning

very enjoy the stay in casa estrella. the view and the breakfast are awesome

attentive staff, spacious rooms, beautiful views and great breakfast

breakfast was very good

pool could've been cleaner, it was freezing outside at the time we visited the facility however the

the pool and the staff

the pool looked very nice and is a good size

pool was cold

did not look like the pictures, we were not told it was under construction. never saw the pool.

the swimming pool was not open because they were cleaning it that day

amazing hotel with a great pool and staff. secure and free parking is a bonus.

the bed was comfortable and the breakfast delicious

view, comfortable rooms, a nice pool to relax

liked the view though it is very far from centre good food for breakfast buffet, but we were on a time where it seems a very big group of people were on a church

it was clean and comfortable. good value. room service was good.

food is good except no order was ever right both dining in and room service, i

room service could be improved immensely

room service takes too long, food is really plain no flavor not good at all i personally was

the room service was also really good, 3

room service cleaning hotel and location

parking is far from the hotel

parking is small.

other reviewers mentioned the parking and i thought it was valet

you have to walk like 10 minutes to the car parking

bed was very comfortable and wifi was excellent

good wifi and netflix

you can only sleep after 1 am even though our room was so high up, the bar and restaurant was so noisy so if you had a room next door -

a bar

hotel room was very noisy, which was due to the hotel bar and the other guests coming home late

very nice bar and restaurant

room was licated right above the bar and it was incredibly loud till about 1 30 in the morning every day

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

and some salt-pepper-oil supply would be a great compliment to a well equipped kitchenette

i loved having a small complete kitchen

it would have been nice to have a bar available in the hotel before 6:00pm.

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

rooftop bar with stunning vistas

the rooftop bar was closed

so lucky i got the last room available and the firework show from the rooftop bar is unforgettable

had to call room service

dont have ac nor room service

no room service or restaurant for breakfast.

wish they had room service food.

staurant is right downstairs) but over all everything else is great about this

my wife and sister-in-law could not stop raving about the basement pool and hot tub

need to improve service little bit since they didn t have pool towels and we only had one towel in our room to use

excellent hotel , brand new , the pool was great with the hot tub

cost, friendly staff and 24 hour room service

wifi was ok

the wifi was not good and there was no ac

wifi code provided and the fan already installed, room was cleaned and comfortable.

the wifi is not so stable

spend 8 days on the hotel and we never had wifi we had to go to the lobby to get a very weak connection

the staff is very helpful, shout out to the lady who helped us with our laundry

parking was very tight

i booked this location as i needed parking

wifi was slow, broke down and pretty much non-existent

parking spot entrance a bit uncomfortable but

parking option is fantastic. the view is just incredible.

great location good size room and parking

parking area is too small for all the customers.

pool

free parking was nice

very good location with parking.

e above)

comfortable, clean rooms, breakfast, majestic views, walkable location to attractions

parking and walking is the safest option although it is a steep walk up, important to take a light

that in the reservation the description was different as the real one

we had a lovely view of the city from our room, and from the breakfast area

the breakfast was included and was excellent: chilaquiles, bread, and fruit

breakfast ok,better do not choose continental one

charming. had a restaurant on of few places with parking.

parking is secure, they lock the gate at night

the roof is fantastic, but no breakfast was concluded

they offer breakfast up there for an extra fee but it's not expensive at all and worth it

ey even took me to the bus station as the guy was on this direction) and awesome breakfast

we enjoyed very good traditional breakfast

nice breakfast on the terras with a view on the city

the view was amazing and there was plenty of parking even though it was hard to access!

view was great, the staff exceptional, clean room and hotel, parking good too

- wifi wasn't working properly

only issue for me was that the 3rd floor doesn t have great wifi service

wifi is not excellent but ok

wifi did work in our room - that was a bonus

free parking

the couples massage we received at the hotel spa was relaxing

so clean, nice staff, spa was superb

wifi never worked throughout our stay

spa services are highly recommended

quick and tasty room service

i you tried to call room service, phone never rang

ordered room service, came without silverware; by the time it was brought, our food was cold

i ordered room service for breakfast but once they didn't show up

10/10 room service daily

strong wifi

the facade and exterior are beautiful and it's nice to dine by the pool.

pool was great, it wasn't cold, but it was cool enough to refresh

all the members of the staff

reservation was made for two adults and two children and breakfast was included

cold water in the pool, breakfast

wifi was not working , the ac unit in the room 427 leaks water it's a hazard i couldn't sleep right

we needed a crib and they provided one. wonderful breakfast!

breakfast is good and tasty

friendly staff. great breakfast..comfy bed

pool and the gym

the gym. too small and has no weights

construction was going on early in the morning to the pool wall and was noisy.

carachas) the

the pool

is a kitchen but not things

pool was a little bit dirty and nearly alll sun loungers were damaged

swimming pool huge and warm

was a noisy group of kids staying at the hotel near our reserved rooms, so the staff offered us to stay in bigger rooms

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till 11 pm we where really tired

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a lot

was a noisy group of kids staying at the hotel near our reserved rooms, so the staff offered us to stay in bigger rooms