the pool is pretty and has an amazing view of the ocean, perfect for watching the sunrise and sunset

the food was delicious and breakfast plentiful

made with love, every day breakfast is served and personally made by a small lovely team

love nest was amazing. you don t need to leave. bar & restaurant onsite.

food: breakfast was included and serviceable, a fine way to start the day, but nothing special

adults only

there s a kitchen in the room and an oxxo 100 meters up the street, so you can cook some quesadillas and

i was upgraded for a room with a kitchen and i was very comfortable

she upgraded us to a king room with an extra bed on the top floor with a balcony and a kitchen

the rooms were big gad kitchen bathroom has front and rear entrances to the

room service was wonderful, property

the breakfast buffet was fine, but save for that - i thought it was quite bad

breakfast was good service was great

was not very tasty with a few exceptions

the adult pool was beautiful and it was nice not having kids around being loud or splashing

cleaned every day, with the water even being replaced, and room was clean, with availability for room service each day

excellent room service daily

room service, towels sometimes appropriate sometimes not requiring a request for more

there was room service everyday

great breakfast is included. room has workable kitchen.

the accommodations are steps away from a swimming beach, and there is a clean blue swimming pool on site

spotty wifi, almost no cellular connection

spa options are available too, we had massages luz who knows how to knead those knots to a state of

there is a small pool that was just enough to cool off during the day and have a warm swim in the evenings

they have a very useful app for communicating guest requests like room service, room cleaning, etc

and better options for the room service when ordering late

room service was a plus

room service was not a thing

and most enjoyable part of our trip, is the room service

food served via room service was delivered cold and over cooked.

ngs & burgers)

service was exceptional everywhere-restaurants, bars, housekeeping, room service

great to have 24 hour room service

massage, ariana was great for the haixa special, rooms were spacious, housekeeping was wonderful, room service was fast

we ordered breakfast room service and were told 30 min but food came within 15-20 min

food was great, and they offer room service which is a plus

the food in the whole hotel was great. only the room service was less tasty.

room service cake and spaghetti did not hit

there is even 24 hour room service

room service was very friendly

the room service was probably the most disappointing situation of the entire stay

pool deck gets busy and there's usually only one person taking orders and running room service which makes getting food an hour long venture

the gym could be better maintained

spa is way overpriced

the room service was excellent and available 24 hours

we ordered room service and the food quality was not what we were looking for

i had 2,000 pesos in room service charges but they didn't give a detailed invoice, only a receipt with the amount paid,

wonderful room service

great room service

no coffeemaker, ice, mini fridge, room service

room service but phone didn t work, plug in for extension cord was only 2 , they gave us an

restaurant, bar, pool all close early with no option for room service

room service non-existent, i order face cloths never came,front desk personnel looked like they

room service is not available here

room service was efficient and they even went out of their way to check up on us daily for our

pool area was outstanding, the room was perfect and room service was outstanding

the food. we didnt like the room service.

you couldn t order a burger for dinner in the restaurant but you could from room service

dinner was excellent and the room service also

the lobby restaurant had a solid menu and room service

we loved the 24/7 room service - the tryst leches was incredible

room service is a little slow and spa options aren’t very specific.

rooftop pool amazing

the pool is fun and the restaurant has delicious food

however the wifi is lacking at points with no reception at the nice computer desk or tv

laundry service

the wifi could have been better, stronger signal.

have stayed at olas altas before and really love the comfortable beds, great wifi and tv, beautiful equipped kitchen and fantastic location

wifi was good and plenty of cable channels of tv

i love the simplicity and the way everything was close. pool is great.

the rooms are very clean and the pool is so beautiful

works on the enormous block of flats being built opposite, which also blocks the sun from the pool until early afternoon

the pool was awesome - i swam in it 3 times a day

loved our balcony overlooking the pool

i had to go down to have them clean my room that s one thing i didn t enjoy having to ask for room

also, room service: terrible

no phone line ud83dude12, so we can not get any room service at all

there had been more information/signs about activities, room service, how to operate the tv and the restaurant on the second level

bath room and toilet leak water everytime you flush but at least room service with towel and doing the beds every morning they charge you 500pesos during check out

more pool activities. make the courtesy car available till 9 pm or later

if it wasn t for the weekend pool parties, there d be no reason to pay such big money for it, it s not even on the

it was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool

mbbells and machines), albeit old

24 hour gym access, several pools, nice on-site restaurant

arcos, i'm glad i chose the suites cause it was nice and peaceful, no loud noise, not crowded, pool is very nice, staff was amazing

the pool is small but perfect warm and refreshing

overbearing with none locals, let mexican families check in at 7 am, screaming kids in pool throwing balls at our windows, when pool does not open till 10am and check in is at

breakfast buffet at larger hotel lots of choices overall pretty good , location was great couple

breakfast was decent and there was a wide variety of options, including healthy options

smaller beds, wifi was not reachable beyond the front door, washroom door did not close, washroom so tiny my

the pool was filled with kids all day

staff -perfect location; close walk to beach and many great restaurants & bars -rooftop pool with views of surrounding puerto vallarta

very nice staff and the access to the other two arcos hotels

eviously

it's not a place to stay if you want room service, or fancy things, but for a taste of mexico, within walking distance to a lovely beach

pool was cold

pool areas got little sun during the day so that the water in the pool was frigid

loved the view from the different pool areas and particularly the top level hot tub infinity pool

- fully set up kitchen- fridge, stove, utensils, plates

the rooftop is beautiful and includes several seating areas and loungers, one large pool and a dipping pool, we loved it

location, cute little pool

wifi was always an issue

strong wifi, great light, and really comfortable layout

the catrina bar across the street has great entertainment and great service, had a blast a must cc's and across

signal on the wifi faded from time to time

the rooftop pool and sitting area is beautiful and the restaurant near the pool serves excellent food at a

great location with a hip rooftop bar filled with beautiful locals and amazing bartenders

i got room #314 that was hidden and our kids stayed on room #118 i was expecting to stay at least on the same floor and their room didn t

great rooftop restaurant & pool; plus great reception staff - so helpful!

very good room service

staff from front desk/reception, room service & kitchen are all very helpful

we had our laundry done for 90 pesos

should be paper towels in the gym to wipe off sweat from the equipment and skin

morning breakfast on the rooftop with monica is also great and offers eggs cooked to order, some local stew

the roof top pools are good for cooling off and the kids pool great for little ones

isn't all

if you need to do some washing then the laundry is on the second floor which all the hot wings around the town i found handy to wash my

the rooftop pools consist of a very shallow wading pool for kids and two hot tube style, but unheated, sitting pools

wifi was weak.

i wish i had booked a place with a relaxing swimming pool but that was my fault for not paying attention

property clean room with great ac nice gym great location away from busy streets but close walk to everything

large rooms, the amenities in the kitchen

i didn't try out the gym or the jacuzzi, but the coworking space is amazing and so is the

great wifi

wonderful room service

location was excellent and it had a bar and restaurant on site available late hours

wifi is spotty since it's shared one per floor. the pool area isn't as great as the photos.

per other reviews, wifi was weak, however choosing the right repeater helps and is not explained in checkin

great location next to the beautiful boardwalk. pool & bar on the property.

eakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly,

the food we enjoyed

we loved the saltwater pool

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana with the most wonderful view, the spacious room with tile floor, the

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city from la cruz de huanacaxtle, so we able to check-in

incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable beds, and architecture with a fascinating blend of historic and

delicious breakfast and the morning staff were super friendly and helpful.

breakfast served on our balcony

we opted for breakfast in the room and it was perfect

breakfast was great, they brought it to us on our terrace

remember to have whats app loaded because this is how you will talk to the front desk and order room service

plunge pool to cool off

pool was too small, although nice cold plunge, but not recommended as you have to leave by 4pm

the pool area is not big, but is enough, the pool was the perfect temperature and we had a wonderful

a supero dinner most romantic hotel i ve ever stayed at pool closes at 4 tho and there s no bar but staff will go out of their way to accommodate

wifi never worked

despite, just about everyone at the hotel complaining about it, they never managed to get the wifi to work

wifi in our room was sketchy but apparently by mid march extenders will placed at the end of the

good wifi there

however the wifi in our room

poor wifi, no hot water, tv didn't work

wifi was pretty fast

just that i sometimes had a bad wifi connection but overall the place is very clean and the location is very convenient

the wifi was terrible. i had to go the lobby to get signal.

very comfy beds, strong wifi and aircon

the pool is a huge plus and you can actually lay by the beach and go for a swim

beautiful pool with plenty of lounge chairs, 10 feet from the beach

adults are free but kids you will have to pay for their breakfast

clean, with comfortable bed, balcony with ocean view, and everything worked well - hot water, wifi, television, air conditioning

the stay , rude staff on the hotel, the breakfast was not actually free and also it was not for kids you need to pay it

value for the price considering the small kitchen

wifi almost never worked, had to use up my own prepaid card for important work on the internet; one

parking is across the street in a secure gated area

swimming pool with nice lounge chairs and secure parking also had a rooftop restaurant that was very

i loved the pool, the great a/c,

we couldn t because we weren t spending enough money, the pool closed much too early and only room service available after 10pm

we ordered room service twice and when the food arrived it was cold and soggy

the staff was not friendly, room service was a limited menu which they charged you for so it was not included

room service is not included in all inclusive 5

housekeeping and room service was great

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique

room service was very good, they were cleaning the room in the morning and prepping the bed for

drinks oredered through room service took one hour to get

was not good room service took long time breakfast food orders also took a long time , juice was not kept cold

only went to the breakfast restaurant and had room service, but the menu vs

to upgrade at dinner or a drink in other stays all inclusive is all inclusive there a fee for room service for delivery could do better with times restaurants are available to dine at along

room service also good

noise, staff picking up room service

concept of staying in an all inclusive hotel but still having to tip for every drink, bell boy, room service and even breakfast

you could not have alcohol delivered to the room as part of room service

large pool areas

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

o) with lots of seating, one pool quieter than the other

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

room service on the app did not work.

ordering room service was easy breezy

great location, views, staff, accommodations. room service was extremely slow but acceptable

i loved room service, i loved the beachside cabana

you can also order room service