location was perfect and having direct access to the pool from the room was exceptional

beautiful indoor pool and hot tub quiet and convenient location easy check in

balcony and indoor pool

had an outdoor pool but it wasn't as warm up there as it had been where we are from

the map of the property was slightly difficult to follow so it took us much longer to find the pool then it should have

we really enjoyed relaxing by and swimming in the pool

wifi was hard to get. pool filter was not running,lots of bugs in the pool

the pool was clean and nice

it was february so we did not have use of the pool area

convience to cades cove, swimming pool was wonderful

the surface of the pool deck is on the lower pool deck is-it is super hot and very hard (almost impossible) to walk on

liked that the pool was open and looked clean (though air temperature was too cool to get in)

the pool was small but the kids had a great time in it anyway

i was hoping the pool would be open but it was not, but thats ok

we also enjoyed the pool it was nice and clean

pool was saltwater and so clean

cool setting. comfortable room. good location. clean pool. nice helpful staff

location, property was beautiful, loved the salt water pool

pool/hot tub is great

pool is very small and the design with a shallow top tier separated from the not all that deep

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

kitchen was huge and great lay out

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump from one of into the other

didn't like having to go down all the stairs to get to the pool

staff was awesome, location was good hot tub and pool were wonderful

we really enjoyed the peace and quiet. the 24 hour pool was great as well

the place was very clean and location was really great nice game room and pool area

swimming pool was dirty and started to turn green

it was a nice stay! we enjoyed the room and the balcony. the pool was nice too!

pool was filthy, staff seemed annoyed

the pool was too cold to swim in

though the pool was closed during my stay, i could take my boys to the sister hotel down the street to swim

we stayed in room 123 close to the pool

the pool was extremely cold.

pool was cold

the swimming pool was closed

would have wanted a place with an indoor pool but you can't have everything i guess

the pool was dirty 

very clean. pleasant staff willing to help. excellent pool areas! kid friendly too.

the staff was sweet, the hotel was very clean, comfortable beds, nice heated hot tub and pool

loved the pool, lazy river, and the breakfast! my grandchildren loved the lazy river!

very appealing, pool was very nice, room was awesome, breakfast was great

much of a chlorine smell in the indoor pool area that it burned my eyes just sitting in the area watching my son

the pool was lovely and had a great view

i wish the pool would have been open.

working on the pool when we went swimming

nothing to complain about. nice pool clean and well groomed.

large rooms, excellent staff, very clean, smelled clean, wonderful views, nice pool, and the jacuzzi was amazing

the indoor pool was nice and heated

pool and hot tub so relaxing

late pool hours are great for guest who arrive late

need some air circulation in pool area was extremely hot sitting with kids in pool.

our family loved the coziness and the fact it had a pool and hot tub!

rather have an outdoor pool.

the hot tub and fire pit were very relaxing, and our daughter loved the pool

pool not open

nice lobby and pool area

was a little pricier, but also had amenities like the indoor pool and being pet friendly

we liked everything!! the kids love the pool area!!!!

wish the indoor slides stayed open as long as the pool

the hot tub could have bern a little warmer and the indoor pool, but there slides were awesome

pool manager caleb did a phenomenal job

they advertise an indoor pool however they currently do not have one. bummer.

the ice is a bit far and the pool was pretty cold

son loved pool

breakfast is great, the pools are awsome, they have a lazy river and pool on 1 st floor very nice, it’s under

it has the indoor swimming pool and lazy river and it's good place to be at some friendly staff

pool and lazy river were excellent staff was nice and friendly beds are super comfy.

great location for a family with children, the lazy river in the pool is nice

cleanliness, 24/7 pool, staff

the pool and lazy river area is excellent

pool is awesome

very helpful and friendly and the lazy river pool is the best we have enjoyed to date

conditioner, lotion, make-up remover wipes, free hot breakfast, free ice, indoor swimming pool, hair dryer, iron/board

the location, inside pool and the friendliness of the receptionist.

didn't get to take advantage of the pool

desk clerk was cheerful and helpful about pool and breakfast

the area and indoor swimming pool

i was taken back as one approached me as if a guest and just strolled down to take a dip in the pool

pool and jacuzzi were closed, but it was winter (cold weather), so, did not matter

jacuzzi and pool were close, but it was winter time so there no way we could get in with so cold weather

breakfast was good. the pool was great

pool is clean

we got a the older section of the hotel. balcony over looked a empty dirty pool, not the creek.

dog friendly. pool was amazing. clean rooms.

parking was a little tight. pool was closed by 8:30 last night

we didn’t eat the breakfast so i can’t comment on that and the pool is closed so we didn’t get to experience the pool

pool was not cleaned!

amazing pool area

pool hrs

hotel location, pool, and hottub

location, clean and spacious rooms, nice pool and the staff is very accommodating

loved the atmosphere, the breakfast, the pool area and the amazing staff!

the pool & hot tub and location were the best features.

nice and friendly staff rooms where much larger than i had expected loved the indoor pool and

location, friendly staff,warm pool and hot tub breakfast was good very clean loved out

the room was nice, and very clean. the pool was awesome!

we loved the breakfast, location and the pool!

pool was clean but it was much smaller than i expected

pool area was difficult to open the door. thought it was.closed.

stay here a lot and it is always a good place to stay, friendly staff, love the indoor pool and hot tub

the indoor pool was nice and warm

the pool inside has no vent ventilation, and the hot tub does not work had the sign that it was out of

pools & lazy river were all located together, which was a huge plus

loved the pool

the pool area was great. our kids loved it!

having access to a bar and restaurant, as well as everything outside like the hot tub, indoor pool, and fire pits

the restaurants and the pool! the rooms were also very clean and spacious

pool was great- room was clean and comfortable. love the breakfast coupon!

pool and nice area and staff and the room was very clean and walking distance to stores and

grandson loved the pool

pet friendly!! staff was awesome! they are very accommodating and the pool was clean.

wish the pool stayed open past 10

the hot tub and pool

super family friendly, rooms are very nice and well kept, loved the new bathroom, the pool was very well kept, and loved the bonfire with bonfire bill

pool open 24hrs

love love the pool

breakfast was included and the pool was a good bonus, my grandson loved it.

maybe the outside pool open 24 hrs

the pool and hot tub were amazing

not to like it was amazing with friendly staff and the pool and hot tub was awesome and the rooms were amazing and very clean and the balcony was a plus

location, indoor pool and hot tub, complimentary breakfast, clean, nice decor

breakfast was absolutely amazing the staff was so kind and the pool and the hot tub was amazing

had vendin machines every floor had toddler area at pool housekeeping lady maria was just like the best lady ever she was so great wit kids n just made

the breakfast was amazing! my children and i loved the pool!

pool was great gor the girls

hotel room stayed cold which was great and we loved the pool and the kiddie pool for our 4 year old

the kids loved the pool

also, the indoor pool/water place looks *amazing* online - but, in reality, it is much smaller

i couldn’t find one thing i didn’t like besides the pool chemicals were wayyyy too strong

the pool could have been a little warmer but everything was great

we wish we would’ve utilized the indoor pool but ran out of time

hot tub was not with the water park: they did have 2 indoor pools though and it was with the other

the pool was not open and being cleaned

the pool was closed and being worked on. i really wanted to go swimming.

the pool wasn’t really big, keys would stop working a lot of times.

kids loved the pool and location was amazing

the pool area is very nice with a relaxing view

the indoor pool needs to be warmer

i liked that there was an indoor and outdoor pool

it was all great, we was looking forward to the indoor pool but the water was still cold (season wasn't right for water anyway) so that's on us

the indoor pool was under construction and we didn't no about it til we got there.

the indoor pool was closed

pool was nice but definitely showing some wear

the indoor pool, and hot tub were a great was to relax after shopping

great pool for the kids

loved the pool area and staff was amazing

stayed in a poolside room and the pool was literally 10 feet from us

would have been nice to have pool that was open year round, but it was not a problem.

pool was a little too cold

i enjoyed the pools and loved that they had a kiddie pool because my girls can not swim that well yet

the heated pool and hot tub were clean and maintained (and open 24/7

24/7 pool and hot tub was definitely a plus, plus

the pool and parking lot were crowded but that’s expected for spring break weekend.

they have an indoor and outdoor pool and hot tub

the indoor pool is a perfect temp

it was next to the river and the pool and hot tub was amazing

it’s located next to indoor pool and it was often very loud and crowded with young kids

how nice and friendly the staff were, the amenities of the pool and decent size room

rooms were very clean, and we really enjoyed the heated indoor pool and kiddy area for our little one

indoor pool and hot tub are great

i love the convenience to downtown and trolley stop, indoor pool and hot tub, and creekside view

pool area was very nice

we didn’t have a chance to use the pool but it looked very

pool was still open during our stay which was after labor day so that was exciting for me

the pool maybe needs a better filter as there was lots of hair in pool, and they were fixing jacuzzi

the hotel pool could use a filter, and that is my only complaint.

pool closed for remodeling

and they had a cute pool, which the kids loved

just no indoor pool or hot tub

i loved the pool and used the adjoining sitting area with my dogs

nice clean rooms, very polite staff, and allowed our support dog and nice pool

comfortable rooms very clean, nice pool

pool needed to be cleaned

don't know what is going on with the pool but it would have been nice to enjoy

the pool was dirty and we had ants all over the room

pool out of commision

pool under renovation, but weather wasn't conducive to swim.

pool and excellent breakfast morning!!!

the pool's

the smoking area is the pool area.

pool has no privacy. everyone in line at the sky lift is watching you.

we didn't use the pool but it was really clean

location, pool, fireplace and jacuzzi.

i was unsure about staying here as we normally stay at the hotels with an indoor pool (for the kids) but it was

pool (heated and with towels) and hot tub provided a nice place to relax after a long day

very clean. comfortable bed. nice pool.

close to downtown and the pool was nice for the kids!

pool was up and going

pool was clean and area around it was welcoming

nice small pool

pool is small considering some of the surrounding hotels have slides on theirs

pool

pool is open again and wasn’t too crowded which was great

our 4 year old loved the window seat and the pool

pool was very nice but could use some cleaning by keeping the bugs and stuff skimmed off the top

it's no hilton or marriott but close to everthing, has a pool and we felt safe the whole time even when the bear came to snack from the dumpster lol

small pool

had a room by the pool, very convenient the staff was amazing

there is a great big place at the window on the pool side to have a couch and at least like a coffee table to sit on and relax

very clean and comfortable beds. pool was perfect

swimming pool was great for myself and 2 teens

everything in walking distance. being by the pool and on the 1st floor.

good value. clean room. comfortable bed. good location. nice swimming pool.

they have a pool and there's an elevator which is very nice to have

would be lovely if the pool was heated but overall nothing to dislike

pool was clean not very big

the pool not fixed

the rooftop pool area is very private and offers great views of the island and surrounding areas

nice private pool/bar area for guests on second floor

or you can go to the rooftop pool (kid and mom approved ud83dude01) i recommend getting the one of the cabanas to elevate your

it was close to the rooftop pool where we watched the fountain in the evenings

front desk staff, housekeeping, pool area and pool staff was amazing

they have a nice pool where my girls made friends from other parts of the country

great value. close to everything. my kid loved the pool.

motel room was very nice the pool was very clean the staff was amazing the price was outstanding

clean room and pool

the location, beds were comfortable, pool was great, people were great, room was clean.

it has an indoor n outdoor pool

the pool and hot tub was very nice

in a separate part of the hotel from the pool

that you had to walk outside for the pool. it was kind of chilli for that.

the rooms were clean and nice and the pool was awesome

indoor and outdoor pool, small pond which provided another nice place to sit and enjoy the water

staff is very friendly and helpful, very clean, pool area is great, breakfast is amazing

we enjoyed the pool and santa singing

the only thing i was disappointed in was the pool was nit ready to enjoy.

and the outdoor pool was under construction but we knew that going into the visit

swimming pools met everyone's needs

the pool and location are great

the pool area was excellent. the location is great. close to everything.

location, clean, and the pool was great.

we had a great time close to everything that we wanted to do and see gorgeous pool very nice wood visit the hotel again i would stay there again

i also wish pool stayed open later than 10pm

liked everything about the place my room and everything the pool is amazing the staff was

water veiw from the room and pool wasn't busy

my kids loved the pool and the view to the river

autism and this was his first time staying there he had an absolute blast play in the swimming pool and running around and playing out back in the grass we will be going back

pool was nice looking even though i didn't swim this time and it was in a great location

great location, nice clean pool

i really liked the price and the pool and hot tub being open

the pool was very nasty it had trash in it

wish the pool was a little bigger

my grandaughter liked the pool

nice staff. great location. clean rooms. pool was clean.

great location, great staff, clean room, clean pool, good coffee.

room was a little out dated. pool is super super small.

pool had a lot of chemicals and metals and turned my blonde hair green which hasn’t ever happened

i didn’t like that there was no indoor pool or spa

pool is nice but small

rooms spotless and very spacious, breakfast was fantastic and my kids had a blast playing at the pool 10 out of 10

the pool water seemed kinda dirty.

didn’t use the outdoor pool but it looked a little green which deterred us from trying to make time to use this amenity

indoor pool and hot tub, location was great!

room was clean as always and the indoor pool and hot tub are wonderful

indoor pool and hot tub were awesome

5/5 pool was a 4

pool and hot tob were great

elevator on checkout was very busy and the pool was so packed but i understand it was a

the pool was amazing as was the view

pool was nice

was delicious, great location, two hot tubs and a slide for the swim under indoor/outdoor pool

the pool is small for such a large hotel

no indoor pool in winter

need a bigger pool for all guest and seats around the pool

my little one suggests an indoor pool

location, new and up to date rooms, very good free breakfast, excellent play pool with slide for kids

had to pick something i didn't like about this place it would be that the only way to get to the pool area is through the dining area