the route we had to take just to get into the hotel parking lot. everything else was great!

not very much parking space

disability when pulling out of the parking lot due to the excessive amount of large trucks parked on the

the breakfast area did not provide enough seating for everyone.

was amazing, front desk staff was awesome and the laundry lady cleaned our room and she went beyond our expectations

nice pool and workout space

pool and parking were a bonus.

great gym

was no breakfast which was upsetting because the breakfast there is awesome

stayed for an overnight softball tourney & parking was crazy when we got back but pretty good anyway

absolutely loved our room, the breakfast, the room service and just everything!!

room service , customer service, couldn't stay consistent and fix issues, manager not available to

no menu for room service in room

i did not really like the room service menu

room service didnt really clean anything when i requested room service

bad attention, rooms were not quite good clean, no room service no bathroom paper, tv not functioning it was a real nightmare

she is very polite and everyday makes sure we r good and do not need room service

smelled, parking lot was filled with cigarettes, dead bugs in the sheets, no pool or couch like the website

i booked a kitchen facility, but i gave you another room.

were broken down cars in the parking lot

parking, not enough.

a lot of garbage in the parking area and i even step on the puke

rooms clean facility clean parking lot front desk area and the continetial breakfast area was very clean

laundry was on site

beds made plenty of pillows warm pool great breakfast

breakfast had several good options and we were pleased to have an on site laundry room in good repair

loved that you offered complimentary laundry facility.

the complimentary laundry mate was a big plus

great kitchenette s in room and nice hot breakfast served every morning

no laundry plastic bag was in the room either

the restaurant and room service were spot on delicious

room service great

we had to order a $25 pot of coffee from room service

room service was also very prompt & dwayne was an absolute sweetheart

the terrace the pool the bar the food

he set up a room service for me and my date

holiday, they were short staffed, especially with the cleaning crew, resulting in very limited room service on this day

om service is also from there)

staff was rude, there was a lot of construction and noise, the in room service food was cold

it only has dean s steakhouse which is a great venue but quite pricey

loved the many options for room service also

room was nice and clean there isn t any room service and all the restaurants had wait time of 1 to 3 hours

room service, no mini bar, no vending machines- very comfortable but lacked the convenience you

room service, view

parking was way too expensive as well as room service.

room service was great

room service isn t no longer room service bringing food in plastic containers is not

no room service. no microwave. refrigerator was warm.

when i say this it means every hotel employee: the front desk attendants, valet, room service, wake up call, coffee bar, rojo bar, housekeeping and

rooms were a little small and not enough towels. also, room service closes before midnight.

we disliked that there was no room service available

there was no room service any longer

room service for light breakfast was good.

room service never came by to refresh my towels

overcharge for room service

because of covid pandemic had no room service, but was expected!

no room service because of covid but the front desk always had extra towels, sheets

service bed was very comfy only things that was bad was the parking 30 dollars a night and room service was very late to clean are room

better room service

waits for others- disappointed not informed prior to booking that housekeeping very limited for room service- though supplies available- hot tub cool

staff/or overworking staff between bar check in breakfast pool duties, and customer service and room service

daily room service

e photo i have attached is all the packaging

no room service everyday, but i understand due to covid and keeping staff safe, so no worries!

we were appalled by the lack of environmental concern - packaging used for breakfast items and in-room service items is so over the top and wasteful

was amazing, bed was amazing, room service was amazing, view was fantastic, riverwalk accessibility was great, enter staff was

ngs

anna from room service was wonderful when i ordered pizza on saturday evening

everything...esp the lady who always deliver my room service

room service was delicious and the staff is very kind.

we couldn't sleep late cause room service open our hotel room at 9am very loud voices and notices in the hallways during the

no room service

no room service for 3 days had to ask for clean towels and no sheet change for 3 days

the hotel itself was nice and breakfast and room service was on point

there is no room service.

it was on the river walk, had a restaurant, room service, clean, the space in the room, the staff was

the hotel and room were amazing! and they had room service!

could not get room service for breakfast, they never answered the phone to be able to place an order

i had to order room service which costed additional fees

didn t enjoy our room service

no room service

room service was delicious

tiny balcony and no room service

room service was good

no 24hr room service

you cant even order room service for wine

there is a restaurant downstairs that doesn t do room service and isn t included

we ordered room service twice and both times it was amazing

staff at riverwalk plaza, from the general manager to front desk concierge, facility maintenance, room service, and laundry service personnel

noisy the rug was not the best plastic and paper cups pass keys keep losing there programing,no room service,no bar and the lobby had a

wish they had better breakfast for room service. not a big deal tho

room service wasn t available

was quite concerned when i noted that during room service, personal items, including purses and a toothbrush, were handled by the cleaning staff

they had some weird thing going on with room service

no room service

good customer service. good breakfast. good room service.

the breakfast was very good, and i liked that they offered a few other items for kids that other hotels don't usually have

didn't like that we had to pay for parking.

loved the free shuttle to the river walk/alamo and the market square

great breakfast

nasty breakfast. ..dirty bathroom. ...and late room service

there had been no room service

nasty breakfast. ..dirty bathroom. ...and late room service

free parking, breakfast and room space

closest hotel to downtown without having to pay for parking and with breakfast included.

room service due to covid-19 but room service was the reason i selected the hotel

room service didn't bring up our coffee until we called a couple of times

0 for a scallop meal and a $25 room service fee) it was an amazing experience for my pallet

i decided to order dinner, and although it was quite pricey

breakfast, we choose room service, arrived as if it had just come off the stove

room service could have changed the sheets and made the bed up

room service didnt come in after day 1

i don't recall any room service, but in a place like

no real restaurant for room service pricey valey

room had signage for 24 your room service, there was no room service