our kids loved the pool and the changing colors of the lights inside the pool - a nice and fun touch

lobby / restaurant area shuttle!!

our wifi did not work due to the systems being down and they were unable to register my name to the

parking and shuttle to the airport.

love the free shuttle rides to and from the dfw airport

room service stayed busy

staff is attentive, courteous and overall amazing. the room service was terrific!

special thanks to arturo from room service and carmen from housekeeping, both a true asset to your establishment

expensive room service.

the only thing was the line was busy when trying to reach room service

location 3 min away from grapevine mills mall, great room,pool,breakfast, clean ,great

parking

pool area and courtyard

and bathroom areas, as well as a comfortable living and working spaces with the bonus of a kitchen

was close to airport, bed and room was comfortable, i had shuttle bus on my way back to airport

ordered room service - vegetables burned - could not eat

nothing in the room to explain how to order room service nothing

for reference you will not get room service unless you actively ask for it, even after 3 or 4 days

the room service was pricey but way better and bigger portions than i expected

ordered room service and only got part of my order and i still got charged for all of it

room service was very prompt and added extra items, very very nice

could not adjust ac; there was no water in the room, got billed for room service to bring water; small window

lack of staff with only 1 restaurant open and no room service

room service was slow

from checking in to valet service to house-keeping and room service

clean good breakfast, very well organized shuttle

decent breakfast

comfortable room, loved having a full kitchen, couch, and a nice size bath tub.

loved the kitchen amenities by far the best i ve ever experienced

free shuttle to/from the airport and to the mall

able to use the pool because it was booked, felt like i payed alot with no pool access and no where did it say pool

was great the rooms,in door pool, breakfast we had lot of fun

includes a free buffet breakfast with a decent selection of food that was fresh and tasty

the plus was the airport shuttle with the extra shuttle to take to local restaurants in the area

too much chlorine in the pool. it was overwhelming.

we had one minor problem with our room service breakfast,

we also enjoyed room service - the food was delicious

no room service, it would ring back to the front desk and you could tell they were tired of answering

room service was quick and delicious

the room service was fast and the food was great.

convenient, cleanliness and daily room service

location , westin heavenly bed and fitness center

then booked in room 220, we were right over the pool which i requested we wouldn't be, because the next day had an event

also, the pool area was spectacular

loved the location. also, loved the bar! also enjoyed the pool

location on 12th floor, balcony access and great room service.

no room service

got in late and there was no place to eat or no room service

clean, restaurant, room service, convenience

quiet hotel even though in the actual airport very quiet great service room service was a little

the automatic blinds are pretty cool, and room service was so fast

room service was pretty expensive.

very helpful at check in. great no touch room service. the hotel staff were excellent.

room service food

room service receptionists was delightful and very helpful in ordering

room service didn t come even after calling and requesting, reserved a king with sofa bed

do not like the new room service program

so not complimentary) or order room service

no restaurant/room service after midnight.

i was charged double for room service.

room service was open pretty late.

the option to have room service by ordering from nearby restaurants was a nice added convenience

the room service was pretty average bordering less than average in service and food

you had to sign up for room service. my room had two cockroaches

is no restaurant in or near the hotel so we had to order via room service

was told no room service but clearly saw trays of food outside room doors.

the room was clean and i loved the card from my room service

room service cleanliness

bed was comfy and they have a restaurant/room service so we could eat after arriving

room service was great and the food was very good

property was clean, great amenities and breakfast was good

no pool

taking the shuttle from and back to the airport was very easy, and the breakfast was among the best i've had

the indoor pool was very cold. the whirlpool was nice, however.

pool and hot tub were a nice chance to relax

room service was a bonus

the staff is very friendly and if you need room service they are right on top of it

didn't even have grab-and-go breakfast. room service menu was overpriced for the hotel.

i should have had room service for dinner, or eaten at the airport

free breakfast was advertised but it was just a granola bar and some beverages

room service was professional, quick, and the texas dip and cabernet hit the spot

the 'surcharge tax' for room service!!!!

comfortable bed and surprisingly great room service food, and hot shower

no room service.

indication the telephone buttons for room service, etc dont work - had to dial 1 instead but took me some time to figure it out

wasn t offered a cookie and when i got there the bar was closed and so was room service

not too clean, no drinking water for the room, no room service either

advertise room service until 10pm, and a restaurant open during the day

the lines to check in were out the door and there was no restaurant or room service to get food from after 11pm

room service did its job

no room service, only had i option for food in house. long wait

tried to order room service but no answer on phone for rs or for client services

how high the breakfast and room service were priced.

no cleaning room service when i stayed more then 2 days when i asked for

next morning ordered breakfast from room service and after 90 minutes it still did not arrive

stylish hotel spacious room comfy beds good breakfast

rooms weren t ready on time and the bartender decided to stop making drinks a couple hours before the bar was closed because it was a

the pool was amazing

no free breakfast, no fridge or microwave in the rooms

paid for breakfast with the rooms

free parking

absolutely loved the heated pool and the restaurant was so good.

clean and modern with lots of facilities for the price nice pool and jacuzzi with decent gym facilities are an added

everything! very clean, loved the pool and was greeted with kindness.

i enjoyed a relaxing swim in the indoor pool, and the fitness center had everything i needed for a quick workout

no room service! bar closed at 11

room service at night served cold food as well

room service and if bar was open til late

no concierge or room service until i realized it was not 4 star

the rooms - shower - pool area

also, the website said they provide room service

was no shuttle service, kitchen or room service

no room service

there was no room service

surprised there was no room service

booking, i checked and double checked with phone calls to site to make sure i could get a free shuttle to the airport leaving no latter than 3am and was assured by 2 different people i could

swimming pool

the parking lot is not well lit in the back which is closest to the elevator

parking i t

in the morning blowing outside the window, blowing trash and dust on clean guests vehicles in the parking lot

when we went to the pool i understand there are pool hours that's in place, but when you have kids or teens that come out late it makes it bad for other ppl

was able to get breakfast included

although the pool did not contain heating

and the pool lots of kids on supervise running around waiting to get it but never

we felt safe, it was a very nice hotel. pool was perfect for kids!

the parking was limited. could use more parking spaces.

close to the airport, very clean, great breakfast.

the shuttle service provider was also friendly and helpful

polite and timely shuttle!

the shuttle driver and front desk were all very professional and were working very hard and still had a

after the stress of the day before, i treated myself to room service breakfast which gave me the satisfaction and energy i needed for today

easy parking, very friendly service.

booked this hotel as website stated 24 hr shuttle to airport and we had a very early flight

side door by swimming pool would not unlock from outside

shuttle service was handled very well