the staff was so helpful, cheerful and very kind to my two young kids

the staff was so helpful, cheerful and very kind to my two young kids

buffet food and coffee bar were fantastic.

stayed at dreams cap cana resort & spa to celebrate my birthday and everything was absolutely wonderful

room service - they cleaned the rooms properly and regularly restocked minibar

the service is amazing, very respectful, the food is delicious, including the 24:7 room service

as both had the light broken, reading light was broken and never repaired) and some staff from room service weren t friendly at all - actually very rude a hotel that is family friendly,

no room service due to covid ud83dude02 this is

24 hour room service was ok until restaurant hours were done

24/7 room service

the quality of room service food was not good at all

staff commitment horrible room service lack of motivation on employees no response or even an effort to solve the issues with

everything is free of charge, mainly 24hrs bar, caffe, room service

property and facilities, excellent service, the staff was great, the spa was amazing too and the water park was fun

room service made errors

the room service staff

facilities excellent; restaurants excellent; room service excellent. pool excellent.

were watered down, the beach had a lot of seaweed, room service food was poor quality

room service traditionally took about 1 hr to arrive

breakfast was excellent and the location was great. too many mosquitos!!!!!!!!!!!

the rooms beautiful views. the service top notch. food great. spa services excellent.

st restaurant in dominican republic) private swimming pool golf cart amazing beach

new blue grill + bar

private swimming pool golf cart amazing beach (outstanding customer service, bose sound system, wifi) wonderful

golf cart and plunge pool. concierge service

the spa was very relaxing and worth while

breakfast was excellent, and the location couldn t be better, so there s definitely value here

the breakfast was delicious and the property is quaint & calm

the breakfast was not very good and yet somehow $50 for 2 people, even though using fruit and things

lovely garden with nice breakfast

room service food presentation and quality horrible...especially for the prices we paid!!!

i had room service breakfast and it was luke warm and potatoes were not cooked

room service staff and dining

phone didn't work couldn't order room service

the telephone did not work. could not use it to call room service

there was parking in front of the hotel

we even walk to a near cafe to have breakfast

was absolutely no wifi service

at breakfast the only waitress is slowly servicing all the tables

we only stayed late at night and left before breakfast to catch a flight

their staff is very friendly and the breakfast was great

the room service and cleaners did a great job each day cleaning the room when we had left

4 options of identical breakfast, 3 days without wifi or tv

i wasn t able to check out the pool, and the rooftop bar wasn t open, but considering how good everything else was, i know it would have been a vibe

the pool was so nice and the water was the perfect temperature

wifi was good in my room as well

need to improve the room service. also the ac was to hot

breakfast was excellent, professional presented, delicious and quality food

everything, specially the pool.

love the pool and gardens but it looked better previously when the cabana beds were at the side of the pool,

location was excellent. the pool and facilities

you have to carry your own suitcases down the stairs and not to much options with food for room

room service was included, and there were plenty of food options to choose from for free on both

the room service menu could have more variety of food options.

staff friendly, rooms very nice and room service and food was delicious. very romantic setting.

i also wish you could order hot food from room service later than 11 pm

room service chat could have been better

didn t like the fact that room service wasn t working on the tv

room service is bad with the chat

room service stop serving at 10pm so if you miss dinner you re out of luck

if there is a club and people are drinking there should be more food options for maybe 24/7 room service so things can be ordered

i paid $6000 and there no room service

poor in room service

the night the butler canceled my reservation, i ordered room service

room service was excellent! the ocean view family rooms were fantastic!!

i love the food, the room service was amazing; and the room service team was super friendly and attentive

the staffs are bilingual and professionals, the room service is fast, courteous, and kind

rooms, reception is a total scam, old bathrooms, mediocre food, shops too expensive, bad room service

and there was also no room service and we were told because of the

room service is around the clock along with 5 restaurants available for your dining pleasure

room service after hours, they don't seem to show up and then claim maybe we fell asleep

room service only 12h

room service was poor.

room service is included but there were no menus to know what was available

the premises, the private pool, the room service at no cost

had ordered room service once and it took a very long time

room service delivers were friendly all them special shout-out to mr

all restaurants were good and room service was pretty fast

the room service agent who answered the calls was not

the buffet is good for breakfast

on select services after spending above a certain figure 3) breakfast buffet had all sorts of kids coughing near the food and touching it with their hands

it would have been a great plus that for premium guests nearly all food and drinks and even room service is complimentary, however they 'balance it out' with the most horrible and miserable

general), the train waiting time

nothing to eat after 11 unless you order room service which is not part of all inclusive

cable service did not work, internet signal on the premium level side was poor, and room service options were very limited

staff was not too friendly, especially by the pool bar, room service was so so, had to ask for room towels almost daily because they will either forget to

beach service allot of old people upgraded to premium for a 400 and received 2 coronas daily plus room service the coronas you had to go in the back room of prem, section and literally waited

you will receive alot more perks, such as free room service - which mean you can

really didn't like the charge they make for room service to single rooms

room service was a little inconsistent --- but i think it is because of the language barrier -- i

la brisa room service extended hours

24hr room service menu could have a few more options, but with so many restaurants available, we

room service late night selection

not having an option to get drinks with he room service, only beers

- very attentive staff

limited room service menu

room service is very slow

room service as expected breakfast took a while but it came hot and when i needed assistance for

room service menu is the worst i have ever experienced in my life

the all inclusive drinks and adult only pool location were great

sports bar food could've been better...particularly breakfast

otium travels were great for excursions, room service was 5 star towards us, bar service was great, transfer trains were ok but we didnt

room service is non existent

another story is room service which we had included

room service items would have to remain for several hours/over night before cleared which attracted

there s no make-up room service

we asked for room service, and it didn't come for 1

room service works great and if/when called, they attend very quickly

ach) and the facilities next

room service was not full every day

room service was very bad,restaurant to far ,shuttle waiting to long,food bad,service also bad

limited options for room service menu

r food)

they only did the bed, which wasn t very comfortable, but they left room service leftovers in the room, dirty towels and once i saw the cleaning lady checking inside

many of the restaurants were very good, and we loved taking advantage of the included room service

the room was very spacious and the balcony was huge the food was delicious room service was amazing

room service menu is horible.

d not many options, anyway)

crowded and horrible train station- full of luggages

very beautiful, they think about everything the room service 24/7 was my favorite

room service orders are not consistent

yes, 24/7 room service was available but it would be nice to be able to visit an actual restaurant after

two improvements that could be made would be the room service and dinner food

24 hour room service was fab

friend has mobility

i also liked that i was able to order room service just before midnight

room service and mini-bar in the room were a bonus

but we did have room service if we missed the times

beach is amazing. local people, food, room service...

room service the pasta was great

the bartender, the great amount of pools, the cleaningness, the room service

the large, clean swimming pool was another highlight perfect for relaxing after a day in the sun

location and nice swimming pool although water could have been clearer

on the app they say there's a pool but when we arrive they said there's no pool for our block

loved the rooftop pool at sunset

breakfast was lovely, and the staff were some of the most helpful and kind we've encountered

the rooftop pool was a nice bonus

breakfast was enjoyable, staff friendly and ready to help anytime

the apartments are very comfortable, there's a pool on site, and the service is excellent

beautiful clean secure parking really close to the beach staff was awesome

parking

the wifi worked well- i had no problems making work calls via skype

the bathroom sink and kitchenette has rust which gives the appearance that it is dirty the fan in the sealing was dirty i

having a kitchenette was great

surcharge of 10usd for room service which i wouldn't really expect in a 4* hotel

the hotel has room service and the breakfast options are incredible

there is no room service, only water and towels etc

awesome part was many places to chill and relax during the day, the rooftop pool was amazing

the view from the sky bar and infinity pool overlooking the ocean was simply breathtaking a real highlight of our stay

the onsite bar and restaurant is amazing

the kitchen should have more and better utensils for those who like to cook like me

parking

garden, delicious breakfast, nice and freshly cleaned bedrooms

breakfast and the pool!

locations, transfers to the beach, cleanliness, great pool, helpful and nice staff, reasonable prices at the

pool area was large and the pool was a perfect temperature and very clean and clear

i think the room service could have been a little better!

room service

we sadly had to go to the hospital and when back we found the room service team delivered the food inside our room

the food, the room service was very good, especially the service provided by our butler

the room service was phenomenal

club, la playa,i loved that they call to check up on us everyday especially when room service did not

the bartender at the beach, willdrings the maid assigned to my room

desk explained to me what s included on premium with unlimited bar at the lobby with snacks & room service

room service; supposed to use qr code to make reservations at the restaurants-slots are super

food, beach, room service, staff was perfect

also the wifi is weak

wifi is really weak, no water station around, you've to buy bottles of water there

breakfast the surroundings

good breakfast

great breakfast!

the apartahotel has very clean rooms , beautiful swimming pool , friendly guests excellent wi fi angie is there to help you with everything

dirty sheets, the room is stale, noisy, and the pool can't be used because it has a broken pump

pool, ogi the manager is great, the food

quiet. good breakfast included

bed, nice breakfast, awesome maids, friendly and helpful check-in staff, beautiful property, pool and outside sitting

excellent breakfast

too many mosquitoes everywhere, pool are us very cute for meditationand chill day by the pool, no bar you have to get out of the

the pool was out of commission but that was due to the hurricane!

appreciate the room a lot and the room service team - so helpful and nice people

breakfast

ide from the room service options) will easily be the best meal you will eat

24hr room service the many restaurant options

from the butler service to the room service

and their kids were using every single private pool on villa 26

room service would never come or would come late and sometimes we had to ask for the basics as

i called room service 8x to pick up my dry cleaning clothes and when i got it back one of shirt had an iron

very clean, the room service is excellent , the staff and food

room service is very good, and they are very considerate

no room