ordered room service and the food was great

especially room service, the bar, clean elegant room, my name was on the tv, and security features for the

had to log onto tv for room service menu

location was perfect. room service. two restaurants with great food.

also one of the only places in flagstaff that has room service

and rundown; unclean with melted ice cream in the refrigerator; two night stay and no room service; no wi-fi even though sign said free wifi; bathroom had ants and towels felt like

was i charged almost as much as the total cost in pet fees, i was also charged twice for extra room service because i was staying more than 2 days

the room service and hotel manager

there was also a lack of room service

don t usually pay extra $10 for room service should be all included so my room wasn t clean for three days

no room service. it took forever to get some more towels.

was very helpful, they did tell us when we checked no room service daily but we understand this

room service cleaned out my room before i even checked out

bathroom, hair on the sheets of the bed, no room service, and keys stopped working on the second day

the price, no microwave, dirty under the bed no room service on...

my assumption they were unlocked during room service perhaps, but we had arrived by 945pm, we were placed on the 1st floor

it would have been nice if they had room service. even if it was just for drinks.

there was no room service, so extra bedding & towels should be in rooms, & bins should be emptied

staff was fantastic: everyone from the front desk to room service to the staff that worked the breakfast was super friendly and responsive

a lot calm, easy to navigate, friendly staff, kids loved it. the room lay out was great

no room service for families that were staying two nights. rates were expensive.

we brought our cats and couldn't have daily room service but the maids were excellent and left a bag of fresh towels hanging on our door each

garbage starts to pile up unless you take it out yourself), and the front desk

because other hotels still were service room service

of covid there is no breakfast, no room service

room service did a less than quality job cleaning

i must say it was very clean but during our two night stay room service did not come once

breakfast was good, room was decent, room service never entered our room at our request, location was great too

smell in the bathroom of urine after a call to the front desk they said they will have room service clean

liked that breakfast was included and it was good quality

ss people contact)

lines were too long, prefer room service

he said there was a blue card on my bed at check in telling me i must request room service

no room service

to remind room service, the alarm clock was not set in right time and alarmed very 10 min since 4am, which

nice room. breakfast was good. very nice common areas.

the gym was fire

only thing i can think of is further refining the breakfast offerings for healthier carbs?

better breakfast options

was high level front desk great breakfast great gym great view and surroundings great wifi

they have kids area, indoor pool a very nice gym and laundromat

good location. easy to find. free breakfast!

everything. the best continental breakfast i ve ever had.

the breakfast was a great way to start the day, and the hotel is great for traveling with kids

too many people for breakfast not enough food.

no room service dining

i asked front desk if i could order room service before departing and was told it was not offered

like that there wasn t any room service just because we have a 5 month year old and didn t want to have to pack him back in

it had a nice kitchen with all we needed in it for the mornings for remote learning

newly renovated. very clean. walking distance to downtown. 24 hour coffee and a great breakfast

appreciated the late check out

we had late check out so we could relax on sunday morning and have a late breakfast

telling me it was 11:00 check out time and i had made an arangment with the night manager for the late check out at noon

we enjoyed the restaurant for dinner & 2 of the bars for live music (1 acoustic & 1 band) (-)is a little bit of effort with no lift and a room on the 2nd floor and the balcony bar on the third but that s to be expected with a stay in an old (+) and amanda at the bar was super sweet with delivering meals to our room (+)the style of the building and the bath ! everyone is very friendly, great bar attendee ! (+)) the two bars were way fun and the bartender (unfortunately i do not recall his name) in the lower level bar (+) right in the middle of everything and there is a bar upstairs and downstairs (+)staff was great the upstairs bar was great (+) bar staff lovely and friendly easy

have some modern upgrades like a keypad lock on the doors leading to the hallways with the rooms, wifi, and 3 or 4 bar/restaurants within the building

room service could have been a little better

when i asked room service they gave me towels but no sheets

no room service

room service,clean and nice modern look bathroom,comfortable bed, wifi speed

room service was awesome

the breakfast room large with good basic breakfast options

much for breakfast

the wifi was great, so i was able to do some work and they were very accommodating.

breakfast had a decent variety

breakfast really little, only cereals

the room service was a treat, the fish & chips yummy

during covid meant the restaurant dine-in was closed but the food and room service was excellent

the cost of food and room service

likewise room service dishes of the room next door needed to be picked up in a more timely manner

of the current covid 19 measures, they didn't provide room service during our 3 night stay

the only room service we got was new towels

clerk didnt know to turn it off and when i was trying to talk to the maid because we didnt get room service on our second day there she rolled her eyes at me when i was trying to ask for room

the room service put everything in place for our second night

no laundry onsite

the hotel also boasts a good-sized pool and a hot tub, which were well-maintained and provided a relaxing retreat after a long day of

people checking out plus room service ladies very loud

nobody came for room service

rooms that smelled awful, horrible room service, scary location, cheap sheets, poor housekeeping

they never responded to my online message and our room didn't have a phone to call room service

quiet with good breakfast. room service is amazing with friendly staff.

location is walking distance to downtown. easy parking and friendly staff.

easy parking for small to mid size vehicles to trucks

clean room, comfortable bed, white and clean bedclothes, great location, parking in front of room

parking was excellent for what i needed. room was easy to access. staff was excellent.

beds were comfortable and the parking and facility was clean

easy check in, rooms with character, easy parking.

good wifi

situation. great parking across the road. good coffee!

with facilities to make drinks , easy self check in and perfect location in williams , free parking across the road , which was great we visited the the historic brewery, world famous sultana

the historic property. the comfortable bed. the wifi. the tv.

no room service . didn t like the fred harvey restaurant.

loved the original decor. room service was also pretty good.

room service and the rooms need some kind of sound proofing

no room service. no breakfast. pool room locked

not having daily room service and the pool

room service staff tried to open our room at 9 a

- room service missed giving us another toilet paper roll for day two, but the front desk took care

room was a million miles from entrance if u want room service must give 24 hr notice

great room service, cleaning staff.

lighting outside, used syringe in the room trash can, room service knocked once at 1015am while my wife and kids were changing and proceeded to open my

my kids enjoyed the pool.

breakfast area was surprisingly good. laundry facilities also worked well.

good breakfast

though my kids were greatly disappointed that we couldn't swim because of the update, we still found a way to

location; friendly staff from the front desk to housekeeping to the breakfast attendants; excellent breakfast; very clean

would?ve liked bacon at breakfast.

easy parking nice room very clean helpful staff

laundry machines were a bit pricey

new facility; guest laundry

maybe breakfast can be improved with a bit more choice, but overall we were really satisfied