they also rang to see if my husband wanted room service as he didn t go to breakfast room with us

overall, room service seems to be lacking

wish the room service could have topped up basic items like water in the room.

friendly and helpful staffs at reception, room service, restaurant

there is no room service for a snack at night

food (room service) excellent (-)i would have really liked a room service menu but with all my searching, could not find one. (-)coffee making facilities in room but room service was very speedy. (-)no kettle in room for your brew, there is free room service for coffee. (+) the complimentary room service sparkling wine for my husband's birthday was a lovely surprise (-)tea and coffee were provided as a free room service both in the lounge and in bedrooms, personally we would have preferred tea and coffee

parking on site

una was a perfect hostess and the food both breakfast and dinner

is parking on site

they also facilitated our early check in

was not 5 star at check in or during my stay, having to ask for service and when looking for room service not answering phone at reception

i thought the 5e surcharge per person for room service was extravagant

great breakfast in our room everyday and it was spot on ! room service very good !

cost of room service - just wanted additional water for bed time as had drank the little bottles provided

room service menu was no better than every 3 star hotel i ve stayed in

i ordered room service at 08:15 and i never received it

vending machines for night time snacks restaurant closed at 9pm and no room service at all and no help with luggage having to carry it up and down stairs ourselves also

a steak to be delivered room service, not given steak knife to eat with and salt

the breakfast was lovely. room service was also lovely

little disappointing that the range available for room service was so restricted

special thanks to luca for prompt, & friendly late night room service

we had covid and were restricted to our room

very helpful staff in reception and room service

th room service) and leisurely walks along the windy bay

room service for breakfast was late and then reception called me advising me of check-out time

room service food was poor the food was bland

we also had room service which was top marks also

the staff seemed inexperienced. the food and room service was weak.

the breakfast was so good and the room service was quick, food was hot and fresh

room service app didn't work and we had to ring reception, 1hr 45 minutes later food arrived

you can get room service at nearly any time and if you were not able to get a spot in the monks lounge (late (-)price of room service (*) the front desk made amazing recommendations in the area and room service was very prompt (+)location, exceptional friendly staff, room service (-)a slight misunderstanding over room service breakfast is the only thing i didn't like. (+)and clean along with an option to ring down for fresh milk or alternative milks without a room service charge (-) not enough selection for breakfast room service menu (-)the extra cost for the room service. (+) we enjoyed the casual restaurant on site and also had room service, all very nice (-) the room service and breakfast food was quite basic for a 5 star hotel

nothing really. access for kids to the pool area for restricted times would be an improvement

facilities not suited to young kids...

was a little bit far from town and needed to take a 10 minute cab back and forth for dinner and bar experience

spa was untidy overflowing bin with water cups and bathrobes piling out of laundry basket one steam room not

room service was not available after 2130 hours which was disappointing when we got peckish

didn't get some of the items i asked for in the room service

even though items were not on room service menu for kids they accommodated where possible

was so calming and helpful on being sure i ordered something right away so we could have room service delivered before the kitchen stopped

we overslept the time we requested our room service breakfast for

the only room service available was pizza which was average

pool, no room service for food between 10

m a solo traveller) and room service.

was no facility to have an early breakfast, we left at 6:50 am and there was no room service or early

the bar restaurant could serve dinner past 9 pm as well as room service options

room service, got burger and pizza we lovely burger one of the nicest i ve ever had

a big hello from room service people - really nice

we could order room service for no additional charge

breakfast room service, tea/coffee was warm but i prefer it really hot, that is just a personal thing by me

it has a very extensive breakfast menu if you choose to opt for room service , which is a lovely treat when on a weekend away

room service was a game-changer, delivering piping hot meals straight to my door with impeccable

no room service, with the exception of breakfast with a charge of 7 per person to be brought to the

pity no food at the bar at night /room service

room service would have been an added bonus to a great stay

from a show & looked for a snack - the night porter kindly made us some sandwiches as there is no room service or food after a certain time

liked the room,it was nice and clean and spacious,the room service was exellent,always tidied after our breakfast and would supply with water bottles

no choice of eggs or no eggs we had room service for breakfast found the lack of being able to veriate from the vegan breakfast a bit

family rooms, activity area for children and the pool were great. room service was prompt.

room service took so long to deliver the order though

food portions were very small and we ended up ordering room service- after a 3 course meal we still were hungry - the noise level on the floor at night

hotel had so much to offer, shop, bar, pool and also mini golf for family s great spot

was provided in the room to use when it got too hot - the mountain view is amazing - plenty of parking - swimming pool and gym facilities were

to use when it got too hot - the mountain view is amazing - plenty of parking - swimming pool and gym facilities were

plenty to do in the hotel with restaurant and bar options

food in the bar was delicious and the continental breakfast that arrives at your door in the morning is perfect

room service was excellent

for room service three times and was put through to the bar to order it but nobody answered

room service yesterday: decent lunch was delivered to room by a lovely guy but he may want to taken

was great except for room service

room service, we ordered room service and mine didn't come as ordered, although in saying that i

no room service - went down to bar for

check out could not be arranged til morning of and was only 30 mins later, no room service, all shower over bath, smaller room than

hotels cant provide breakfast without appointment why not offering self-catering to the room service

room service didn t clean the used cups or replaced with new ones.

it might be an idea to put a laminated sheet in each room explaining eating times, room service access, checking out times, wifi password, spa details etc

view from the hotel is magnificent and all the staff from the front desk to room service to facilities and the sports center are gracious and accommodating and professionals

available and there wasn t , when we asked staff they said don t know we then ordered room service for 2 pizzas and 4 glasses of coke and the number to ring room service was incorrect

found the room cold at night especially when we had a two yr old toddler and i was told room service was 6e for breakfast but when i went to pay after the 3nights i found out it was

10euro charge for room service and no fridge in room.

dining room service at dinner .

hotel very nice and room was also nice, very fast room service

maybe room service could be up to 10pm?

rang for room service and it was delivered in 20 mins, brilliant for a sunday morning

cozy rooms room service casting tv walk in shower

room service was so responsive and the hotel was so warm - actually slept with the window open both

ordered room service - simple salad which wasn t good, and far too expensive

also the rooms were very warm at night and also our bin in the bedroom wasn't emptied whenever room service was done

the room was comfortable as was the bed. the room service food was tasty too.

room service was quite & good was good.staff extremely helpful

room service was very slow

staff at desk and room service five star

decor,friendly atmosphere, location ,room service

staff very helpful, room service very good. room very comfortable

no room service menu, directory or information book in the room. that was the only issue.

the breakfast menu for room service was a bit limited.

beautiful bar area, comfortable beds and fabulous location right in the heart of killarney

was seriously impressed with the recent renovation to the bedrooms and reception area, no expense spared

staff were excellent and very helpful . i also really enjoyed spa facilities

very professional staff, place was clean bar and restaurant was great. my kids loved the place

not much to do for the kids

tter than i

thought the 10 charge for room service was bit excessive

late arrival so ordered room service before restaurant closed, and my chicken stir-fry was exceptional

nice spacious rooms with good facilities and fast room service if you need anything

need better food options for room service at night time.

big room with prompt room service for breakfast which was great value for money at 5 per person

the room service was really quick and the fish and chips were lovely

room service only available from 4pm

also the room service order form could be a littler clearer

we ordered room service for dinner as our check in was late and breakfast the next morning was lovely but we

i liked the bar but missed the saturday night session

heart of the town the staff are brilliant o and betty is so kind and can't do enough for u the breakfast was amazing

students that seemed to be there late in the evening in the bar and then there again to serve us breakfast

the trad music in the bar was great too

the early check in and late check out

room service menu excellent, service prompt and excellent

breakfast was amazing but it wasn’t a buffet anymore due to covid so you couldn’t go up and get

the breakfast was 20 euro each and it wasn’t worth it as you could t go up and get more food

parking was an issue

very good breakfast great choice

incredibly clean, daily room service, staff went above and beyond, food was also delicious (best steak roll i ve had in (+)lovely breakfast and room service great over 4 day stay (+) option of room service available, also possibility to order dinner and get it (-)room service apparently not available at night when we called to request it (-)bottled water in room, no guest information like letting you know about room service, local attractions, taxi, etc,they were not available in the room, the curtains in (-) we ordered room service and the food was poor in quality and taste (-) also there was no room service (-) there was no option for room service (-) the kitchen closed and 9 and there was no room service option

friendly manager floating around and talking to guests, i'd definitely stay again, rosmary in spa very professional and brilliant at her job

very little parking

wifi was a little slow in the room but got the job done

nice room comfy bed great shower cleanliness easy access good wifi free parking

did not allow us to put dinner on room tab our except card when we ordered room service

very efficient room service

like the very long walk to the room room service was not good we got no tea, milk or sugar, spoons or cups i had to ring the kitchen

room service 500 points

no room service available, unhelpful staff, kids running in the hallways at 11pm screaming,

the room service was fast and efficient

at reception were so helpful and the girl the brought up the room service was so happy and friendly,and the breakfast was

room service was on time and delicious

breakfast could have been hotter when paid extra for room service

have breakfast but got room service for dinner and it was lovely

easy parking, super cute and delicious breakfast and the people were super kind

it is outside the town center, with parking lots for the guests

it is so well laid out, and the breakfast menu is fab

very poor wifi connection in room 1

great location, easy for parking, wonderful staff, great breakfast and rooms were great